Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Plot:Red 71
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Serial:013172H
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Manufacturer:Swift
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Model:Auvergne
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Year:2013
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ID Number:SBH008186
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Status Colour:
Complete
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Stock_Number:29241
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Times Scheduled:3
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Park_Company:Bowleaze Cove - Waterside Holidays
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Park_Postcode:DT3 6PP
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Park_Contact:Jon Walker
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Park_Phone:01305833103 / Sophie Direct: 01305 836848
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Park_Email:WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk
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Park_Code:WATE01
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Customer Problem with
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SWIFT-18988
Kitchen - Cupboard doors Delaminating-- Park PO no W1637.
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- Complete
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SWIFT-18988
Kitchen - Cupboard doors Delaminating-- Park PO no W1637.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Sophie | |
| Park_Postcode | DT3 6PP | |
| Park_Email | WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk | |
| Park_Phone | 01305833103 | |
| Park_Code | WATE01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Bowleaze Cove | |
| Park_City | Weymouth | |
| Park_Address | Waterside Holiday Park & Spa |
| ID Number | SBH008186 |
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Debbie Bartlett (Inactive)
added a comment -
Permalink
This issue was originally a chargeable But the van owner decided he wanted a refund as the cupboard doors kept delaminating and was going to source the doors from else wear. I called Sarah to asked if she would take the doors back and she advised that she would be happy to replace the delaminating doors as they where still within there 5 year warranty. After speaking with the owner he is happy to let Swift do this. Email form the park attached. Claim submitted to swift SBH008186.
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Debbie Bartlett (Inactive)
added a comment - This issue was originally a chargeable But the van owner decided he wanted a refund as the cupboard doors kept delaminating and was going to source the doors from else wear. I called Sarah to asked if she would take the doors back and she advised that she would be happy to replace the delaminating doors as they where still within there 5 year warranty. After speaking with the owner he is happy to let Swift do this. Email form the park attached. Claim submitted to swift SBH008186.
| Attachment | screenshot-1.png [ 204674 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | re71 1.jpg [ 204675 ] | |
| Attachment | re71 2.jpg [ 204676 ] | |
| Attachment | re71 3.JPG [ 204677 ] | |
| Attachment | re71 4.JPG [ 204678 ] | |
| Attachment | re71 5.JPG [ 204679 ] | |
| Attachment | re71 6.JPG [ 204680 ] | |
| Attachment | re71.jpg [ 204681 ] |
| Attachment | screenshot-2.png [ 204683 ] |
Park update via email. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Park update via email. Screen shot attached.
I have chased this with Paul at Swift and he is going to call Summer Bridge and call me back. Cal time : 10.01.18am Paul has advised that Summer Bridge will look at their scheduling to day and get back to Paul and in turn Paul will get back to me.
Show
Debbie Bartlett (Inactive)
added a comment - I have chased this with Paul at Swift and he is going to call Summer Bridge and call me back. Cal time : 10.01.18am Paul has advised that Summer Bridge will look at their scheduling to day and get back to Paul and in turn Paul will get back to me.
| Link |
This issue Customer Problem with |
| Attachment | message to supplier.png [ 207663 ] |
i have messages summerbridge to ask when they will be attending. Still no news yet.
Show
Charleen Sibley
added a comment - i have messages summerbridge to ask when they will be attending. Still no news yet.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Claire has poke to Sarah, she has advised the doors will be at site end of next week of beginning of following week, we will schedule to attend wc 30-7-18, emailed Sophie
Show
Debbie Bartlett (Inactive)
added a comment - Claire has poke to Sarah, she has advised the doors will be at site end of next week of beginning of following week, we will schedule to attend wc 30-7-18, emailed Sophie
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Plot | Red 71 | |
| Serial | Red 71 | 013172H |
| Link |
This issue Customer Problem with |
phoned sophie to see if she has received the replacement doors, she has not had them, phoned Sarah at swift,she has advised the doors are being sent out today direct to site, phoned sophie back to advise
Show
Claire Folland
added a comment - phoned sophie to see if she has received the replacement doors, she has not had them, phoned Sarah at swift,she has advised the doors are being sent out today direct to site, phoned sophie back to advise
Matt to attend 2/8/18
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Charleen Sibley
added a comment - Matt to attend 2/8/18
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 02/Aug/18 | |
| Plot |
Sophie from the park called (16:07) to say she doesn't think she has received these. She hasn't checked their compound yet. I said can she check for them now and let us know as we are meant to go out tomorrow. She said she will call me back.
