Swift
  1. Swift
  2. SWIFT-31944

the sofas have been used once and have already gone “saggy” on every cushion

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          H23
        • Hire_or_Retail:
          Retail
        • Serial:
          042208H
        • Manufacturer:
          Swift
        • Model:
          LOIRE
        • Year:
          2023
        • Size:
          35 x 12
        • ID Number:
          SBH014524 SBH014617
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40728
        • Times Scheduled:
          2
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Capture.PNG
          129 kB
        2. H23.PNG
          2.28 MB
        3. screenshot-1.png
          246 kB
        4. sofa.jpg
          1.46 MB
        5. sofa1.jpg
          1.53 MB

          Activity

          Ascending order - Click to sort in descending order
          Heather Barbieri (Inactive) created issue -
          Heather Barbieri (Inactive) made changes -
          Field Original Value New Value
          Park_Contact becky
          Park_Postcode BH20 5PU
          Park_Email  Rosie.Lees@lulworth.com
          Park_Phone 01929400200
          Park_Code DURD01
          Park_Key_Account Yes
          Park_Address2 Lulworth Cove
          Park_City Wareham
          Park_Address Durdle Door Caravan Park
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Sent in by the park reported by the owner
          Show
          Heather Barbieri (Inactive) added a comment - Sent in by the park reported by the owner
          Heather Barbieri (Inactive) made changes -
          Attachment sofa.jpg [ 361099 ]
          Attachment sofa1.jpg [ 361100 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 361101 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          submitted to swift as a supplier referral
          Show
          Heather Barbieri (Inactive) added a comment - submitted to swift as a supplier referral
          Heather Barbieri (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH014524
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: ACTON
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: ACTON
          Hide
          Permalink
          Emily McGuinness (Inactive) added a comment -
          Belfield visiting on Wed 26th. Contacted park and confirmed
          Show
          Emily McGuinness (Inactive) added a comment - Belfield visiting on Wed 26th. Contacted park and confirmed
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014524/1
          Swift Supplier Referral: SBH014524/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023
          Supplier Ref: 042208H
          Comments:
          Status: COMPL
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014524/1 Swift Supplier Referral: SBH014524/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: the sofas have been used once and have already gone “saggy” on every cushion Plot H23 Durdle Door Caravan Park BH20 5PU DOS 01/07/2023 Supplier Ref: 042208H Comments: Status: COMPL
          Heather Barbieri (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Heather Barbieri (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Heather Barbieri (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
          Heather Barbieri (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Heather Barbieri (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Heather Barbieri [ heather ]
          Resolution Completed [ 1 ]
          Heather Barbieri (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          This fault has been marked as COMPL by the supplier.
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:27
          Upon inspection no manufacturing fault was reported
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:23
          This fault has been marked as ACTON by the supplier.
          KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 20/07/2023 13:53:46
          Homeserve appointment booked for: Time Slot: 8-18 Date: 26/07/2023
          DANIEL.PICKERING@BELFIELDFURNISHINGS.COM - BELFIELD - 17/07/2023 15:53:47
          Show
          Heather Barbieri (Inactive) added a comment - This fault has been marked as COMPL by the supplier. KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:27 Upon inspection no manufacturing fault was reported KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 27/07/2023 13:00:23 This fault has been marked as ACTON by the supplier. KELLY.MASON@BELFIELDFURNISHINGS.COM - BELFIELD - 20/07/2023 13:53:46 Homeserve appointment booked for: Time Slot: 8-18 Date: 26/07/2023 DANIEL.PICKERING@BELFIELDFURNISHINGS.COM - BELFIELD - 17/07/2023 15:53:47
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Good Morning,

          The owners from H23 (SG042208H) are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing. Please can you go back to Swift on this one.

          submitted claim back into swift
          Show
          Claire Folland added a comment - Good Morning, The owners from H23 (SG042208H) are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing. Please can you go back to Swift on this one. submitted claim back into swift
          Claire Folland made changes -
          Attachment H23.PNG [ 363775 ]
          Claire Folland made changes -
          ID Number SBH014524 SBH014524 SBH014617
          Claire Folland made changes -
          Attachment Capture.PNG [ 363776 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          challenging claim with Bellfeld
          Show
          Heather Barbieri (Inactive) added a comment - challenging claim with Bellfeld
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: RESNT
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: RESNT
          Hide
          Permalink
          Claire Folland added a comment -
          Swift Supplier Referral Updated: SBH014617/1
          Swift Supplier Referral: SBH014617/1 has been updated by Belfield
          Chassis: 042208H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23
          Supplier Ref: 042208H
          Comments:
          Status: COMPL
          Show
          Claire Folland added a comment - Swift Supplier Referral Updated: SBH014617/1 Swift Supplier Referral: SBH014617/1 has been updated by Belfield Chassis: 042208H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim the sofas have been used once and have already gone “saggy” on every cushion, engineer attended but could not find a fault, owners from are unhappy that there was no fault found with their sofa cushions. As you can see they are very definitely sagging after just one use. I would say they all need replacing Durdle Door BH20 5PU plot H23 Supplier Ref: 042208H Comments: Status: COMPL
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Heather Barbieri [ heather ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		10m 18s 1 Heather Barbieri (Inactive) 05/Jul/23 10:07 AM
          Complete Complete Reopened Reopened
          		10d 18h 46m 1 Claire Folland 07/Aug/23 11:02 AM
          Reopened Reopened Submitted Submitted
          		4m 19s 1 Claire Folland 07/Aug/23 11:06 AM
          Submitted Submitted Acknowledged Acknowledged
          		5d 6h 57m 2 Heather Barbieri (Inactive) 11/Aug/23 2:54 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		141d 11h 7m 2 Claire Folland 09/Dec/23 10:04 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		17s 2 Claire Folland 09/Dec/23 10:04 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		7s 2 Claire Folland 09/Dec/23 10:04 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		9s 2 Claire Folland 09/Dec/23 10:04 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		9s 2 Claire Folland 09/Dec/23 10:05 PM
          Resolved Resolved Complete Complete
          		9s 2 Claire Folland 09/Dec/23 10:05 PM

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              Dates

              • Created:
                Updated:
                Resolved: