Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:021566h
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Model:Bordeaux
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Year:2016
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Size:35x12
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ID Number:SBH005663
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Status Colour:
Complete
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Stock_Number:32173
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Times Scheduled:1
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Park_Company:Southern Mill Caravan Site
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Park_Postcode:TQ8 8LN
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Park_Phone:01548842154
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Park_Code:SQUI01
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Same Van
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GW-3737
Owner added additonal spec of 6 extra main door keys which did not get delivered with the van.
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- Awaiting Quote
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1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) |
Activity
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Debbie Bartlett (Inactive)
added a comment -
Permalink
This has been rejected by Swift. They have advised that we need to contact the supplier for keys. I will speak to Craig as I don't think this is correct.
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Debbie Bartlett (Inactive)
added a comment - This has been rejected by Swift. They have advised that we need to contact the supplier for keys. I will speak to Craig as I don't think this is correct.
Swift have advised that the keys should be dispatched W/C 8th/8/2016.
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Debbie Bartlett (Inactive)
added a comment - Swift have advised that the keys should be dispatched W/C 8th/8/2016.
I have spoken to sienna at the park and she advised that should call back tomorrow to update about the keys.
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Debbie Bartlett (Inactive)
added a comment - I have spoken to sienna at the park and she advised that should call back tomorrow to update about the keys.
Swift system advisee Keys are due to be dispatched 8/8/16. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Swift system advisee Keys are due to be dispatched 8/8/16. Screen shot attached.
recieved 3 keys in the post, customer ordered 6, will speak to swift, steve is on site tomorrow, will get him to deliver these to customer
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Claire Folland
added a comment - recieved 3 keys in the post, customer ordered 6, will speak to swift, steve is on site tomorrow, will get him to deliver these to customer
I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
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Adrienne Barwell (Inactive)
added a comment - I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
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Debbie Bartlett (Inactive)
added a comment - I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
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Debbie Bartlett (Inactive)
added a comment - Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
recieved replacement keys, have emailed custoer asking where she would like these sent
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Claire Folland
added a comment - recieved replacement keys, have emailed custoer asking where she would like these sent
Di has advised she would like them posted to her home address, put in post today
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Claire Folland
added a comment - Di has advised she would like them posted to her home address, put in post today