Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:019825H
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Manufacturer:Swift
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Model:Moselle
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Year:2016
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Size:40 X 12
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ID Number:SBH006427
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Status Colour:
Complete
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Stock_Number:31594
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Times Scheduled:2
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Park_Company:Not defined
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Park_Postcode:PL26 8QP
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Park_Code:...
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Beds (8 Weeks) [ 10 ] | Oven (2 Weeks) [ 5 ] |
| Due Date | 09/Mar/17 | 07/Feb/17 |
| Attachment | screenshot-1.png [ 139255 ] |
| Attachment | screenshot-2.png [ 139256 ] |
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Isabel Smith (Inactive)
added a comment -
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This was reported to us via an email (see screen shot attached) I have submitted the claim to Swift see screen shot attached.
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Isabel Smith (Inactive)
added a comment - This was reported to us via an email (see screen shot attached) I have submitted the claim to Swift see screen shot attached.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-3.png [ 139267 ] |
I have updated Lydia see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have updated Lydia see screen shot attached.
| Attachment | screenshot-4.png [ 139450 ] |
This was placed on query by swift because they wanted the part number. i have said that i don't know what it is I know that it is a pilot light and the supplier would know what that is.
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Isabel Smith (Inactive)
added a comment - This was placed on query by swift because they wanted the part number. i have said that i don't know what it is I know that it is a pilot light and the supplier would know what that is.
| Attachment | screenshot-5.png [ 139491 ] |
Parts to be sent to the engineer and they will update when they have completed the issue. I have updated Lydia see screen shot attached,
Show
Isabel Smith (Inactive)
added a comment - Parts to be sent to the engineer and they will update when they have completed the issue. I have updated Lydia see screen shot attached,
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-6.png [ 139492 ] |
Becky from Swift called this morning to say Thetfords have rang them as they can not locate the van. I said it was on private land and gave them the postcode and contact telephone numbers.
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Charleen Sibley
added a comment - Becky from Swift called this morning to say Thetfords have rang them as they can not locate the van. I said it was on private land and gave them the postcode and contact telephone numbers.
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | screenshot-7.png [ 140506 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Park_Company | Private Land |
| ID Number | SBH006427 |
I have phoned Becky asking if she could give this a chase for me. She is going to ring me back and let me know. Call 11.26
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Isabel Smith (Inactive)
added a comment - I have phoned Becky asking if she could give this a chase for me. She is going to ring me back and let me know. Call 11.26
| Attachment | screenshot-8.png [ 141944 ] |
Swift have advised that this issue has been completed by the supplier see screen shot attached. I have updated Lydia.
Show
Isabel Smith (Inactive)
added a comment - Swift have advised that this issue has been completed by the supplier see screen shot attached. I have updated Lydia.
| Attachment | screenshot-9.png [ 141946 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Isabel Smith [ monica ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 1s | 1 | monica | 17/Jan/17 2:19 PM | |||||
|
1d 2h 13m | 1 | monica | 18/Jan/17 4:32 PM | |||||
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2s | 1 | monica | 18/Jan/17 4:32 PM | |||||
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4d 18h 4m | 1 | charleen sibley | 23/Jan/17 10:37 AM | |||||
|
15d 2h 20m | 1 | monica | 07/Feb/17 12:57 PM | |||||
|
2s | 1 | monica | 07/Feb/17 12:57 PM | |||||
|
3s | 1 | monica | 07/Feb/17 12:57 PM | |||||
|
3s | 1 | monica | 07/Feb/17 12:57 PM |
