Details
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Type:
Taps (4 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:71
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Hire_or_Retail:Retail
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Serial:023443H
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Manufacturer:Swift
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Model:Whistler Lodge
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Year:2017
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Size:42 X 20
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ID Number:SBH008399
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Status Colour:
Complete
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Stock_Number:33354
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Times Scheduled:1
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Park_Company:Merley Court Holiday Park
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Park_Postcode:BH21 3AA
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Park_Contact:Sandra at Shorefields
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Park_Phone:01202 881484
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Park_Code:MERL02
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Park_Key_Account:Yes
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SLA Status:
Issue Links
- Customer Problem with
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SWIFT-21036
The kitchen floor is lifting in a different area after Swift fixed a leak issue in the kitchen.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | SKM_C224e18043010300.pdf [ 209836 ] |
| Attachment | Email from Park.png [ 209837 ] |
| Attachment | Email from Park.png [ 209838 ] |
| Park_Company | Not defined | Merley Court Holiday Park |
| Park_Contact | Sandra at Shorefields | |
| Park_Postcode | BH21 3AA | |
| Park_Phone | 01202 881484 | |
| Park_Code | MERL02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Wimborne | |
| Park_City | Dorset | |
| Park_Address | Merley Court Holiday Park |
| Summary | Kitchen - Tap is leaking and leaking under the sink and now it has blown the cupboard underneath as well as the kickboard. Also found that the floor was spongy due to the water leak. | Kitchen - Tap is leaking and loose and leaking under the sink and now it has blown the cupboard underneath as well as the kickboard. Also found that the floor was spongy due to the water leak. |
| ID Number | SBH008399 |
| Attachment | Swift Submit.png [ 209839 ] |
| Attachment | Email to Park.png [ 209840 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Spoke to Sarah from Swift (10:02) and said how urgent this is and said how urgent this is. She looked into this and spoke to scheduling and said they can go next week. I gave her the parks number for Craig to call prior to attending.
I called the park (10:22) and spoke to Jon and let him know.
I have also emailed Sandra.
I called the park (10:22) and spoke to Jon and let him know.
I have also emailed Sandra.
Show
Summer Stangroom (Inactive)
added a comment - Spoke to Sarah from Swift (10:02) and said how urgent this is and said how urgent this is. She looked into this and spoke to scheduling and said they can go next week. I gave her the parks number for Craig to call prior to attending.
I called the park (10:22) and spoke to Jon and let him know.
I have also emailed Sandra.
| Attachment | Email to Park.png [ 209852 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | Email from Park.png [ 211539 ] |
| Attachment | Swift Engineer Job Sheet.png [ 211540 ] |
Park emailed for update.
Have looked on job sheet and they have said it needs new parts etc, please see screenshot attached above for more details.
Spoke to Sarah (09:47) and she said that Helen is discussing this with Mike the engineer today about the job sheet and she will let me know what they say when they have discussed. So I will email park to say it's in discussion and I will let her know when I know.
Have looked on job sheet and they have said it needs new parts etc, please see screenshot attached above for more details.
Spoke to Sarah (09:47) and she said that Helen is discussing this with Mike the engineer today about the job sheet and she will let me know what they say when they have discussed. So I will email park to say it's in discussion and I will let her know when I know.
Show
Summer Stangroom (Inactive)
added a comment - Park emailed for update.
Have looked on job sheet and they have said it needs new parts etc, please see screenshot attached above for more details.
Spoke to Sarah (09:47) and she said that Helen is discussing this with Mike the engineer today about the job sheet and she will let me know what they say when they have discussed. So I will email park to say it's in discussion and I will let her know when I know.
| Attachment | Email from Sarah @ Swift.png [ 212535 ] |
| Attachment | Email to Darren.png [ 212537 ] |
Park have chased to say the customers keep calling.
I spoke to Sarah at Swift (12:53) and she said it's been rejected due to frost damage so they won't do it. She also emailed to say this today.
I called Darren (13:59) and explained the whole situation. He said to get the parts and he will contact Swift on Tuesday and try and come to some sort of agreement on getting a discount etc. I would call Sarah but she has gone now as I want to order the exact parts needed.
Darren said to also give him an email to remind him to do this Tuesday when he is back.
I have emailed the park to say that this has been escalated to the managers and we will get back to her asap.
I spoke to Sarah at Swift (12:53) and she said it's been rejected due to frost damage so they won't do it. She also emailed to say this today.
I called Darren (13:59) and explained the whole situation. He said to get the parts and he will contact Swift on Tuesday and try and come to some sort of agreement on getting a discount etc. I would call Sarah but she has gone now as I want to order the exact parts needed.
Darren said to also give him an email to remind him to do this Tuesday when he is back.
I have emailed the park to say that this has been escalated to the managers and we will get back to her asap.
Show
Summer Stangroom (Inactive)
added a comment - Park have chased to say the customers keep calling.
I spoke to Sarah at Swift (12:53) and she said it's been rejected due to frost damage so they won't do it. She also emailed to say this today.
I called Darren (13:59) and explained the whole situation. He said to get the parts and he will contact Swift on Tuesday and try and come to some sort of agreement on getting a discount etc. I would call Sarah but she has gone now as I want to order the exact parts needed.
Darren said to also give him an email to remind him to do this Tuesday when he is back.
I have emailed the park to say that this has been escalated to the managers and we will get back to her asap.
| Attachment | Email to Park.png [ 212538 ] |
Spoke to Matt S about this yesterday. Said he was with Darren so they would talk about this and get back to me.
