Swift
  1. Swift
  2. SWIFT-33779

keeps locking and the customer has no hot water

          Details

          • Type: Boiler (2 Weeks) Boiler (2 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            Manufacturer Attending
          • Plot:
            LM56
          • Hire_or_Retail:
            Retail
          • Serial:
            040309H
          • Model:
            ARDENNES ES
          • Year:
            2022
          • Size:
            38x12
          • ID Number:
            SBH015526
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            39456
          • Times Scheduled:
            0
          • Park_Company:
             Home Farm Holiday Park T/A Suremime Ltd
          • Park_Postcode:
            TA9 4HD
          • Park_Contact:
            Mr & Mrs Atkinson
          • Park_Phone:
            01278788888
          • Park_Email:
            steve@homefarmholidaypark.co.uk
          • Park_Code:
            HOME01
          • Park_Key_Account:
            Yes
          • SLA Status:

            Description

            they have guests arriving next week so not sure if you would be able to put it through as urgent
            1. PDF File
              lm56.pdf
              191 kB
              Claire Folland
            1. Capture.JPG
              139 kB
            2. Capture.JPG
              144 kB

              Activity

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              Claire Folland added a comment -
              received email from park, waiting for fault code from boiler and service report
              Show
              Claire Folland added a comment - received email from park, waiting for fault code from boiler and service report
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              Claire Folland added a comment -
              Hi Claire,

              The error code is L2 Ignition Lockout, I have also attached the service certificate for you.

              Many thanks
              Sacha
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              Claire Folland added a comment - Hi Claire, The error code is L2 Ignition Lockout, I have also attached the service certificate for you. Many thanks Sacha
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              Claire Folland added a comment -
              Submitted into swift
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              Claire Folland added a comment - Submitted into swift
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              Claire Folland added a comment -
              Good afternoon, it looks like this boiler is overdue a service. Looking at the paperwork attached the boiler had a gas safety check done on 06/07/2023 but this has not been serviced. Could you please ask the customer to have the boiler serviced in full as this should clear the L2 fault. Kind Regards Tracy
              emailed park
              Show
              Claire Folland added a comment - Good afternoon, it looks like this boiler is overdue a service. Looking at the paperwork attached the boiler had a gas safety check done on 06/07/2023 but this has not been serviced. Could you please ask the customer to have the boiler serviced in full as this should clear the L2 fault. Kind Regards Tracy emailed park

                People

                • Assignee:
                  Claire Folland
                  Reporter:
                  Claire Folland
                  Participants:
                • Watchers:
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                  Dates

                  • Due:
                    Created:
                    Updated:
                    Resolved: