Swift
  1. Swift
  2. SWIFT-25355

grill wasn’t working, park attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday,

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          Yellow 63
        • Serial:
          032066h
        • Manufacturer:
          Swift
        • Model:
          Vendee Lodge
        • Year:
          2020
        • Size:
          42x13
        • ID Number:
          SBH011454
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36712
        • Times Scheduled:
          1
        • Park_Company:
           Chesil Beach Holiday Park - Waterside Holidays
        • Park_Postcode:
          DT4 9AG
        • Park_Contact:
          Samantha
        • Park_Phone:
          01305 752566
        • Park_Email:
          samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk
        • Park_Code:
          CHES02
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. Capture.PNG
          135 kB
        2. email from the park.png
          432 kB
        3. screenshot-1.png
          328 kB

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Contact Samantha
          Park_Postcode DT4 9AG
          Park_Email samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk
          Park_Phone 01305 752566
          Park_Code CHES02
          Park_Key_Account Yes
          Park_Address2 PORTLAND ROAD
          Park_City WEYMOUTH
          Park_Address Chesil Vista Holiday Park
          Charleen Sibley made changes -
          Summary her grill wasn’t working, we went and attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday, grill wasn’t working, park attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday,
          Hide
          Permalink
          Charleen Sibley added a comment -
          Emailed from the park - submitted to Swift
          Show
          Charleen Sibley added a comment - Emailed from the park - submitted to Swift
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH011454
          Charleen Sibley made changes -
          Serial 032566h 032066h
          Charleen Sibley made changes -
          Responsibility Undecided [ 10040 ] Manufacturer Attending [ 10045 ]
          Charleen Sibley made changes -
          Responsibility Manufacturer Attending [ 10045 ] SurfBay Attending [ 10042 ]
          Charleen Sibley made changes -
          Attachment email from the park.png [ 286309 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 286640 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift have authorised this claim and referred to manufacturer
          Show
          Heather Barbieri (Inactive) added a comment - Swift have authorised this claim and referred to manufacturer
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Heather Barbieri (Inactive) made changes -
          Park_Company Chesil Vista Holiday Park Waterside Holiday Park & Spa
          Heather Barbieri (Inactive) made changes -
          Park_Contact Samantha Sophie
          Park_Postcode DT4 9AG DT3 6PP
          Park_Email samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk
          Park_Phone 01305 752566 01305833103 / Sophie Direct: 01305 836848
          Park_Code CHES02 WATE01
          Park_Address2 PORTLAND ROAD Bowleaze Cove
          Park_City WEYMOUTH Weymouth
          Park_Address Chesil Vista Holiday Park Waterside Holiday Park & Spa
          Heather Barbieri (Inactive) made changes -
          Park_Company Waterside Holiday Park & Spa Chesil Vista Holiday Park
          Heather Barbieri (Inactive) made changes -
          Park_Contact Sophie Samantha
          Park_Postcode DT3 6PP DT4 9AG
          Park_Email WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk
          Park_Phone 01305833103 / Sophie Direct: 01305 836848 01305 752566
          Park_Code WATE01 CHES02
          Park_Address2 Bowleaze Cove PORTLAND ROAD
          Park_City Weymouth WEYMOUTH
          Park_Address Waterside Holiday Park & Spa Chesil Vista Holiday Park
          Hide
          Permalink
          Charleen Sibley added a comment -
          Supplier Ref: CC-1309412
          Comments:
          Status: ACTON

          I have asked what Action is in place?
          Show
          Charleen Sibley added a comment - Supplier Ref: CC-1309412 Comments: Status: ACTON I have asked what Action is in place?
          Hide
          Permalink
          Charleen Sibley added a comment -
          Fault: Owner told the park that the grill wasn’t working, they went and attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday.
          Supplier Ref: CC-1309412
          Comments:
          Status: COMPL
          Show
          Charleen Sibley added a comment - Fault: Owner told the park that the grill wasn’t working, they went and attended and the grill was working however the control knobs were extremely hot, our engineer had the grill door open but this was boiling, they also mentioned it took them 6 hours to cook a chicken yesterday. Supplier Ref: CC-1309412 Comments: Status: COMPL
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
          Charleen Sibley made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Charleen Sibley made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Charleen Sibley made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Sophie has emailed to advise she hasn't spoken to anyone however they could of turned up on park and spoke to one of our team, does it say what they have done, phoned Rachael, she will emailed Glen dimplex and will let me know
          Show
          Claire Folland added a comment - Sophie has emailed to advise she hasn't spoken to anyone however they could of turned up on park and spoke to one of our team, does it say what they have done, phoned Rachael, she will emailed Glen dimplex and will let me know
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Claire Folland made changes -
          Attachment Capture.PNG [ 289642 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		9m 24s 1 charleen sibley 07/Dec/20 11:00 AM
          Submitted Submitted Acknowledged Acknowledged
          		8d 2h 22m 1 Heather Barbieri (Inactive) 15/Dec/20 1:22 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		61d 19h 51m 1 charleen sibley 15/Feb/21 9:14 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		3s 1 charleen sibley 15/Feb/21 9:14 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 charleen sibley 15/Feb/21 9:14 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		2s 1 charleen sibley 15/Feb/21 9:14 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		3s 1 charleen sibley 15/Feb/21 9:14 AM
          Resolved Resolved Complete Complete
          		4s 1 charleen sibley 15/Feb/21 9:14 AM
          Complete Complete Reopened Reopened
          		1d 5h 43m 1 Claire Folland 16/Feb/21 2:58 PM
          Reopened Reopened Complete Complete
          		12s 1 Claire Folland 16/Feb/21 2:58 PM

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              Dates

              • Created:
                Updated: