Swift
  1. Swift
  2. SWIFT-23736

The park plumber has reported that the solenoid valve in the washing machine is not letting in any water.

    Details

    • Type: Electrical Faults (2 Weeks) Electrical Faults (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      D57
    • Hire_or_Retail:
      Retail
    • Serial:
      028774h
    • Manufacturer:
      Swift
    • Model:
      Whistler Lodge
    • Year:
      2018
    • Size:
      41x20
    • ID Number:
      SBH010575
    • Status Colour:
      Complete Complete
    • Times Scheduled:
      1
    • Park_Company:
       Edithmead Caravan Park
    • Park_Postcode:
      TA9 4HE
    • Park_Contact:
      Mr J Bareham
    • Park_Phone:
      01278783475 // Martin Rowe: 07860 581030
    • Park_Email:
      caroline@westcountryparks.co.uk
    • Park_Code:
      EDIT02
    • Park_Key_Account:
      No
    • SLA Status:
    1. screenshot-1.png
      249 kB
    2. screenshot-2.png
      265 kB
    3. screenshot-3.png
      257 kB

      Activity

      Debbie Bartlett (Inactive) created issue -
      Debbie Bartlett (Inactive) made changes -
      Field Original Value New Value
      Park_Contact Mr J Bareham
      Park_Postcode TA9 4HE
      Park_Email caroline@westcountryparks.co.uk
      Park_Phone 01278783475 // Martin Rowe: 07860 581030
      Park_Code EDIT02
      Park_Key_Account No
      Park_Address2 Edithmead, Near Highbridge
      Park_City Burnham on Sea
      Park_Address Edithmead Leisure
      Hide
      Debbie Bartlett (Inactive) added a comment -
      Martin has called to reported this issue. I have submitted it to Swift and spoken to Rachael requesting that the park get an in independent appliance engineer to attend as the owner has also got a broken oven. Rachael has advised that they can do what they need to to fix this. I have advise the park to get an independent engineer to look at this. Martin is going to give me call back. screen shots attached.
      Show
      Debbie Bartlett (Inactive) added a comment - Martin has called to reported this issue. I have submitted it to Swift and spoken to Rachael requesting that the park get an in independent appliance engineer to attend as the owner has also got a broken oven. Rachael has advised that they can do what they need to to fix this. I have advise the park to get an independent engineer to look at this. Martin is going to give me call back. screen shots attached.
      Debbie Bartlett (Inactive) made changes -
      ID Number SBH010575
      Debbie Bartlett (Inactive) made changes -
      Attachment screenshot-1.png [ 270182 ]
      Debbie Bartlett (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Debbie Bartlett (Inactive) made changes -
      Attachment screenshot-2.png [ 270206 ]
      Hide
      Debbie Bartlett (Inactive) added a comment -
      Martin has arranged for an appliance engineer to attend park next Wednesday. Screen attached.
      Show
      Debbie Bartlett (Inactive) added a comment - Martin has arranged for an appliance engineer to attend park next Wednesday. Screen attached.
      Debbie Bartlett (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Hide
      Debbie Bartlett (Inactive) added a comment -
      Hi Martin,

      Thanks for the update .

      If you could request that the engineer raise his invoice to Swift.
      Show
      Debbie Bartlett (Inactive) added a comment - Hi Martin, Thanks for the update . If you could request that the engineer raise his invoice to Swift.
      Debbie Bartlett (Inactive) made changes -
      Attachment screenshot-3.png [ 270207 ]
      Debbie Bartlett (Inactive) made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Debbie Bartlett (Inactive) made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Debbie Bartlett (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
      Hide
      Claire Folland added a comment -
      INV Z10575
      Show
      Claire Folland added a comment - INV Z10575
      Claire Folland made changes -
      Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
      Invoice Number Z10575
      Charleen Sibley made changes -
      Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
      Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
      Resolution Completed [ 1 ]
      Charleen Sibley made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      7m 1 debbieb 10/Feb/20 11:24 AM
      Submitted Submitted Acknowledged Acknowledged
      1h 41m 1 debbieb 10/Feb/20 1:06 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      9d 2h 41m 1 debbieb 19/Feb/20 3:48 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      3s 1 debbieb 19/Feb/20 3:48 PM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      2s 1 debbieb 19/Feb/20 3:48 PM
      Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
      28d 21h 19m 1 Claire Folland 19/Mar/20 1:07 PM
      Awaiting Payment Awaiting Payment Resolved Resolved
      316d 2h 26m 1 charleen sibley 29/Jan/21 3:34 PM
      Resolved Resolved Complete Complete
      282d 23h 4m 1 charleen sibley 08/Nov/21 2:38 PM

        People

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: