Swift
  1. Swift
  2. SWIFT-2131

Dining chair damaged by pushing it back against curtain hook

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          MOTH01
        • Park:
          Mother Ivey's Bay
        • Postcode:
          PL28 8SL
        • Responsibility:
          RTM
        • Plot:
          417
        • Serial:
          8073h
        • Model:
          chamonix
        • Size:
          38x12
        • Status Colour:
          Complete Complete
        • Park_Company:
           Not defined
        1. PDF File
          1912745.pdf
          31 kB
          Adrienne Barwell
        1. screenshot-1.jpg
          176 kB

          Activity

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          Adrienne Barwell (Inactive) created issue -
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          Adrienne Barwell (Inactive) added a comment -
          Customer has written direct to Swift requested that they replace the leather dining chair under warranty, they have advised that they pushed the chair back and it got caught on the tie back hook and made a hole.

          Swift have responded the customer and advised that they will not cover this under warranty. The customer caused the damage to the chair. Copies of letters attached
          Show
          Adrienne Barwell (Inactive) added a comment - Customer has written direct to Swift requested that they replace the leather dining chair under warranty, they have advised that they pushed the chair back and it got caught on the tie back hook and made a hole. Swift have responded the customer and advised that they will not cover this under warranty. The customer caused the damage to the chair. Copies of letters attached
          Adrienne Barwell (Inactive) made changes -
          Field Original Value New Value
          Due Date 2011-04-04 00:00:00.0 2011-07-13 00:00:00.0
          Work Scheduled 14/Feb/11
          Category Surfbay Parts from stock Goodwill
          ID Number sbh001736
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 16154 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment 1912745.pdf [ 16155 ]
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Adrienne Barwell (Inactive) made changes -
          Category Goodwill RTM
          Adrienne Barwell (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
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          Adrienne Barwell (Inactive) added a comment -
          Sarah from Swift rang, the customer has written to Swift again insisting on a replacement dining chair. Amy has decided if it is alright with us, that they will send a replacement dining chair direct to site as a gesture of good will. I have agreed that this will okay
          Show
          Adrienne Barwell (Inactive) added a comment - Sarah from Swift rang, the customer has written to Swift again insisting on a replacement dining chair. Amy has decided if it is alright with us, that they will send a replacement dining chair direct to site as a gesture of good will. I have agreed that this will okay
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          Ann Johnston (Inactive) added a comment -
          Linda at Mother Iveys has confirmed receipt of the Dining Chair.
          Show
          Ann Johnston (Inactive) added a comment - Linda at Mother Iveys has confirmed receipt of the Dining Chair.
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 47941 ] Copy of Surfbay [ 51978 ]
          Mark Lock (Inactive) made changes -
          Workflow Copy of Surfbay [ 51978 ] Surfbay [ 59293 ]
          Mark Lock (Inactive) made changes -
          Workflow Surfbay [ 59293 ] Manufacturers ver 2.0 [ 86458 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.0 [ 86458 ] Manufacturers ver 2.1 [ 125587 ]
          Adrienne Barwell (Inactive) made changes -
          Workflow Manufacturers ver 2.1 [ 125587 ] Manufacturers ver 2.2 [ 143580 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		3m 7s 1 Adrienne Barwell (Inactive) 18/May/11 10:49 AM
          Submitted Submitted Acknowledged Acknowledged
          		4s 1 Adrienne Barwell (Inactive) 18/May/11 10:49 AM
          Acknowledged Acknowledged Rejected Rejected
          		4s 1 Adrienne Barwell (Inactive) 18/May/11 10:50 AM
          Rejected Rejected Resolved Resolved
          		19s 1 Adrienne Barwell (Inactive) 18/May/11 10:50 AM
          Resolved Resolved Complete Complete
          		4s 1 Adrienne Barwell (Inactive) 18/May/11 10:50 AM

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                Created:
                Updated:
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