Swift
  1. Swift
  2. SWIFT-18237

En-Suite Bathroom - needs new bath taps as the water is not getting hot.

    Details

    • Type: Taps (4 Weeks) Taps (4 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Hire_or_Retail:
      Retail
    • Serial:
      022343H
    • Manufacturer:
      Swift
    • Model:
      Whistler Lodge
    • Year:
      2017
    • Size:
      42 X 20
    • ID Number:
      SBH007997
    • Status Colour:
      Complete Complete
    • Stock_Number:
      33067
    • Times Scheduled:
      1
    • Park_Company:
       Apple Orchard Lakes
    • Park_Postcode:
      EX19 8AP
    • Park_Phone:
      07511638958 01837 682930
    • Park_Code:
      ..
    • Park_Key_Account:
      No
    • SLA Status:
    1. Email from Charleen.png
      410 kB
    2. screenshot-connect.png
      359 kB
    3. Swift Authorisation.png
      334 kB
    4. Swift Submitted.png
      339 kB

      Activity

      Summer Stangroom (Inactive) created issue -
      Summer Stangroom (Inactive) made changes -
      Field Original Value New Value
      Park_Postcode EX19 8AP
      Park_Phone 07511638958 01837 682930
      Park_Code ..
      Park_Key_Account No
      Park_Address2 Hatherleigh Road
      Park_City Winkleigh
      Park_Address Apple Orchard Lakes
      Summer Stangroom (Inactive) made changes -
      Attachment Email from Charleen.png [ 196449 ]
      Hide
      Summer Stangroom (Inactive) added a comment -
      Charleen emailed me to report these issues, see attached.
      I have submitted through to Swift, see attached.
      Show
      Summer Stangroom (Inactive) added a comment - Charleen emailed me to report these issues, see attached. I have submitted through to Swift, see attached.
      Summer Stangroom (Inactive) made changes -
      ID Number SBH007997
      Summer Stangroom (Inactive) made changes -
      Attachment Swift Submitted.png [ 196452 ]
      Summer Stangroom (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Summer Stangroom (Inactive) made changes -
      Attachment Swift Authorisation.png [ 196795 ]
      Summer Stangroom (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Summer Stangroom (Inactive) made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Hide
      Summer Stangroom (Inactive) added a comment -
      Swift have authorised for them to attend, see attached.
      Show
      Summer Stangroom (Inactive) added a comment - Swift have authorised for them to attend, see attached.
      Rose Crisp (Inactive) made changes -
      Attachment screenshot-connect.png [ 196846 ]
      Hide
      Rose Crisp (Inactive) added a comment -
      Swift will be attending w/c 8/1/17 (see screenshot attached).
      Show
      Rose Crisp (Inactive) added a comment - Swift will be attending w/c 8/1/17 (see screenshot attached).
      Rose Crisp (Inactive) made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Work Scheduled 08/Jan/18
      Plot
      Hide
      Charleen Sibley added a comment -
      Craig called and said this does not required new taps but the water temperature control in the bathroom needs to be adjusted - this cannot by law be done by us or Swift as it is set a moderate temperate for health and safety reasons. I have updated Martin in accounts who will let his brother know.
      Show
      Charleen Sibley added a comment - Craig called and said this does not required new taps but the water temperature control in the bathroom needs to be adjusted - this cannot by law be done by us or Swift as it is set a moderate temperate for health and safety reasons. I have updated Martin in accounts who will let his brother know.
      Charleen Sibley made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Summer Stangroom [ summer ] Ellie W [ temp ]
      Charleen Sibley made changes -
      Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
      Charleen Sibley made changes -
      Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
      Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
      Resolution Completed [ 1 ]
      Charleen Sibley made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Hide
      Charleen Sibley added a comment -
      Steve has attended as the owners are still no happy - Steve said he cannot adjust this as he doesn't know where the temperature control is. I have issued another worksheet and asked Steve to contact Craig the swift engineer to ask him.
      Show
      Charleen Sibley added a comment - Steve has attended as the owners are still no happy - Steve said he cannot adjust this as he doesn't know where the temperature control is. I have issued another worksheet and asked Steve to contact Craig the swift engineer to ask him.
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      7m 18s 1 Summer Stangroom (Inactive) 04/Dec/17 2:22 PM
      Submitted Submitted Acknowledged Acknowledged
      5d 46m 1 Summer Stangroom (Inactive) 09/Dec/17 3:09 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      1s 1 Summer Stangroom (Inactive) 09/Dec/17 3:09 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      1d 23h 33m 1 Rose Crisp (Inactive) 11/Dec/17 2:42 PM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      34d 21h 26m 1 charleen sibley 15/Jan/18 12:09 PM
      Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
      4s 1 charleen sibley 15/Jan/18 12:09 PM
      Awaiting Payment Awaiting Payment Resolved Resolved
      3s 1 charleen sibley 15/Jan/18 12:09 PM
      Resolved Resolved Complete Complete
      3s 1 charleen sibley 15/Jan/18 12:10 PM

        People

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          Dates

          • Created:
            Updated:
            Resolved:
            Work Scheduled: