Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:80
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Hire_or_Retail:Retail
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Serial:037659h
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Model:bordeaux
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Year:2022
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Size:38x12
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ID Number:SBH014724
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Status Colour:
Complete
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Stock_Number:39538
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Times Scheduled:1
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Park_Company:Bigbury Bay Holiday Park
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Park_Postcode:TQ7 4HT
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Park_Phone:01548 810363
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Park_Code:BIGB01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TQ7 4HT | |
| Park_Phone | 01548 810363 | |
| Park_Code | BIGB01 | |
| Park_Key_Account | No | |
| Park_Address2 | Challaborough | |
| Park_City | Near Kingsbridge | |
| Park_Address | Bigbury Bay Holiday Park |
| Attachment | Capture.PNG [ 365569 ] |
| Attachment | noble.jpg [ 365575 ] |
| ID Number | SBH014724 |
| Attachment | Capture.PNG [ 365576 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from customer, submitted into swift
Show
Claire Folland
added a comment - received email from customer, submitted into swift
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Dear Claire,
The engineer from Direct Services changed the circuit board of our fridge/freezer on 5th October. We visited the caravan this weekend and I was disappointed to note that the freezer thermometer was showing between minus 24 and 26, whereas the handbook clearly states that the freezer will automatically adjust the operating temperature to minus 18.
Regrettably there seems to be a fundamental flaw with the freezer and I would appreciate if you would contact the manufacturers accordingly. Unfortunately the freezer has no control to manually adjust the temperature.
I look forward to hearing from you.
Regards,
Wendy Noble
updated the swift portal
The engineer from Direct Services changed the circuit board of our fridge/freezer on 5th October. We visited the caravan this weekend and I was disappointed to note that the freezer thermometer was showing between minus 24 and 26, whereas the handbook clearly states that the freezer will automatically adjust the operating temperature to minus 18.
Regrettably there seems to be a fundamental flaw with the freezer and I would appreciate if you would contact the manufacturers accordingly. Unfortunately the freezer has no control to manually adjust the temperature.
I look forward to hearing from you.
Regards,
Wendy Noble
updated the swift portal
Show
Claire Folland
added a comment - - edited Dear Claire,
The engineer from Direct Services changed the circuit board of our fridge/freezer on 5th October. We visited the caravan this weekend and I was disappointed to note that the freezer thermometer was showing between minus 24 and 26, whereas the handbook clearly states that the freezer will automatically adjust the operating temperature to minus 18.
Regrettably there seems to be a fundamental flaw with the freezer and I would appreciate if you would contact the manufacturers accordingly. Unfortunately the freezer has no control to manually adjust the temperature.
I look forward to hearing from you.
Regards,
Wendy Noble
updated the swift portal
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Parts have arrived at surf bay
Show
Eve Colton (Inactive)
added a comment - Parts have arrived at surf bay
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Eve Colton [ eve ] |
| Attachment | screenshot-1.png [ 367928 ] |
Simon attending 26/10/23.
Show
Ben Mason (Inactive)
added a comment - Simon attending 26/10/23.
Simon fitted and tested 27/10/23.
Show
Ben Mason (Inactive)
added a comment - Simon fitted and tested 27/10/23.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Eve Colton [ eve ] | Ellie W [ temp ] |
No Invoice - Swift Referred to Apelson Appliances
Show
Melanie Woolacott
added a comment - No Invoice - Swift Referred to Apelson Appliances
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 000000 |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Ben Mason [ ben ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | 80.1.jpg [ 376956 ] |
customer has emailed to advise she has re-opened her van and she is unable to plug the fridge freezer in, she thinks we have caught the lead under the appliance, she can not move it, issued worksheet
Show
Claire Folland
added a comment - customer has emailed to advise she has re-opened her van and she is unable to plug the fridge freezer in, she thinks we have caught the lead under the appliance, she can not move it, issued worksheet
| Attachment | Capture.JPG [ 376957 ] |
Removed, checked the cable and refitted 15/03/24
Show
Eve Colton (Inactive)
added a comment - Removed, checked the cable and refitted 15/03/24
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 25s | 1 | Claire Folland | 07/Sep/23 1:09 PM | |||||
|
1h 34m | 1 | Claire Folland | 07/Sep/23 2:43 PM | |||||
|
41d 21h 39m | 1 | Eve Colton (Inactive) | 19/Oct/23 12:23 PM | |||||
|
5s | 1 | Eve Colton (Inactive) | 19/Oct/23 12:23 PM | |||||
|
5m 49s | 1 | Eve Colton (Inactive) | 19/Oct/23 12:29 PM | |||||
|
8d 2h 10m | 1 | Ben Mason (Inactive) | 27/Oct/23 2:39 PM | |||||
|
3s | 1 | Ben Mason (Inactive) | 27/Oct/23 2:39 PM | |||||
|
55d 2h 9m | 1 | Melanie Woolacott | 21/Dec/23 3:48 PM | |||||
|
2s | 1 | Melanie Woolacott | 21/Dec/23 3:48 PM | |||||
|
4s | 1 | Melanie Woolacott | 21/Dec/23 3:48 PM | |||||
|
77d 19h 33m | 1 | Claire Folland | 08/Mar/24 11:22 AM | |||||
|
12d 3h 18m | 1 | Eve Colton (Inactive) | 20/Mar/24 2:40 PM |
