Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Hire_fleet
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Serial:007151H
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Manufacturer:Swift
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Model:Burgundy
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Year:2011
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Status Colour:
Complete
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Stock_Number:26987
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Times Scheduled:2
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Park_Company:Pennymoor Caravan Park
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Park_Postcode:PL21 0SB
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Park_Contact:Bridget Whittam
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Park_Phone:01548 830542
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Park_Email:enquiries@pennymoor-camping.co.uk
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Park_Code:PENN01
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Additional Contact Details:Ref: Emma
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Customer Problem with
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SWIFT-21624
Leaking around bottom of door, marks on wallboards again Swift attended 2017 but it is leaking again
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- Complete
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SWIFT-24011
The main bedroom window that has recently been attended too has started leaking again and needs attention.
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- Complete
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Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
29m 58s | 1 | Adrienne Barwell (Inactive) | 29/Nov/16 2:12 PM | |||||
|
2s | 1 | monica | 01/Dec/16 12:37 PM | |||||
|
12d 7m | 1 | Adrienne Barwell (Inactive) | 13/Dec/16 12:45 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 13/Dec/16 12:45 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 13/Dec/16 12:45 PM | |||||
|
22d 23h 10m | 2 | Adrienne Barwell (Inactive) | 03/Jan/17 1:30 PM | |||||
|
1d 19h 43m | 1 | Adrienne Barwell (Inactive) | 05/Jan/17 9:14 AM | |||||
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61d 1h 20m | 1 | Adrienne Barwell (Inactive) | 07/Mar/17 10:34 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 07/Mar/17 10:34 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 07/Mar/17 10:34 AM | |||||
|
1d 4h 46m | 2 | debbieb | 08/Mar/17 3:21 PM | |||||
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61d 18h 27m | 1 | Adrienne Barwell (Inactive) | 09/May/17 10:48 AM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 09/May/17 10:48 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 09/May/17 10:48 AM | |||||
|
4m 23s | 1 | Adrienne Barwell (Inactive) | 09/May/17 10:53 AM |
| Link |
This issue Customer Problem with |
| Link |
This issue Customer Problem with |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | updated site work complete.png [ 160352 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
All work has now been completed
Show
Adrienne Barwell (Inactive)
added a comment - All work has now been completed
| Attachment | work completed by Swift.png [ 160348 ] |
Helen phoned at 10.20 asking when the engineer would be attending this today. I explained that Debbie said that it was w/c the 10/04 not necessarily today. I said that I would speak to the Swift engineer and find out when they would be going.
Jon has said that he would be there on Tuesday afternoon and Wednesday morning. I have phoned back Helen (10.57) and she is happy with this.
Jon has said that he would be there on Tuesday afternoon and Wednesday morning. I have phoned back Helen (10.57) and she is happy with this.
Show
Isabel Smith (Inactive)
added a comment - Helen phoned at 10.20 asking when the engineer would be attending this today. I explained that Debbie said that it was w/c the 10/04 not necessarily today. I said that I would speak to the Swift engineer and find out when they would be going.
Jon has said that he would be there on Tuesday afternoon and Wednesday morning. I have phoned back Helen (10.57) and she is happy with this.
I have phoned Helen at Pennymoor and confirmed that this visit will be to repair
I have phoned Emma H to update her.
I have phoned Emma H to update her.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Helen at Pennymoor and confirmed that this visit will be to repair
I have phoned Emma H to update her.
I have spoken to Paul at Swift and he has confirmed that the engineers will be attending w/c 10th April to carry out the actual repair, not to assess the unit. I will ring the site back and confirm this.
Paul advised that he has no record of Swift having this conversation with the site.
Paul advised that he has no record of Swift having this conversation with the site.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Paul at Swift and he has confirmed that the engineers will be attending w/c 10th April to carry out the actual repair, not to assess the unit. I will ring the site back and confirm this.
Paul advised that he has no record of Swift having this conversation with the site.
