Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:GOLD01
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Park:GOLDEN CAP
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Postcode:DT6 6JX
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Responsibility:SurfBay Attending
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Plot:B190
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Serial:8050H
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Model:MOSELLE
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Size:38 X 12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
I have received an e-mail saying the customer moved into the van yesterday and has noticed a stain on the sofa that won't clean easily - they have had this van since 22-02-11, we picked up on a lot of issues when the van was pdi's but no marks on the sofa.
I will send Steve in the first instance to see if he can clean.
I will send Steve in the first instance to see if he can clean.
Activity
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Linda Trunkfield (Inactive)
added a comment -
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Steve attended this van and could not find any stain - however the customers are still saying there is a stain (which will not be covered by warranty) I will ask Steve to attend again and ask for Wendy as the customer says that she knows where the stain is, If Steve can locate the stain I will ask him to try to clean if possible.
Show
Linda Trunkfield (Inactive)
added a comment - Steve attended this van and could not find any stain - however the customers are still saying there is a stain (which will not be covered by warranty) I will ask Steve to attend again and ask for Wendy as the customer says that she knows where the stain is, If Steve can locate the stain I will ask him to try to clean if possible.
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 2011-05-17 00:00:00.0 | 2011-09-19 00:00:00.0 |
| Work Scheduled | 13/Apr/11 | |
| Issue Type | Structure/Wallboard/Floor/Ceiling/Gutters (6 Weeks) [ 6 ] | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] |
| ID Number | sbh001850 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 8/Aug/11 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Steve Says that he thinks this is the material not a flaw.
Show
Linda Trunkfield (Inactive)
added a comment - Steve Says that he thinks this is the material not a flaw.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Work Scheduled | 8/Aug/11 |
Linda advises that she has a photograph of this, I have asked her to submit the issue to swift as a flaw in the material
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Adrienne Barwell (Inactive)
added a comment - Linda advises that she has a photograph of this, I have asked her to submit the issue to swift as a flaw in the material
| Priority | High [ 23 ] | Critical [ 24 ] |
The photo was lost when my computer died - Steve is due back in today so I will see if he still has the photo on his phone, also if he knows which cushion it is.
Show
Linda Trunkfield (Inactive)
added a comment - - edited The photo was lost when my computer died - Steve is due back in today so I will see if he still has the photo on his phone, also if he knows which cushion it is.
Steve advised if you stand with your back to the fire it is the L/H base cushion on the sofa against the wall.
Show
Linda Trunkfield (Inactive)
added a comment - Steve advised if you stand with your back to the fire it is the L/H base cushion on the sofa against the wall.
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Workflow | Surfbay [ 48931 ] | Copy of Surfbay [ 54451 ] |
| Workflow | Copy of Surfbay [ 54451 ] | Surfbay [ 61709 ] |
| Workflow | Surfbay [ 61709 ] | Manufacturers ver 2.0 [ 88919 ] |
| Workflow | Manufacturers ver 2.0 [ 88919 ] | Manufacturers ver 2.1 [ 127884 ] |
| Workflow | Manufacturers ver 2.1 [ 127884 ] | Manufacturers ver 2.2 [ 145271 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 51s | 1 | Linda Trunkfield (Inactive) | 25/Jul/11 2:04 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 25/Jul/11 2:04 PM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 25/Jul/11 2:04 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 25/Jul/11 2:04 PM | |||||
|
2s | 1 | Linda Trunkfield (Inactive) | 25/Jul/11 2:04 PM | |||||
|
10d 34m | 1 | Adrienne Barwell (Inactive) | 04/Aug/11 2:39 PM | |||||
|
7d 18h 40m | 1 | Linda Trunkfield (Inactive) | 12/Aug/11 9:19 AM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 12/Aug/11 9:19 AM | |||||
|
41d 6h 43m | 1 | Linda Trunkfield (Inactive) | 22/Sep/11 4:03 PM |
