Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:30
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Hire_or_Retail:Retail
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Serial:027421H
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Model:Bordeaux
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Year:2018
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Size:38x12
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ID Number:SBH015032
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Status Colour:
Resolved
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Stock_Number:34565
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Times Scheduled:0
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Park_Company:Stowford Farm Meadows
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Park_Postcode:EX34 0PW
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Park_Contact:Gemma
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Park_Phone:01271882476
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Park_Email:gemma.parkin@ltparks.co.uk
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Park_Code:STOW01
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Park_Key_Account:No
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SLA Status:
Activity
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- Comments
- History
- Activity
- Transitions
- Stateoscope
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Claire Folland
added a comment -
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received email from customer, submitted into swift
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Claire Folland
added a comment - received email from customer, submitted into swift
swift have rejected
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Charleen Sibley
added a comment - swift have rejected
Hi Claire
This is the information that I have found on cupboard coating Thermofoil cabinets can last between 10-20 years, depending on how well they are taken care of over time this means that the problem with all our doors is a manufacture issue which needs swift to resolve. Please pass this to Swift for an answer
Cheers Kenneth Chandler
Sent from my iPad
emailed swift
This is the information that I have found on cupboard coating Thermofoil cabinets can last between 10-20 years, depending on how well they are taken care of over time this means that the problem with all our doors is a manufacture issue which needs swift to resolve. Please pass this to Swift for an answer
Cheers Kenneth Chandler
Sent from my iPad
emailed swift
Show
Claire Folland
added a comment - Hi Claire
This is the information that I have found on cupboard coating Thermofoil cabinets can last between 10-20 years, depending on how well they are taken care of over time this means that the problem with all our doors is a manufacture issue which needs swift to resolve. Please pass this to Swift for an answer
Cheers Kenneth Chandler
Sent from my iPad
emailed swift
Hi Claire,
Just to clarify our position on doors.
For 2018 models onwards the Swift warranty on the cupboard doors is 3 years from the date of purchase provided they are the original owner, before this the warranty was 1 year. This van was purchased on 03/07/2018 therefore they only had a 1 year warranty.
As goodwill, Swift is covering the replacement of the doors should they peel/delaminate within 5 years from the date of purchase for 2018 models onwards only. We will only provide the parts and will not cover the fitting/labour of these unless they fall within the 3 years of the warranty from the date of purchase.
On this occasion, we are unable to offer anything further for this particular chassis.
Many Thanks
Rachael
Just to clarify our position on doors.
For 2018 models onwards the Swift warranty on the cupboard doors is 3 years from the date of purchase provided they are the original owner, before this the warranty was 1 year. This van was purchased on 03/07/2018 therefore they only had a 1 year warranty.
As goodwill, Swift is covering the replacement of the doors should they peel/delaminate within 5 years from the date of purchase for 2018 models onwards only. We will only provide the parts and will not cover the fitting/labour of these unless they fall within the 3 years of the warranty from the date of purchase.
On this occasion, we are unable to offer anything further for this particular chassis.
Many Thanks
Rachael
Show
Claire Folland
added a comment - Hi Claire,
Just to clarify our position on doors.
For 2018 models onwards the Swift warranty on the cupboard doors is 3 years from the date of purchase provided they are the original owner, before this the warranty was 1 year. This van was purchased on 03/07/2018 therefore they only had a 1 year warranty.
As goodwill, Swift is covering the replacement of the doors should they peel/delaminate within 5 years from the date of purchase for 2018 models onwards only. We will only provide the parts and will not cover the fitting/labour of these unless they fall within the 3 years of the warranty from the date of purchase.
On this occasion, we are unable to offer anything further for this particular chassis.
Many Thanks
Rachael