Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:GOLD01
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Park:GOLDEN CAP
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Postcode:DT6 6JX
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Responsibility:SurfBay Attending
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Plot:B190
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Serial:8050H
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Model:MOSELLE
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Size:38 X 12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
I have received an e-mail saying the customer moved into the van yesterday and has noticed a stain on the sofa that won't clean easily - they have had this van since 22-02-11, we picked up on a lot of issues when the van was pdi's but no marks on the sofa.
I will send Steve in the first instance to see if he can clean.
I will send Steve in the first instance to see if he can clean.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 2011-05-17 00:00:00.0 | 2011-09-19 00:00:00.0 |
| Work Scheduled | 13/Apr/11 | |
| Issue Type | Structure/Wallboard/Floor/Ceiling/Gutters (6 Weeks) [ 6 ] | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] |
| ID Number | sbh001850 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 8/Aug/11 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Work Scheduled | 8/Aug/11 |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Workflow | Surfbay [ 48931 ] | Copy of Surfbay [ 54451 ] |
| Workflow | Copy of Surfbay [ 54451 ] | Surfbay [ 61709 ] |
| Workflow | Surfbay [ 61709 ] | Manufacturers ver 2.0 [ 88919 ] |
| Workflow | Manufacturers ver 2.0 [ 88919 ] | Manufacturers ver 2.1 [ 127884 ] |
| Workflow | Manufacturers ver 2.1 [ 127884 ] | Manufacturers ver 2.2 [ 145271 ] |