Swift
  1. Swift
  2. SWIFT-21034

Oven not working properly, there is no flame. SN of cooker is E347T6000701.

    Details

    • Type: Oven (2 Weeks) Oven (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      RTM
    • Plot:
      Private Land
    • Hire_or_Retail:
      Retail
    • Serial:
      023851H
    • Manufacturer:
      Swift
    • Model:
      Biarritz
    • Year:
      2017
    • Size:
      38 X 12
    • ID Number:
      SBH009159
    • Status Colour:
      Complete Complete
    • Stock_Number:
      33031
    • Times Scheduled:
      1
    • Park_Company:
       Edward Orchard
    • Park_Postcode:
      BS26 2UL
    • Park_Phone:
      01934 750755
    • Park_Code:
      ORCH13
    • Additional Contact Details:
      Hide
      This unit is on private land.
      Mr Edward Orchard
      The Paddocks
      Mendip Road
      Rooksbridge
      Somerset
      BS26 2UL
      07725 098943
      DOS: 03/05/2018.
      Show
      This unit is on private land. Mr Edward Orchard The Paddocks Mendip Road Rooksbridge Somerset BS26 2UL 07725 098943 DOS: 03/05/2018.
    • Park_Key_Account:
      No
    • SLA Status:
    1. Email from Claire.png
      401 kB
    2. Swift Submit.png
      346 kB
    3. Supplier Action in Place.png
      391 kB
    4. Message to Supplier.png
      397 kB
    5. Supplier Engineer Visit.png
      407 kB
    6. Message to Supplier.png
      415 kB
    7. Message to Supplier.png
      400 kB
    8. Supplier Complete.png
      429 kB

      Activity

      Hide
      Summer Stangroom (Inactive) added a comment -
      Claire has emailed me to say the customer called to report.
      I have submitted to Swift.
      Show
      Summer Stangroom (Inactive) added a comment - Claire has emailed me to say the customer called to report. I have submitted to Swift.
      Hide
      Heather Barbieri (Inactive) added a comment -
      Craig was with the customer and asked what was happening with this claim customer called on Monday with the issue SUmmer put it on Swift portal and on 11/12/2018 thetford picked the issue up and ordered the parts and have sent them to the engineer. Once they get the part they will call the customer (Tourer Tec) and they will call the customer to arrange a time to go and fit
      Show
      Heather Barbieri (Inactive) added a comment - Craig was with the customer and asked what was happening with this claim customer called on Monday with the issue SUmmer put it on Swift portal and on 11/12/2018 thetford picked the issue up and ordered the parts and have sent them to the engineer. Once they get the part they will call the customer (Tourer Tec) and they will call the customer to arrange a time to go and fit
      Hide
      Summer Stangroom (Inactive) added a comment -
      Supplier has put on action in place and said "SF00037007 Parts to engr, engr to update when complete."
      Show
      Summer Stangroom (Inactive) added a comment - Supplier has put on action in place and said "SF00037007 Parts to engr, engr to update when complete."
      Hide
      Summer Stangroom (Inactive) added a comment -
      Customer called (10:51) wanting to know when this will be done as he needs this over xmas.
      I called Sarah (11:04) and left a vm. I have also chased on the Swift portal.
      Show
      Summer Stangroom (Inactive) added a comment - Customer called (10:51) wanting to know when this will be done as he needs this over xmas. I called Sarah (11:04) and left a vm. I have also chased on the Swift portal.
      Hide
      Summer Stangroom (Inactive) added a comment -
      Sarah called (11:30) and I asked about this. She put me on hold to speak to the supplier. She came back and said they are going to ring the engineer to get a date as he does have the part now. She will let me know.
      Show
      Summer Stangroom (Inactive) added a comment - Sarah called (11:30) and I asked about this. She put me on hold to speak to the supplier. She came back and said they are going to ring the engineer to get a date as he does have the part now. She will let me know.
      Hide
      Summer Stangroom (Inactive) added a comment -
      Supplier has said "Engr advised hoping to attend Friday 21/12." "Hoping" isn't good enough, I need a definite answer. I called Sarah (12:20) and left a vm.
      I messaged the supplier to say I need a definite answer.
      Show
      Summer Stangroom (Inactive) added a comment - Supplier has said "Engr advised hoping to attend Friday 21/12." "Hoping" isn't good enough, I need a definite answer. I called Sarah (12:20) and left a vm. I messaged the supplier to say I need a definite answer.
      Hide
      Summer Stangroom (Inactive) added a comment -
      Spoke to Sarah (14:54) and she said that go with that date and the supplier should also be in contact with the customer to book to make sure someone is there.
      Called the customer (15:11) and let him know. His wife will be there.
      I have messaged the supplier to say that I have told the customers Friday and given Edward's number for the supplier to call beforehand if anything changes as they are private owners.
      Show
      Summer Stangroom (Inactive) added a comment - Spoke to Sarah (14:54) and she said that go with that date and the supplier should also be in contact with the customer to book to make sure someone is there. Called the customer (15:11) and let him know. His wife will be there. I have messaged the supplier to say that I have told the customers Friday and given Edward's number for the supplier to call beforehand if anything changes as they are private owners.
      Hide
      Summer Stangroom (Inactive) added a comment -
      I have messaged the supplier for an update.
      Show
      Summer Stangroom (Inactive) added a comment - I have messaged the supplier for an update.
      Hide
      Summer Stangroom (Inactive) added a comment -
      Supplier completed on 21/12/18.
      Show
      Summer Stangroom (Inactive) added a comment - Supplier completed on 21/12/18.

        People

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          Dates

          • Created:
            Updated:
            Resolved: