Swift
  1. Swift
  2. SWIFT-31944

the sofas have been used once and have already gone “saggy” on every cushion

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          H23
        • Hire_or_Retail:
          Retail
        • Serial:
          042208H
        • Manufacturer:
          Swift
        • Model:
          LOIRE
        • Year:
          2023
        • Size:
          35 x 12
        • ID Number:
          SBH014524 SBH014617
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40728
        • Times Scheduled:
          2
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Capture.PNG
          129 kB
        2. H23.PNG
          2.28 MB
        3. screenshot-1.png
          246 kB
        4. sofa.jpg
          1.46 MB
        5. sofa1.jpg
          1.53 MB

          Activity

          Ascending order - Click to sort in descending order
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Sent in by the park reported by the owner
          Show
          Heather Barbieri (Inactive) added a comment - Sent in by the park reported by the owner
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          submitted to swift as a supplier referral
          Show
          Heather Barbieri (Inactive) added a comment - submitted to swift as a supplier referral
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: ACTON
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: ACTON
          Hide
          Permalink
          Emily McGuinness (Inactive) added a comment -
          Belfield visiting on Wed 26th. Contacted park and confirmed
          Show
          Emily McGuinness (Inactive) added a comment - Belfield visiting on Wed 26th. Contacted park and confirmed
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: COMPL
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: COMPL
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          This fault has been marked as COMPL by the supplier.
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:27
          Upon inspection no manufacturing fault was reported
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:23
          This fault has been marked as ACTON by the supplier.
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 20/07/2023 13:53:46
          Homeserve appointment booked for: Time Slot: 8-18 Date: 26/07/2023
          DANIEL.PICKERING@BELFIELDFURNISHINGS.COM - BELFIELD - 17/07/2023 15:53:47
          Show
          Heather Barbieri (Inactive) added a comment - This fault has been marked as COMPL by the supplier. KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:27 Upon inspection no manufacturing fault was reported KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:23 This fault has been marked as ACTON by the supplier. KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 20/07/2023 13:53:46 Homeserve appointment booked for: Time Slot: 8-18 Date: 26/07/2023 DANIEL.PICKERING@BELFIELDFURNISHINGS.COM - BELFIELD - 17/07/2023 15:53:47
          Hide
          Permalink
          Claire Folland added a comment -
          Good Morning,

          The owners from H23 (SG042208H) are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing. Please can you go back to Swift on this one.

          submitted claim back into swift
          Show
          Claire Folland added a comment - Good Morning, The owners from H23 (SG042208H) are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing. Please can you go back to Swift on this one. submitted claim back into swift
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          challenging claim with Bellfeld
          Show
          Heather Barbieri (Inactive) added a comment - challenging claim with Bellfeld
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Claire Folland added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: COMPL
          Show
          Claire Folland added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: COMPL

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              Dates

              • Created:
                Updated:
                Resolved: