Swift
  1. Swift
  2. SWIFT-14133

Owner reports - Oven pilot light has broken. The ignition on the gas is not working

    Details

    • Type: Oven (2 Weeks) Oven (2 Weeks)
    • Status: Complete
    • Priority: Critical Critical
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Serial:
      019825H
    • Manufacturer:
      Swift
    • Model:
      Moselle
    • Year:
      2016
    • Size:
      40 X 12
    • ID Number:
      SBH006427
    • Status Colour:
      Complete Complete
    • Stock_Number:
      31594
    • Times Scheduled:
      2
    • Park_Company:
       Not defined
    • Park_Postcode:
      PL26 8QP
    • Park_Code:
      ...
    • Additional Contact Details:
      Hide
      Lydia & Gary Rowe 07815697033/ 07760887805

      Symlveston, Chilsworthy, Holsworthy EX22 7BQ
      Show
      Lydia & Gary Rowe 07815697033/ 07760887805 Symlveston, Chilsworthy, Holsworthy EX22 7BQ
    • Park_Key_Account:
      No
    • SLA Status:
    1. screenshot-1.png
      354 kB
    2. screenshot-2.png
      254 kB
    3. screenshot-3.png
      270 kB
    4. screenshot-4.png
      355 kB
    5. screenshot-5.png
      255 kB
    6. screenshot-6.png
      416 kB
    7. screenshot-7.png
      378 kB
    8. screenshot-8.png
      253 kB
    9. screenshot-9.png
      360 kB

      Activity

      Isabel Smith (Inactive) created issue -
      Isabel Smith (Inactive) made changes -
      Field Original Value New Value
      Issue Type Beds (8 Weeks) [ 10 ] Oven (2 Weeks) [ 5 ]
      Isabel Smith (Inactive) made changes -
      Due Date 09/Mar/17 07/Feb/17
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-1.png [ 139255 ]
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-2.png [ 139256 ]
      Hide
      Isabel Smith (Inactive) added a comment -
      This was reported to us via an email (see screen shot attached) I have submitted the claim to Swift see screen shot attached.
      Show
      Isabel Smith (Inactive) added a comment - This was reported to us via an email (see screen shot attached) I have submitted the claim to Swift see screen shot attached.
      Isabel Smith (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-3.png [ 139267 ]
      Hide
      Isabel Smith (Inactive) added a comment -
      I have updated Lydia see screen shot attached.
      Show
      Isabel Smith (Inactive) added a comment - I have updated Lydia see screen shot attached.
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-4.png [ 139450 ]
      Hide
      Isabel Smith (Inactive) added a comment -
      This was placed on query by swift because they wanted the part number. i have said that i don't know what it is I know that it is a pilot light and the supplier would know what that is.
      Show
      Isabel Smith (Inactive) added a comment - This was placed on query by swift because they wanted the part number. i have said that i don't know what it is I know that it is a pilot light and the supplier would know what that is.
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-5.png [ 139491 ]
      Hide
      Isabel Smith (Inactive) added a comment -
      Parts to be sent to the engineer and they will update when they have completed the issue. I have updated Lydia see screen shot attached,
      Show
      Isabel Smith (Inactive) added a comment - Parts to be sent to the engineer and they will update when they have completed the issue. I have updated Lydia see screen shot attached,
      Isabel Smith (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Isabel Smith (Inactive) made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-6.png [ 139492 ]
      Hide
      Charleen Sibley added a comment -
      Becky from Swift called this morning to say Thetfords have rang them as they can not locate the van. I said it was on private land and gave them the postcode and contact telephone numbers.
      Show
      Charleen Sibley added a comment - Becky from Swift called this morning to say Thetfords have rang them as they can not locate the van. I said it was on private land and gave them the postcode and contact telephone numbers.
      Charleen Sibley made changes -
      Times Scheduled 1 2
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-7.png [ 140506 ]
      Isabel Smith (Inactive) made changes -
      Priority Normal [ 21 ] Critical [ 24 ]
      Isabel Smith (Inactive) made changes -
      Park_Company Private Land
      Isabel Smith (Inactive) made changes -
      ID Number SBH006427
      Hide
      Isabel Smith (Inactive) added a comment -
      I have phoned Becky asking if she could give this a chase for me. She is going to ring me back and let me know. Call 11.26
      Show
      Isabel Smith (Inactive) added a comment - I have phoned Becky asking if she could give this a chase for me. She is going to ring me back and let me know. Call 11.26
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-8.png [ 141944 ]
      Hide
      Isabel Smith (Inactive) added a comment -
      Swift have advised that this issue has been completed by the supplier see screen shot attached. I have updated Lydia.
      Show
      Isabel Smith (Inactive) added a comment - Swift have advised that this issue has been completed by the supplier see screen shot attached. I have updated Lydia.
      Isabel Smith (Inactive) made changes -
      Attachment screenshot-9.png [ 141946 ]
      Isabel Smith (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Isabel Smith [ monica ] Ellie W [ temp ]
      Isabel Smith (Inactive) made changes -
      Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
      Isabel Smith (Inactive) made changes -
      Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
      Assignee Ellie W [ temp ] Isabel Smith [ monica ]
      Resolution Completed [ 1 ]
      Isabel Smith (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      7m 1s 1 monica 17/Jan/17 2:19 PM
      Submitted Submitted Acknowledged Acknowledged
      1d 2h 13m 1 monica 18/Jan/17 4:32 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      2s 1 monica 18/Jan/17 4:32 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      4d 18h 4m 1 charleen sibley 23/Jan/17 10:37 AM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      15d 2h 20m 1 monica 07/Feb/17 12:57 PM
      Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
      2s 1 monica 07/Feb/17 12:57 PM
      Awaiting Payment Awaiting Payment Resolved Resolved
      3s 1 monica 07/Feb/17 12:57 PM
      Resolved Resolved Complete Complete
      3s 1 monica 07/Feb/17 12:57 PM

        People

        • Watchers:
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          Dates

          • Due:
            Created:
            Updated:
            Resolved:
            Work Scheduled: