Details
-
Type:
Lounge Furniture (8 Weeks)
-
Status: Complete
-
Priority:
Normal
-
Resolution: Completed
-
Labels:None
-
Responsibility:RTM
-
Plot:5
-
Hire_or_Retail:Retail
-
Serial:023776H
-
Manufacturer:Swift
-
Model:Burgundy
-
Year:2017
-
Size:35 X 12
-
ID Number:SBH009160
-
Status Colour:
Complete
-
Stock_Number:33460
-
Times Scheduled:1
-
Park_Company:Ladram Bay Holiday Centre
-
Park_Postcode:EX9 7BX
-
Park_Phone:01395 568761
-
Park_Email:info@ladrambay.co.uk
-
Park_Code:LADR01
-
Additional Contact Details:
-
Park_Key_Account:Yes
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX9 7BX | |
| Park_Email | info@ladrambay.co.uk | |
| Park_Phone | 01395 568761 | |
| Park_Code | LADR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton | |
| Park_Address | Ladram Bay Holiday Centre |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Summary | Lounge fire cuts in and out. | Lounge fire cuts out on thermostat - not sure if it is meant to happen? |
| Attachment | Swift Submit.png [ 232995 ] |
| Responsibility | SurfBay Attending [ 10042 ] | RTM [ 10043 ] |
Park emailed with info. I have submitted.
Show
Summer Stangroom (Inactive)
added a comment - Park emailed with info. I have submitted.
| ID Number | SBH009160 |
| Plot | 5 |
| Additional Contact Details |
Owners name: Anthony Day
Date of sale: 31st May 2018. |
| Attachment | Supplier Query.png [ 233432 ] |
Supplier has queried for DOS. I have given the info required.
Show
Summer Stangroom (Inactive)
added a comment - Supplier has queried for DOS. I have given the info required.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Message to Supplier.png [ 234295 ] |
I have chased supplier for update.
Show
Summer Stangroom (Inactive)
added a comment - I have chased supplier for update.
Liam from Widney called (14:34) to say he contacted the park and spoke to a Helen and she told him no one there deals with warranty and aftersales issues and he wants to speak to someone about this as this is normal for the thermostat to do this. I said there are people that deal with it and I will contact them and get them to call him. He said the best number is 02476 377547.
I called the park (14:38) and spoke to Paul and he said he will get Carl to call him.
I called the park (14:38) and spoke to Paul and he said he will get Carl to call him.
Show
Summer Stangroom (Inactive)
added a comment - Liam from Widney called (14:34) to say he contacted the park and spoke to a Helen and she told him no one there deals with warranty and aftersales issues and he wants to speak to someone about this as this is normal for the thermostat to do this. I said there are people that deal with it and I will contact them and get them to call him. He said the best number is 02476 377547.
I called the park (14:38) and spoke to Paul and he said he will get Carl to call him.
Supplier have emailed to say they haven't heard from the park.
I called the park (16:29) and I spoke to Dan. He said that Carl is in tomorrow and confirmed with me that I can give the supplier their number.
I have emailed the supplier back with the parks number and said to call tomorrow and ask for Carl.
I called the park (16:29) and I spoke to Dan. He said that Carl is in tomorrow and confirmed with me that I can give the supplier their number.
I have emailed the supplier back with the parks number and said to call tomorrow and ask for Carl.
Show
Summer Stangroom (Inactive)
added a comment - Supplier have emailed to say they haven't heard from the park.
I called the park (16:29) and I spoke to Dan. He said that Carl is in tomorrow and confirmed with me that I can give the supplier their number.
I have emailed the supplier back with the parks number and said to call tomorrow and ask for Carl.
I have called then supplier and they have advised that they are not sure if they have attended. I have advised I will call them back tomorrow.
Show
Debbie Bartlett (Inactive)
added a comment - I have called then supplier and they have advised that they are not sure if they have attended. I have advised I will call them back tomorrow.
| Attachment | screenshot-1.png [ 239250 ] |
Widney Leon called to see if he can close this issue I can see from the notes on swift The park engineer had a look at the fire 18.01.19 and as far as he is concerned, it is working normally. We have had no further contact since
Widney explained the fire is on a thermostat and when the fire reaches the required heat it turns off the park engineer was happy all working ok
Widney explained the fire is on a thermostat and when the fire reaches the required heat it turns off the park engineer was happy all working ok
Show
Heather Barbieri (Inactive)
added a comment - Widney Leon called to see if he can close this issue I can see from the notes on swift The park engineer had a look at the fire 18.01.19 and as far as he is concerned, it is working normally. We have had no further contact since
Widney explained the fire is on a thermostat and when the fire reaches the required heat it turns off the park engineer was happy all working ok
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Summer Stangroom [ summer ] | Heather Barbieri [ heather ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 12s | 1 | Summer Stangroom (Inactive) | 06/Dec/18 11:49 AM | |||||
|
7d 21h 36m | 1 | Summer Stangroom (Inactive) | 14/Dec/18 9:26 AM | |||||
|
88d 6h 55m | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:21 PM | |||||
|
11s | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:21 PM | |||||
|
10s | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:22 PM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:22 PM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:22 PM | |||||
|
7s | 1 | Heather Barbieri (Inactive) | 12/Mar/19 4:22 PM |
I have emailed for owners name, dos and plot.
Once received I will then submit.