Swift
  1. Swift
  2. SWIFT-2322

The ceiling above the triangular window is marked

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          WILKS01
        • Park:
          WILKSWORTH
        • Postcode:
          BH21 4HW
        • Responsibility:
          Manufacturer Attending
        • Plot:
          39
        • Serial:
          8221h
        • Model:
          CHAMONIX
        • Size:
          39 X 12
        • ID Number:
          SBH001989
        • Status Colour:
          Complete Complete
        • Park_Company:
           Not defined
        • SLA Status:

          Description

          THE CEILING ABOVE THE TRIANGULAR WINDOW IS MARKED - WE SENT STEVE OUT TO CLEAN HOWEVER THE CUSTOMER IS NOT HAPPY WITH THE REPAIR.
          1. CCF19042011_00000.jpg
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          2. IMG_0187(1).JPG
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          3. IMG_0188(1).JPG
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          4. screenshot-1.jpg
            286 kB

            Activity

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            Linda Trunkfield (Inactive) created issue -
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            Linda Trunkfield (Inactive) added a comment -
            STEVE ATTENDED TO THIS BUT THE CUSTOMER IS NOT SATISFIED
            Show
            Linda Trunkfield (Inactive) added a comment - STEVE ATTENDED TO THIS BUT THE CUSTOMER IS NOT SATISFIED
            Linda Trunkfield (Inactive) made changes -
            Field Original Value New Value
            Due Date 2011-05-26 00:00:00.0 2011-07-22 00:00:00.0
            Issue Type Furniture & Fittings (8 Weeks) [ 1 ] Doors windows & Shower Doors (4 Weeks) [ 4 ]
            Linda Trunkfield (Inactive) made changes -
            Description THE PDI REPORTS THE PLASTIC TRIM AROUND THE VELUX WINDOW IS MARKED ON THE RIGHT HAND SIDE THE CEILING ABOVE THE TRIANGULAR WINDOW IS MARKED - WE SENT STEVE OUT TO CLEAN HOWEVER THE CUSTOMER IS NOT HAPPY WITH THE REPAIR.
            Summary  VELUX WINDOW TRIM- is marked on the right hand side The ceiling above the triangular window is marked
            Linda Trunkfield (Inactive) made changes -
            ID Number SBH001989
            Status Open [ 1 ] Submitted [ 10001 ]
            Adrienne Barwell (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Adrienne Barwell (Inactive) made changes -
            Category SurfBay Attending Manufacturer Attending
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Adrienne Barwell (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Adrienne Barwell (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Adrienne Barwell (Inactive) made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 25/Jul/11
            Adrienne Barwell (Inactive) made changes -
            Due Date 2011-07-22 00:00:00.0 2011-07-25 00:00:00.0
            Priority Critical [ 24 ] Low [ 22 ]
            Issue Type Doors windows & Shower Doors (4 Weeks) [ 4 ] Agreed Date/ End of season [ 18 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-1.jpg [ 17648 ]
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            Swift did not have the correct part with them to carry out the repair.
            Show
            Adrienne Barwell (Inactive) added a comment - Swift did not have the correct part with them to carry out the repair.
            Adrienne Barwell (Inactive) made changes -
            Priority Low [ 22 ] Critical [ 24 ]
            Issue Type Agreed Date/ End of season [ 18 ] Furniture & Fittings (8 Weeks) [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Adrienne Barwell (Inactive) made changes -
            Status Reopened [ 4 ] Acknowledged [ 10005 ]
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            this issue was on the critical list sent to Julie Clark today
            Show
            Adrienne Barwell (Inactive) added a comment - this issue was on the critical list sent to Julie Clark today
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            Swift advise parts are on order - no date yet
            Show
            Adrienne Barwell (Inactive) added a comment - Swift advise parts are on order - no date yet
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            this issue is on the critical list sent to Sarah Neal today
            Show
            Adrienne Barwell (Inactive) added a comment - this issue is on the critical list sent to Sarah Neal today
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 25/Jul/11
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            this is on the critical list sent to Julie Clark today
            Show
            Adrienne Barwell (Inactive) added a comment - this is on the critical list sent to Julie Clark today
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            Engineer due wc 05.09.2011
            Show
            Adrienne Barwell (Inactive) added a comment - Engineer due wc 05.09.2011
            Adrienne Barwell (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Adrienne Barwell (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Adrienne Barwell (Inactive) made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 5/Sep/11
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            Chased this via the swift critical list awaiting response
            Show
            Adrienne Barwell (Inactive) added a comment - Chased this via the swift critical list awaiting response
            Hide
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            Adrienne Barwell (Inactive) added a comment -
            Rang Sarah and asked her to check whether this has been completed by Swift - Sarah confirmed that this is complete
            Show
            Adrienne Barwell (Inactive) added a comment - Rang Sarah and asked her to check whether this has been completed by Swift - Sarah confirmed that this is complete
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 48356 ] Copy of Surfbay [ 54564 ]
            Mark Lock (Inactive) made changes -
            Workflow Copy of Surfbay [ 54564 ] Surfbay [ 61822 ]
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 61822 ] Manufacturers ver 2.0 [ 89100 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Manufacturers ver 2.0 [ 89100 ] Manufacturers ver 2.1 [ 128249 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Manufacturers ver 2.1 [ 128249 ] Manufacturers ver 2.2 [ 145612 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		44m 17s 1 Linda Trunkfield (Inactive) 24/Jun/11 12:05 PM
            Submitted Submitted Acknowledged Acknowledged
            		4d 1h 38m 1 Adrienne Barwell (Inactive) 28/Jun/11 1:44 PM
            Resolved Resolved Reopened Reopened
            		5s 1 Adrienne Barwell (Inactive) 28/Jul/11 9:09 AM
            Reopened Reopened Acknowledged Acknowledged
            		5s 1 Adrienne Barwell (Inactive) 28/Jul/11 9:09 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		20d 20h 58m 2 Adrienne Barwell (Inactive) 28/Jul/11 9:09 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		37d 4h 13m 2 Adrienne Barwell (Inactive) 02/Sep/11 9:51 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		4s 2 Adrienne Barwell (Inactive) 02/Sep/11 9:51 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		10s 2 Adrienne Barwell (Inactive) 02/Sep/11 9:51 AM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		24d 21h 4m 2 Adrienne Barwell (Inactive) 19/Sep/11 12:01 PM
            Resolved Resolved Complete Complete
            		5s 1 Adrienne Barwell (Inactive) 19/Sep/11 12:01 PM

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