Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:007151h
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Manufacturer:Swift
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Model:Burgundy
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Year:2011
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ID Number:SBH009416
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Status Colour:
Complete
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Stock_Number:26987
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Times Scheduled:2
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Park_Company:Pennymoor Caravan Park
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Park_Postcode:PL21 0SB
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Park_Contact:Bridget Whittam
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Park_Phone:01548 830542
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Park_Email:enquiries@pennymoor-camping.co.uk
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Park_Code:PENN01
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Park_Key_Account:No
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SLA Status:
Description
Previous claim in 2017 submitted to Swift SBH006278
They attended and carried out an ABC check and then ended up replacing wallboards and some of the flooring.
They attended and carried out an ABC check and then ended up replacing wallboards and some of the flooring.
Issue Links
- Customer Problem with
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SWIFT-13884
Water ingress around the doors and windows
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- Complete
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SWIFT-24011
The main bedroom window that has recently been attended too has started leaking again and needs attention.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL21 0SB | |
| Park_Email | enquiries@pennymoor-camping.co.uk | |
| Park_Phone | 01548 830542 | |
| Park_Code | PENN01 | |
| Park_Key_Account | No | |
| Park_Address2 | Modbury | |
| Park_City | Plymouth | |
| Park_Address | Pennymore Caravan Park |
| Link |
This issue Customer Problem with |
| Description |
Previous claim in 2017 submitted to Swift SBH006278
They attended and carried out an ABC check and then ended up replacing wallboards and some of the flooring. |
| ID Number | SBH009416 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Swift are attending 10/4/19 - updated the park.
| Attachment | email to update the park.png [ 240187 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Apr/19 | |
| Plot |
| Responsibility | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
HElen from the park called to see when Swift are going to change the wallboards I spoke to Rachael and she is aware of the work and is going to get a date asap
Show
Heather Barbieri (Inactive)
added a comment - HElen from the park called to see when Swift are going to change the wallboards I spoke to Rachael and she is aware of the work and is going to get a date asap
Helen called again and asked when this is getting done - spoke to Rachael and she said they can go week commencing 22nd July.
Show
Charleen Sibley
added a comment - Helen called again and asked when this is getting done - spoke to Rachael and she said they can go week commencing 22nd July.
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 10/Apr/19 | 22/Apr/19 |
| Plot |
| Attachment | booked in end of season.png [ 254491 ] |
This has been booked in at the end of the season as agreed with the park.
Show
Charleen Sibley
added a comment - This has been booked in at the end of the season as agreed with the park.
SBH010194 - Submitted again to ask if Swift can now attend before the half term as the park want this done now.
Show
Charleen Sibley
added a comment - SBH010194 - Submitted again to ask if Swift can now attend before the half term as the park want this done now.
Swift have emailed to say they will be attending next week - called the park and they are fine with that. Emailed Swift back.
Show
Charleen Sibley
added a comment - Swift have emailed to say they will be attending next week - called the park and they are fine with that. Emailed Swift back.
| Attachment | swift completed.png [ 264667 ] |
Swift have completed this on 19.11.19
Show
Charleen Sibley
added a comment - Swift have completed this on 19.11.19
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | Swift completed.png [ 271569 ] |
The park have emailed to say this is happening again. Submitted to Swift.
Show
Charleen Sibley
added a comment - The park have emailed to say this is happening again. Submitted to Swift.
| Attachment | email from the park.png [ 271570 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Link |
This issue Customer Problem with |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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8m 41s | 1 | charleen sibley | 18/Mar/19 3:35 PM | |||||
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3d 17h 53m | 1 | charleen sibley | 22/Mar/19 9:29 AM | |||||
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1s | 1 | charleen sibley | 22/Mar/19 9:29 AM | |||||
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5m 44s | 1 | charleen sibley | 22/Mar/19 9:35 AM | |||||
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109d 3h 46m | 1 | charleen sibley | 09/Jul/19 2:21 PM | |||||
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141d 23h 8m | 1 | charleen sibley | 28/Nov/19 12:30 PM | |||||
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2s | 1 | charleen sibley | 28/Nov/19 12:30 PM | |||||
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2s | 1 | charleen sibley | 28/Nov/19 12:30 PM | |||||
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3s | 1 | charleen sibley | 28/Nov/19 12:30 PM | |||||
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88d 55m | 1 | charleen sibley | 24/Feb/20 1:25 PM | |||||
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7d 40m | 1 | debbieb | 02/Mar/20 2:05 PM | |||||
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3s | 1 | debbieb | 02/Mar/20 2:05 PM |
Leaking around bottom of door, marks on wallboards left and right of door. Door will need to be taken out.
I have submitted this through to Swift. SBH009416