Show
Summer Stangroom (Inactive)
added a comment - Spoke to Matt S about this yesterday. Said he was with Darren so they would talk about this and get back to me.
| Attachment | swift are attending.png [ 213608 ] |
Swift are attending. The owners have told swift that they only want swift attending whilst they are not there - they do not want surf bay attending.
Show
Charleen Sibley
added a comment - Swift are attending. The owners have told swift that they only want swift attending whilst they are not there - they do not want surf bay attending.
Sarah from Swift called (10:56) to say they will definitely be doing this job but it is a big job. Once she knows more on dates etc then she will let me know. They are going to this van next week as they are checking all whistlers radiators.
I told Char and she said she will speak to them.
I told Char and she said she will speak to them.
Show
Summer Stangroom (Inactive)
added a comment - Sarah from Swift called (10:56) to say they will definitely be doing this job but it is a big job. Once she knows more on dates etc then she will let me know. They are going to this van next week as they are checking all whistlers radiators.
I told Char and she said she will speak to them.
| Attachment | Email from Park.png [ 215084 ] |
Park have emailed a couple of times to chase.
I have called Swift (11:49) and left a vm.
I have emailed Sandra back to let her know.
I have called Swift (11:49) and left a vm.
I have emailed Sandra back to let her know.
Show
Summer Stangroom (Inactive)
added a comment - Park have emailed a couple of times to chase.
I have called Swift (11:49) and left a vm.
I have emailed Sandra back to let her know.
Spoke to Sarah (14:01) and she said she will have to speak to planning about this and she will put through as urgent. The problem they have at the moment is it's a 2 man job and engineers are going on holiday around this time so it's difficult to get 2 engineers together but she will speak to Helen in planning and let me know when she can.
Show
Summer Stangroom (Inactive)
added a comment - Spoke to Sarah (14:01) and she said she will have to speak to planning about this and she will put through as urgent. The problem they have at the moment is it's a 2 man job and engineers are going on holiday around this time so it's difficult to get 2 engineers together but she will speak to Helen in planning and let me know when she can.
| Attachment | Email from Park.png [ 215220 ] |
Tom from the park emailed to say that he wants this escalated because the customers have waited ages and are blaming the park and they want a date today.
Called Swift (16:21) and spoke to Sarah and she said they can't get one today but they can tomorrow so I have emailed Tom back to relay this.
Called Swift (16:21) and spoke to Sarah and she said they can't get one today but they can tomorrow so I have emailed Tom back to relay this.
Show
Summer Stangroom (Inactive)
added a comment - Tom from the park emailed to say that he wants this escalated because the customers have waited ages and are blaming the park and they want a date today.
Called Swift (16:21) and spoke to Sarah and she said they can't get one today but they can tomorrow so I have emailed Tom back to relay this.
| Attachment | Email to Park.png [ 215221 ] |
Sandra has also emailed me so I have chased this and left a message for Sarah asking her to call me back. Call time: 9.22.37am
Show
Debbie Bartlett (Inactive)
added a comment - Sandra has also emailed me so I have chased this and left a message for Sarah asking her to call me back. Call time: 9.22.37am
Spoke to Sarah (13:29) and she said she has passed this to Helen in planning and she is in a meeting with the engineers at the moment but she will be out before 2 so she will find out and call me before she goes.
Show
Summer Stangroom (Inactive)
added a comment - Spoke to Sarah (13:29) and she said she has passed this to Helen in planning and she is in a meeting with the engineers at the moment but she will be out before 2 so she will find out and call me before she goes.
Sarah called (13:56) and she said they have provisionally w/c 09/07/18 but that's all part dependent so it's not 100%.
I have emailed the park to let them know.
I have emailed the park to let them know.
Show
Summer Stangroom (Inactive)
added a comment - - edited Sarah called (13:56) and she said they have provisionally w/c 09/07/18 but that's all part dependent so it's not 100%.
I have emailed the park to let them know.
| Attachment | Email to Park.png [ 215332 ] |
Summer spoke to Matt Steel yesterday and updated him as he is going to the park today.
Show
Debbie Bartlett (Inactive)
added a comment - Summer spoke to Matt Steel yesterday and updated him as he is going to the park today.
| Work Scheduled | 09/Jul/18 |
Craig is attending this job today but only has half the parts. He has spoken to the owner who is in Spain but is happy for swift to attend without him being there. Call time:10.05.20am
Show
Debbie Bartlett (Inactive)
added a comment - - edited Craig is attending this job today but only has half the parts. He has spoken to the owner who is in Spain but is happy for swift to attend without him being there. Call time:10.05.20am
swift have completed
Show
Charleen Sibley
added a comment - swift have completed
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Summer Stangroom [ summer ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Link |
This issue Customer Problem with |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
22m 22s | 1 | Summer Stangroom (Inactive) | 04/May/18 9:17 AM | |||||
|
6d 7h 37m | 1 | Summer Stangroom (Inactive) | 10/May/18 4:55 PM | |||||
|
1s | 1 | Summer Stangroom (Inactive) | 10/May/18 4:55 PM | |||||
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3s | 1 | Summer Stangroom (Inactive) | 10/May/18 4:55 PM | |||||
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77d 18h 52m | 1 | charleen sibley | 27/Jul/18 11:47 AM | |||||
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4s | 1 | charleen sibley | 27/Jul/18 11:47 AM | |||||
|
2s | 1 | charleen sibley | 27/Jul/18 11:47 AM | |||||
|
3s | 1 | charleen sibley | 27/Jul/18 11:47 AM |
I then called her a couple of days ago to talk about this etc but she wasn't in at the time and the guy I spoke to said he will get her to call me back, but she never did.
I then received an email yesterday about how the customer isn't happy about this at all and also that he seems to be having constant problems with the unit.
I have submitted to Swift as urgent.
I have also emailed her back.