I have sent a message via live chat asking for Rachael to give me a call
Show
Adrienne Barwell (Inactive)
added a comment - I have sent a message via live chat asking for Rachael to give me a call
| Attachment | screenshot-9.png [ 150547 ] |
I have tried to ring Swift but cannot get through. I will try again shortly
Show
Adrienne Barwell (Inactive)
added a comment - I have tried to ring Swift but cannot get through. I will try again shortly
Emma has been into the site and they have advised that Swift are coming out to inspect the unit again, this was not my understanding, I will call Swift to find out exactly what they are going to be doing in April to this unit
Show
Adrienne Barwell (Inactive)
added a comment - Emma has been into the site and they have advised that Swift are coming out to inspect the unit again, this was not my understanding, I will call Swift to find out exactly what they are going to be doing in April to this unit
This is still showing 10.04.17
Show
Adrienne Barwell (Inactive)
added a comment - This is still showing 10.04.17
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Work Scheduled | 06/Feb/17 | 10/Apr/17 |
Helen called ref the email I sent yesterday. I have apologized about the amount of time the Swift are taking to attended, she is not happy but has accepted that they will attend park
W/C 10.04.17. Call time 10.54.27 pm
W/C 10.04.17. Call time 10.54.27 pm
Show
Debbie Bartlett (Inactive)
added a comment - Helen called ref the email I sent yesterday. I have apologized about the amount of time the Swift are taking to attended, she is not happy but has accepted that they will attend park
W/C 10.04.17. Call time 10.54.27 pm
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Plot |
| Attachment | update to park .png [ 146730 ] |
Rachael has advised that swift will attend site W/C 10.04.17. Park updated by email. Attached.
Show
Debbie Bartlett (Inactive)
added a comment - Rachael has advised that swift will attend site W/C 10.04.17. Park updated by email. Attached.
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
I have taken a message from Rachael at Swift to advise that this is with the planning team and she will call back with a date by the end of the day. I have updated Lorraine
Show
Adrienne Barwell (Inactive)
added a comment - I have taken a message from Rachael at Swift to advise that this is with the planning team and she will call back with a date by the end of the day. I have updated Lorraine
Helen from the park has left a message on my voice mail asking if we have had a date for an engineer as yet as this van is one of the poular vans as it over looks the play area ( not lake as I told swift ), I checked on Swift connect but ther is no engineers date.
Called swift and spoken to Rachael who explained that this is an ABC check and its A anyway she said that she will have to get in touch with Planning and get a date.
She has just called back and spoken to Ade and said that she has spoken to planning and we will be advise of a date later on today.
Called swift and spoken to Rachael who explained that this is an ABC check and its A anyway she said that she will have to get in touch with Planning and get a date.
She has just called back and spoken to Ade and said that she has spoken to planning and we will be advise of a date later on today.
Show
Lorraine Pryor (Inactive)
added a comment - Helen from the park has left a message on my voice mail asking if we have had a date for an engineer as yet as this van is one of the poular vans as it over looks the play area ( not lake as I told swift ), I checked on Swift connect but ther is no engineers date.
Called swift and spoken to Rachael who explained that this is an ABC check and its A anyway she said that she will have to get in touch with Planning and get a date.
She has just called back and spoken to Ade and said that she has spoken to planning and we will be advise of a date later on today.
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
I have spoken to Helen and advised that I will call swift on Tuesday to chase this, She is happy with this. Call time 12.20.55pm
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to Helen and advised that I will call swift on Tuesday to chase this, She is happy with this. Call time 12.20.55pm
I Have called and updated the park, Helen was aware that Swift where re attending but needs a date because this is the best van on the site and she need to let it out. I have advised Swift of this and Rachael is going to call me back. Call time 12.02.12pm
Show
Debbie Bartlett (Inactive)
added a comment - I Have called and updated the park, Helen was aware that Swift where re attending but needs a date because this is the best van on the site and she need to let it out. I have advised Swift of this and Rachael is going to call me back. Call time 12.02.12pm
The park have called chasing this as the owner is in the van now and is not happy that the floor is still spongy. I have spoken to Rachael and Swift have attended and will re attend to resolve the issue. Date to be advised. Call time 11.32.46am
Show
Debbie Bartlett (Inactive)
added a comment - The park have called chasing this as the owner is in the van now and is not happy that the floor is still spongy. I have spoken to Rachael and Swift have attended and will re attend to resolve the issue. Date to be advised. Call time 11.32.46am
I have checked the Swift system and the date is still showing w/c 6.02.17
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the Swift system and the date is still showing w/c 6.02.17
| Attachment | appointmnet date.png [ 140123 ] |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
Park have emailed to confirm that it is convenient for Swift to attend sire W/C 6.02.17. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Park have emailed to confirm that it is convenient for Swift to attend sire W/C 6.02.17. Screen shot attached.
| Attachment | screenshot-8.png [ 137912 ] |
Site updated. Screen shot of email attached.
Show
Debbie Bartlett (Inactive)
added a comment - Site updated. Screen shot of email attached.
| Attachment | screenshot-7.png [ 137651 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Attachment | appointment.png [ 137466 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Feb/17 | |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Swift have advised they will be attending site w/c 6/02/17
Show
Debbie Bartlett (Inactive)
added a comment - Swift have advised they will be attending site w/c 6/02/17
| Attachment | screenshot-6.png [ 137306 ] |
Rachael has confirmed that this is booked in for late January early February.
Show
Adrienne Barwell (Inactive)
added a comment - Rachael has confirmed that this is booked in for late January early February.
| Attachment | screenshot-5.png [ 137212 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
No response from Swift I have chased this again
Show
Adrienne Barwell (Inactive)
added a comment - No response from Swift I have chased this again
| Attachment | chased Swift for an update.png [ 137191 ] |
| Attachment | screenshot-4.png [ 137189 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Rachael phoned, she could not find any history for the van and thought it might be the wrong serial number. I explained she would need to put two zeros on her search. (she is still quite new to Swift)
Rachael said that there was no history of problems with the windows or leaks on this unit, I advised that I had an e-mail from Julie Clark advising it was part of a Swift proactive campaign which was to do with the fitting of windows. I advised that we had several units of this age which had started showing signs of damp and it required attention.
Rachael found details relating to this and will escalate the matter to Lisa Hall for her decision regarding the damp
Rachael said that there was no history of problems with the windows or leaks on this unit, I advised that I had an e-mail from Julie Clark advising it was part of a Swift proactive campaign which was to do with the fitting of windows. I advised that we had several units of this age which had started showing signs of damp and it required attention.
Rachael found details relating to this and will escalate the matter to Lisa Hall for her decision regarding the damp
Show
Adrienne Barwell (Inactive)
added a comment - Rachael phoned, she could not find any history for the van and thought it might be the wrong serial number. I explained she would need to put two zeros on her search. (she is still quite new to Swift)
Rachael said that there was no history of problems with the windows or leaks on this unit, I advised that I had an e-mail from Julie Clark advising it was part of a Swift proactive campaign which was to do with the fitting of windows. I advised that we had several units of this age which had started showing signs of damp and it required attention.
Rachael found details relating to this and will escalate the matter to Lisa Hall for her decision regarding the damp
| Attachment | old claim.png [ 136297 ] |
I have chased Rachael at Swift for an update, I have asked whether she has spoken to Lisa about it
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Rachael at Swift for an update, I have asked whether she has spoken to Lisa about it
| Attachment | chased Rachael.png [ 136293 ] |
I have had no response from Swift, I will send the e-mail again
Show
Adrienne Barwell (Inactive)
added a comment - I have had no response from Swift, I will send the e-mail again
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
This claim was rejected by Swift see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - This claim was rejected by Swift see screen shot attached.
| Attachment | screenshot-3.png [ 135488 ] |
| Attachment | screenshot-2.png [ 135271 ] |
I have e-mailed Rachael and Lisa to see if tehy will carry out a ABC check on the unit
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Rachael and Lisa to see if tehy will carry out a ABC check on the unit
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | sent to Lisa and Rachael.png [ 135270 ] |
Claim has been submitted but I suspect that this will be rejected and I will have to escalate the matter to Rachael
Show
Adrienne Barwell (Inactive)
added a comment - Claim has been submitted but I suspect that this will be rejected and I will have to escalate the matter to Rachael
| Attachment | Submitted to Swift via quick claim.png [ 135264 ] |
reported to Swift
Show
Adrienne Barwell (Inactive)
added a comment - reported to Swift
| Attachment | Pennymore 2.jpg [ 135257 ] | |
| Attachment | Pennymore 3.jpg [ 135258 ] | |
| Attachment | Pennymore.jpg [ 135259 ] | |
| Attachment | Pennymore 1.jpg [ 135260 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Attachment | screenshot-1.png [ 135256 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL21 0SB | |
| Park_Phone | 1548830542 | |
| Park_Code | PENN01 | |
| Park_Key_Account | No | |
| Park_Address2 | Modbury | |
| Park_City | Plymouth | |
| Park_Address | Pennymore Caravan Park |