Swift
  1. Swift
  2. SWIFT-2131

Dining chair damaged by pushing it back against curtain hook

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          MOTH01
        • Park:
          Mother Ivey's Bay
        • Postcode:
          PL28 8SL
        • Responsibility:
          RTM
        • Plot:
          417
        • Serial:
          8073h
        • Model:
          chamonix
        • Size:
          38x12
        • Status Colour:
          Complete Complete
        • Park_Company:
           Not defined
        1. PDF File
          1912745.pdf
          31 kB
          Adrienne Barwell
        1. screenshot-1.jpg
          176 kB

          Activity

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          Adrienne Barwell (Inactive) added a comment -
          Customer has written direct to Swift requested that they replace the leather dining chair under warranty, they have advised that they pushed the chair back and it got caught on the tie back hook and made a hole.

          Swift have responded the customer and advised that they will not cover this under warranty. The customer caused the damage to the chair. Copies of letters attached
          Show
          Adrienne Barwell (Inactive) added a comment - Customer has written direct to Swift requested that they replace the leather dining chair under warranty, they have advised that they pushed the chair back and it got caught on the tie back hook and made a hole. Swift have responded the customer and advised that they will not cover this under warranty. The customer caused the damage to the chair. Copies of letters attached
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          Adrienne Barwell (Inactive) added a comment -
          Sarah from Swift rang, the customer has written to Swift again insisting on a replacement dining chair. Amy has decided if it is alright with us, that they will send a replacement dining chair direct to site as a gesture of good will. I have agreed that this will okay
          Show
          Adrienne Barwell (Inactive) added a comment - Sarah from Swift rang, the customer has written to Swift again insisting on a replacement dining chair. Amy has decided if it is alright with us, that they will send a replacement dining chair direct to site as a gesture of good will. I have agreed that this will okay
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          Ann Johnston (Inactive) added a comment -
          Linda at Mother Iveys has confirmed receipt of the Dining Chair.
          Show
          Ann Johnston (Inactive) added a comment - Linda at Mother Iveys has confirmed receipt of the Dining Chair.

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              Dates

              • Due:
                Created:
                Updated:
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