Swift
  1. Swift
  2. SWIFT-25355

grill wasn’t working, park attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday,

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          Yellow 63
        • Serial:
          032066h
        • Manufacturer:
          Swift
        • Model:
          Vendee Lodge
        • Year:
          2020
        • Size:
          42x13
        • ID Number:
          SBH011454
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36712
        • Times Scheduled:
          1
        • Park_Company:
           Chesil Beach Holiday Park - Waterside Holidays
        • Park_Postcode:
          DT4 9AG
        • Park_Contact:
          Samantha
        • Park_Phone:
          01305 752566
        • Park_Email:
          samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk
        • Park_Code:
          CHES02
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. email from the park.png
          432 kB
        2. screenshot-1.png
          328 kB
        3. Capture.PNG
          135 kB

          Activity

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          Charleen Sibley added a comment -
          Emailed from the park - submitted to Swift
          Show
          Charleen Sibley added a comment - Emailed from the park - submitted to Swift
          Hide
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          Heather Barbieri (Inactive) added a comment -
          Swift have authorised this claim and referred to manufacturer
          Show
          Heather Barbieri (Inactive) added a comment - Swift have authorised this claim and referred to manufacturer
          Hide
          Permalink
          Charleen Sibley added a comment -
          Supplier Ref: CC-1309412
          Comments:
          Status: ACTON

          I have asked what Action is in place?
          Show
          Charleen Sibley added a comment - Supplier Ref: CC-1309412 Comments: Status: ACTON I have asked what Action is in place?
          Hide
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          Charleen Sibley added a comment -
          Fault: Owner told the park that the grill wasn’t working, they went and attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday.
          Supplier Ref: CC-1309412
          Comments:
          Status: COMPL
          Show
          Charleen Sibley added a comment - Fault: Owner told the park that the grill wasn’t working, they went and attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday. Supplier Ref: CC-1309412 Comments: Status: COMPL
          Hide
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          Claire Folland added a comment -
          Sophie has emailed to advise she hasn't spoken to anyone however they could of turned up on park and spoke to one of our team, does it say what they have done, phoned Rachael, she will emailed Glen dimplex and will let me know
          Show
          Claire Folland added a comment - Sophie has emailed to advise she hasn't spoken to anyone however they could of turned up on park and spoke to one of our team, does it say what they have done, phoned Rachael, she will emailed Glen dimplex and will let me know

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              Dates

              • Created:
                Updated: