Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:B62
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Hire_or_Retail:Retail
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Serial:029720H
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Manufacturer:Swift
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Model:Burgundy
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Year:2019
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Size:28 X 12
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ID Number:SBH009241
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Status Colour:
Complete
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Stock_Number:35515
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Times Scheduled:2
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Park_Company:Beer Head Caravan Park
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Park_Postcode:EX12 3AH
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Park_Phone:01297 21107
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Park_Email:office@beer-head.com
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Park_Code:BEER01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX12 3AH | |
| Park_Email | office@beer-head.com | |
| Park_Phone | 01297 21107 | |
| Park_Code | BEER01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Beer Head | |
| Park_City | Seaton | |
| Park_Address | Beer Head Caravan Park |
| Summary | The water heater is making a noise and the gasman has called Morco they have said it is a faulty gas valve. | The water heater is making a noise and the gasman has called Morco they have said it is a faulty gas valve. SN of boiler is ADP21087400057366. |
| Attachment | Email from Debbie.png [ 235788 ] |
| Attachment | Swift Early Warning.png [ 235790 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Submit.png [ 235808 ] |
Have fully submitted.
Show
Summer Stangroom (Inactive)
added a comment - Have fully submitted.
| ID Number | SBH009241 |
Rachael at Swift queried and said "Please can you kindly add the part number for the boiler, I have added a parts enquiry on your behalf however part number not broken down."
I've looked and no PER was done. I have said so and re-submitted.
I've looked and no PER was done. I have said so and re-submitted.
Show
Summer Stangroom (Inactive)
added a comment - Rachael at Swift queried and said "Please can you kindly add the part number for the boiler, I have added a parts enquiry on your behalf however part number not broken down."
I've looked and no PER was done. I have said so and re-submitted.
| Attachment | Swift Query.png [ 236330 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have authorised this claim for the morco engineer to attend
Show
Heather Barbieri (Inactive)
added a comment - Swift have authorised this claim for the morco engineer to attend
| Attachment | screenshot-1.png [ 236810 ] |
| Attachment | screenshot-2.png [ 254996 ] |
Morco attended and completed, confirmation from Swift 26/02/2019
Show
Michelle Brooks (Inactive)
added a comment - Morco attended and completed, confirmation from Swift 26/02/2019
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 26/Aug/19 | |
| Assignee | Summer Stangroom [ summer ] | Michelle Brooks [ michelle ] |
| Plot |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Michelle Brooks [ michelle ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
9m 50s | 1 | Summer Stangroom (Inactive) | 23/Jan/19 2:06 PM | |||||
|
13d 20h 43m | 1 | Heather Barbieri (Inactive) | 06/Feb/19 10:49 AM | |||||
|
193d 22h 16m | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
17s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
6s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
2s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
3s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
3s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM | |||||
|
4s | 1 | Michelle Brooks (Inactive) | 19/Aug/19 10:06 AM |
I have submitted to Swift as an early warning.
I have emailed the park back also.