Show
Summer Stangroom (Inactive)
added a comment - Sophie from the park called (16:07) to say she doesn't think she has received these. She hasn't checked their compound yet. I said can she check for them now and let us know as we are meant to go out tomorrow. She said she will call me back.
Sophie called me back (16:10) and said they have received them so all good to go!
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Summer Stangroom (Inactive)
added a comment - Sophie called me back (16:10) and said they have received them so all good to go!
COMPLETED MATT 2.8.18
Show
Marion Pratt (Inactive)
added a comment - COMPLETED MATT 2.8.18
| Attachment | SKM_C224e18081609454.pdf [ 221464 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
Swift Authorised their own engineer
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Marion Pratt (Inactive)
added a comment - Swift Authorised their own engineer
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Marion Pratt [ marion ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-3.png [ 223010 ] |
Sophi from the park has emailed to say that the doors have not all been replaced I have the doors out in the store room and have issued a further worksheet to change the rest of the doors. When Matt attended the Daughter in Law was at the caravan
Show
Heather Barbieri (Inactive)
added a comment - Sophi from the park has emailed to say that the doors have not all been replaced I have the doors out in the store room and have issued a further worksheet to change the rest of the doors. When Matt attended the Daughter in Law was at the caravan
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
We have all the doors for this caravan I have spoken to Sophie and she said to send all t he doors to her at the park and they will fit worksheet issued and doors labelled
Show
Heather Barbieri (Inactive)
added a comment - - edited We have all the doors for this caravan I have spoken to Sophie and she said to send all t he doors to her at the park and they will fit worksheet issued and doors labelled
COMPLETED STEVE 26.9.18
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Marion Pratt (Inactive)
added a comment - COMPLETED STEVE 26.9.18
| Attachment | SKM_C224e18100408001.pdf [ 226313 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Marion Pratt [ marion ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Marion Pratt [ marion ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
21m 34s | 1 | debbieb | 19/Mar/18 11:31 AM | |||||
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9d 3h 43m | 1 | charleen sibley | 25/Jul/18 4:50 PM | |||||
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21d 18h 24m | 1 | Marion Pratt (Inactive) | 16/Aug/18 11:14 AM | |||||
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18d 19h 27m | 1 | Heather Barbieri (Inactive) | 04/Sep/18 10:13 AM | |||||
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8m 1s | 1 | Heather Barbieri (Inactive) | 04/Sep/18 10:21 AM | |||||
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29d 22h 18m | 2 | Heather Barbieri (Inactive) | 04/Sep/18 10:21 AM | |||||
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89d 2h 17m | 2 | Heather Barbieri (Inactive) | 04/Sep/18 10:21 AM | |||||
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29d 22h 46m | 2 | Marion Pratt (Inactive) | 04/Oct/18 9:07 AM | |||||
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3s | 1 | Marion Pratt (Inactive) | 04/Oct/18 9:07 AM | |||||
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36d 8h 19m | 2 | Summer Stangroom (Inactive) | 09/Nov/18 12:55 PM | |||||
|
20s | 2 | Summer Stangroom (Inactive) | 09/Nov/18 12:55 PM | |||||
|
11s | 2 | Summer Stangroom (Inactive) | 09/Nov/18 12:55 PM |
