Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Hire_fleet
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Serial:007151H
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Manufacturer:Swift
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Model:Burgundy
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Year:2011
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Status Colour:
Complete
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Stock_Number:26987
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Times Scheduled:2
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Park_Company:Pennymoor Caravan Park
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Park_Postcode:PL21 0SB
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Park_Contact:Bridget Whittam
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Park_Phone:01548 830542
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Park_Email:enquiries@pennymoor-camping.co.uk
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Park_Code:PENN01
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Additional Contact Details:Ref: Emma
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Issue Links
- Customer Problem with
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SWIFT-21624
Leaking around bottom of door, marks on wallboards again Swift attended 2017 but it is leaking again
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- Complete
-
-
SWIFT-24011
The main bedroom window that has recently been attended too has started leaking again and needs attention.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL21 0SB | |
| Park_Phone | 1548830542 | |
| Park_Code | PENN01 | |
| Park_Key_Account | No | |
| Park_Address2 | Modbury | |
| Park_City | Plymouth | |
| Park_Address | Pennymore Caravan Park |
| Attachment | screenshot-1.png [ 135256 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Attachment | Pennymore 2.jpg [ 135257 ] | |
| Attachment | Pennymore 3.jpg [ 135258 ] | |
| Attachment | Pennymore.jpg [ 135259 ] | |
| Attachment | Pennymore 1.jpg [ 135260 ] |
| Attachment | Submitted to Swift via quick claim.png [ 135264 ] |
| Attachment | sent to Lisa and Rachael.png [ 135270 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.png [ 135271 ] |
| Attachment | screenshot-3.png [ 135488 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | chased Rachael.png [ 136293 ] |
| Attachment | old claim.png [ 136297 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | screenshot-4.png [ 137189 ] |
| Attachment | chased Swift for an update.png [ 137191 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-5.png [ 137212 ] |
| Attachment | screenshot-6.png [ 137306 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Feb/17 | |
| Plot |
| Attachment | appointment.png [ 137466 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Attachment | screenshot-7.png [ 137651 ] |
| Attachment | screenshot-8.png [ 137912 ] |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Attachment | appointmnet date.png [ 140123 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
| Attachment | update to park .png [ 146730 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Plot |
| Work Scheduled | 06/Feb/17 | 10/Apr/17 |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Attachment | screenshot-9.png [ 150547 ] |
| Attachment | work completed by Swift.png [ 160348 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Attachment | updated site work complete.png [ 160352 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Link |
This issue Customer Problem with |
| Link |
This issue Customer Problem with |