Swift
  1. Swift
  2. SWIFT-12006

customer ordered 6 extra keys, only recieved 1

        Details

        • Type: Missing items (4 weeks) Missing items (4 weeks)
        • Status: Complete
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          021566h
        • Model:
          Bordeaux
        • Year:
          2016
        • Size:
          35x12
        • ID Number:
          SBH005663
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32173
        • Times Scheduled:
          1
        • Park_Company:
           Southern Mill Caravan Site
        • Park_Postcode:
          TQ8 8LN
        • Park_Phone:
          01548842154
        • Park_Code:
          SQUI01
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. screenshot-1.png
          317 kB
        2. screenshot-2.png
          369 kB
        3. screenshot-3.png
          116 kB

          Issue Links

          Same Van

          Locks & Keys (4 weeks) - Locks & Keys GW-3737 Owner added additonal spec of 6 extra main door keys which did not get delivered with the van.

          • Over 8 Weeks - Over 8 Weeks
          • Awaiting Quote
          Progress
          Resolved Sub-Tasks

          Sub-Tasks

          There are no Sub-Tasks for this issue.

            Activity

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            4 older comments
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            Adrienne Barwell (Inactive) added a comment -
            I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
            Show
            Adrienne Barwell (Inactive) added a comment - I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
            Show
            Debbie Bartlett (Inactive) added a comment - I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
            Show
            Debbie Bartlett (Inactive) added a comment - Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
            Hide
            Permalink
            Claire Folland added a comment -
            recieved replacement keys, have emailed custoer asking where she would like these sent
            Show
            Claire Folland added a comment - recieved replacement keys, have emailed custoer asking where she would like these sent
            Hide
            Permalink
            Claire Folland added a comment -
            Di has advised she would like them posted to her home address, put in post today
            Show
            Claire Folland added a comment - Di has advised she would like them posted to her home address, put in post today

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: