Swift
  1. Swift
  2. SWIFT-21056

Offside wall light in lounge is faulty - went from flickering, to dim and now it doesn't work at all. Customer thinks it's an electrical fault.

        Details

        • Type: Lampshades/lights (2 weeks) Lampshades/lights (2 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          156
        • Hire_or_Retail:
          Retail
        • Serial:
          026904H
        • Manufacturer:
          Swift
        • Model:
          Biarritz Lodge
        • Year:
          2018
        • Size:
          40 X 13
        • ID Number:
          SBH009174
        • Status Colour:
          Complete Complete
        • Stock_Number:
          34659
        • Times Scheduled:
          1
        • Park_Company:
           Oaklands Park
        • Park_Postcode:
          PL13 2JS
        • Park_Contact:
          Nicky
        • Park_Phone:
          07342939494
        • Park_Email:
          Info@Oaklands-Park.co.uk
        • Park_Code:
          AOK01
        • Additional Contact Details:
          Hide
          Owners name: Steve Bradley.
          DOS: September 2018.
          07879 490885.
          Show
          Owners name: Steve Bradley. DOS: September 2018. 07879 490885.
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. screenshot-1.png
          279 kB
        2. Swift Acknowledgement .png
          339 kB
        3. Swift Submit.png
          342 kB

          Activity

          Ascending order - Click to sort in descending order
          Summer Stangroom (Inactive) created issue -
          Summer Stangroom (Inactive) made changes -
          Field Original Value New Value
          Park_Contact Peter (site Manager)
          Park_Postcode PL13 2JS
          Park_Email Info@Oaklands-Park.co.uk
          Park_Phone 01503 262640
          Park_Code AOK01
          Park_Key_Account Yes
          Park_Address2 Polperro
          Park_City Looe
          Park_Address Oaklands Park
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Matt P has been at the unit today and called Debbie to tell her to call the customer as he has said there is an electrical fault.
          I called the customer (15:44) and he explained the fault and thinks it's an electrical fault and not just a simple bulb change.
          I have submitted to Swift.
          Show
          Summer Stangroom (Inactive) added a comment - Matt P has been at the unit today and called Debbie to tell her to call the customer as he has said there is an electrical fault. I called the customer (15:44) and he explained the fault and thinks it's an electrical fault and not just a simple bulb change. I have submitted to Swift.
          Summer Stangroom (Inactive) made changes -
          ID Number SBH009174
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Submit.png [ 233523 ]
          Summer Stangroom (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Acknowledgement .png [ 233689 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Swift have authorised for them to attend - no date as of yet.
          Show
          Summer Stangroom (Inactive) added a comment - Swift have authorised for them to attend - no date as of yet.
          Summer Stangroom (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Summer Stangroom (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Debbie Bartlett (Inactive) made changes -
          Attachment screenshot-1.png [ 235607 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Swift have advised via the portal that this job is now completed. Screen shot attached.
          Show
          Debbie Bartlett (Inactive) added a comment - Swift have advised via the portal that this job is now completed. Screen shot attached.
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Summer Stangroom [ summer ] Ellie W [ temp ]
          Debbie Bartlett (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Debbie Bartlett (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
          Resolution Completed [ 1 ]
          Debbie Bartlett (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Debbie Bartlett (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		6m 34s 1 Summer Stangroom (Inactive) 14/Dec/18 3:56 PM
          Submitted Submitted Acknowledged Acknowledged
          		3d 22h 48m 1 Summer Stangroom (Inactive) 18/Dec/18 2:45 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1s 1 Summer Stangroom (Inactive) 18/Dec/18 2:45 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		34d 19h 51m 1 debbieb 22/Jan/19 10:36 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 debbieb 22/Jan/19 10:36 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		4s 1 debbieb 22/Jan/19 10:36 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		7s 1 debbieb 22/Jan/19 10:36 AM
          Resolved Resolved Complete Complete
          		4s 1 debbieb 22/Jan/19 10:37 AM
          Complete Complete Complete Complete
          		4s 1 debbieb 22/Jan/19 10:37 AM

            People

            • Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: