Swift
  1. Swift
  2. SWIFT-13884

Water ingress around the doors and windows

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          007151H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2011
        • Status Colour:
          Complete Complete
        • Stock_Number:
          26987
        • Times Scheduled:
          2
        • Park_Company:
           Pennymoor Caravan Park
        • Park_Postcode:
          PL21 0SB
        • Park_Contact:
          Bridget Whittam
        • Park_Phone:
          01548 830542
        • Park_Email:
          enquiries@pennymoor-camping.co.uk
        • Park_Code:
          PENN01
        • Additional Contact Details:
          Ref: Emma
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. appointment.png
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        2. appointmnet date.png
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        3. chased Rachael.png
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        4. chased Swift for an update.png
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        5. old claim.png
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        6. Pennymore.jpg
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        7. Pennymore 1.jpg
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        8. Pennymore 2.jpg
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        9. Pennymore 3.jpg
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        10. screenshot-1.png
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        11. screenshot-2.png
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        16. screenshot-7.png
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        17. screenshot-8.png
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        18. screenshot-9.png
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        19. sent to Lisa and Rachael.png
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        20. Submitted to Swift via quick claim.png
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        21. updated site work complete.png
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        22. update to park .png
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        23. work completed by Swift.png
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          Issue Links

          Customer Problem with

          Ext Doors & Windows (4 weeks) - External Doors & Windows SWIFT-21624 Leaking around bottom of door, marks on wallboards again Swift attended 2017 but it is leaking again

          • Normal - Normal Priority
          • Complete

          Ext Doors & Windows (4 weeks) - External Doors & Windows SWIFT-24011 The main bedroom window that has recently been attended too has started leaking again and needs attention.

          • Normal - Normal Priority
          • Complete

            Activity

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            22 older comments
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have sent a message via live chat asking for Rachael to give me a call
            Show
            Adrienne Barwell (Inactive) added a comment - I have sent a message via live chat asking for Rachael to give me a call
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have spoken to Paul at Swift and he has confirmed that the engineers will be attending w/c 10th April to carry out the actual repair, not to assess the unit. I will ring the site back and confirm this.

            Paul advised that he has no record of Swift having this conversation with the site.
            Show
            Adrienne Barwell (Inactive) added a comment - I have spoken to Paul at Swift and he has confirmed that the engineers will be attending w/c 10th April to carry out the actual repair, not to assess the unit. I will ring the site back and confirm this. Paul advised that he has no record of Swift having this conversation with the site.
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have phoned Helen at Pennymoor and confirmed that this visit will be to repair
            I have phoned Emma H to update her.
            Show
            Adrienne Barwell (Inactive) added a comment - I have phoned Helen at Pennymoor and confirmed that this visit will be to repair I have phoned Emma H to update her.
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            Helen phoned at 10.20 asking when the engineer would be attending this today. I explained that Debbie said that it was w/c the 10/04 not necessarily today. I said that I would speak to the Swift engineer and find out when they would be going.

            Jon has said that he would be there on Tuesday afternoon and Wednesday morning. I have phoned back Helen (10.57) and she is happy with this.
            Show
            Isabel Smith (Inactive) added a comment - Helen phoned at 10.20 asking when the engineer would be attending this today. I explained that Debbie said that it was w/c the 10/04 not necessarily today. I said that I would speak to the Swift engineer and find out when they would be going. Jon has said that he would be there on Tuesday afternoon and Wednesday morning. I have phoned back Helen (10.57) and she is happy with this.
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            All work has now been completed
            Show
            Adrienne Barwell (Inactive) added a comment - All work has now been completed

              People

              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
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