Swift
  1. Swift
  2. SWIFT-29405

lounge sofa bed - no pull out as per spec

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          showground
        • Serial:
          040161H
        • Manufacturer:
          Swift
        • Model:
          Moselle
        • Year:
          2022
        • Size:
          38x12
        • ID Number:
          SBH013490/SBH013852
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40352
        • Times Scheduled:
          2
        • Park_Company:
           Home Farm Holiday Park T/A Suremime Ltd
        • Park_Postcode:
          TA9 4HD
        • Park_Phone:
          01278788888 or 07970 499 392
        • Park_Email:
          steve@homefarmholidaypark.co.uk, mike@homefarmholidaypark.co.uk
        • Park_Code:
          home01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Capture.PNG
          127 kB
        2. screenshot-1.png
          216 kB
        3. screenshot-2.png
          141 kB
        4. screenshot-3.png
          236 kB
        5. screenshot-4.png
          270 kB
        6. sofa bed.1.PNG
          498 kB
        7. sofa bed.PNG
          555 kB

          Activity

          Ascending order - Click to sort in descending order
          Sarah Beverley (Inactive) created issue -
          Sarah Beverley (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TA9 4HD
          Park_Email steve@homefarmholidaypark.co.uk, mike@homefarmholidaypark.co.uk
          Park_Phone 01278788888 or 07970 499 392
          Park_Code home01
          Park_Key_Account Yes
          Park_Address2 Edithmead
          Park_City Burnham On Sea
          Park_Address T/A Home Farm Holiday Center
          Hide
          Permalink
          Sarah Beverley (Inactive) added a comment -
          submitted to Swift picked up from PDI
          Show
          Sarah Beverley (Inactive) added a comment - submitted to Swift picked up from PDI
          Sarah Beverley (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH013490
          Sarah Beverley (Inactive) made changes -
          Attachment screenshot-1.png [ 334662 ]
          Hide
          Permalink
          Sarah Beverley (Inactive) added a comment -
          authorised by swift
          Show
          Sarah Beverley (Inactive) added a comment - authorised by swift
          Sarah Beverley (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Sarah Beverley (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Heather Barbieri (Inactive) made changes -
          Assignee Sarah Beverley [ sarah ] Claire Folland [ claire ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Parts received I have issued a worksheet and placed on the rack
          Show
          Heather Barbieri (Inactive) added a comment - Parts received I have issued a worksheet and placed on the rack
          Heather Barbieri (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Sarah Beverley [ sarah ] Claire Folland [ claire ]
          Plot
          Parts in 04/Oct/22 9:55 AM
          Heather Barbieri (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-2.png [ 338717 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Graham attended, worksheet attached, can not adapt the sofa to a pull out bed, it is a domestic sofa, spoke to Mel, she has advised we have paid for a sofa bed, emailed Sarah as on the invoice it says unassembled sofa bed, emailed Sarah at swift
          Show
          Claire Folland added a comment - Graham attended, worksheet attached, can not adapt the sofa to a pull out bed, it is a domestic sofa, spoke to Mel, she has advised we have paid for a sofa bed, emailed Sarah as on the invoice it says unassembled sofa bed, emailed Sarah at swift
          Claire Folland made changes -
          Attachment sofa bed.1.PNG [ 343773 ]
          Attachment sofa bed.PNG [ 343774 ]
          Hide
          Permalink
          Claire Folland added a comment -
          i have asked Donna to check, she has advised there is no sofa bed, submitted claim into swift for them to attend
          Show
          Claire Folland added a comment - i have asked Donna to check, she has advised there is no sofa bed, submitted claim into swift for them to attend
          Claire Folland made changes -
          Attachment Capture.PNG [ 343775 ]
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Heather Barbieri [ heather ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-3.png [ 344988 ]
          Heather Barbieri (Inactive) made changes -
          ID Number SBH013490 SBH013490/SBH013852
          Hide
          Permalink
          Lisa Taylor (Inactive) added a comment -
          SARAH LOWE: 03/01/2023 12:15:51
          Ordered on order number F41289. Regards

          Swift have authorised this to attend
          Show
          Lisa Taylor (Inactive) added a comment - SARAH LOWE: 03/01/2023 12:15:51 Ordered on order number F41289. Regards Swift have authorised this to attend
          Lisa Taylor (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Lisa Taylor (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          We are still waiting for the sofa to be collected and the new one to be installed. Please can you advise us of when this is likely to be collected.?
          Currently we are unable to allow customers to view this static for obvious Health and Safety reasons and therefore, asking if the payment can be delayed?
          spoke to Sarah, she needs a new claim submitted, submitted early warning
          Show
          Claire Folland added a comment - We are still waiting for the sofa to be collected and the new one to be installed. Please can you advise us of when this is likely to be collected.? Currently we are unable to allow customers to view this static for obvious Health and Safety reasons and therefore, asking if the payment can be delayed? spoke to Sarah, she needs a new claim submitted, submitted early warning
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-4.png [ 355847 ]
          Ben Mason (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Ben Mason [ ben ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Ben Mason [ ben ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		2d 1h 7m 1 Sarah Beverley (Inactive) 12/Aug/22 10:58 AM
          Resolved Resolved Reopened Reopened
          		4s 1 Claire Folland 02/Dec/22 10:08 AM
          Reopened Reopened Submitted Submitted
          		4s 1 Claire Folland 02/Dec/22 10:08 AM
          Submitted Submitted Acknowledged Acknowledged
          		50d 7h 5m 2 Lisa Taylor (Inactive) 06/Jan/23 3:50 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		37m 34s 2 Lisa Taylor (Inactive) 06/Jan/23 3:59 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		223d 18h 19m 2 Ben Mason (Inactive) 11/Jul/23 2:13 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		213d 3h 33m 2 Claire Folland 09/Feb/24 4:47 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		59d 1h 12m 2 Claire Folland 09/Feb/24 4:47 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		7s 2 Claire Folland 09/Feb/24 4:47 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		11s 2 Claire Folland 09/Feb/24 4:48 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		11s 2 Claire Folland 09/Feb/24 4:48 PM
          Resolved Resolved Complete Complete
          		8s 1 Claire Folland 09/Feb/24 4:48 PM

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              Dates

              • Created:
                Updated:
                Resolved: