Details
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Type:
Boiler (2 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:LM56
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Hire_or_Retail:Retail
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Serial:040309H
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Model:ARDENNES ES
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Year:2022
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Size:38x12
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ID Number:SBH015526
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Status Colour:
Resolved
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Stock_Number:39456
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Times Scheduled:0
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Park_Company:Home Farm Holiday Park T/A Suremime Ltd
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Park_Postcode:TA9 4HD
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Park_Contact:Mr & Mrs Atkinson
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Park_Phone:01278788888
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Park_Email:steve@homefarmholidaypark.co.uk
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Park_Code:HOME01
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Park_Key_Account:Yes
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SLA Status:
Description
they have guests arriving next week so not sure if you would be able to put it through as urgent
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr & Mrs Atkinson | |
| Park_Postcode | TA9 4HD | |
| Park_Email | steve@homefarmholidaypark.co.uk | |
| Park_Phone | 01278788888 | |
| Park_Code | HOME01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Edithmead | |
| Park_City | Burnham on Sea | |
| Park_Address | Home Farm Holiday Park |
| Attachment | Capture.JPG [ 383965 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, waiting for fault code from boiler and service report
Show
Claire Folland
added a comment - received email from park, waiting for fault code from boiler and service report
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
Hi Claire,
The error code is L2 Ignition Lockout, I have also attached the service certificate for you.
Many thanks
Sacha
The error code is L2 Ignition Lockout, I have also attached the service certificate for you.
Many thanks
Sacha
Show
Claire Folland
added a comment - Hi Claire,
The error code is L2 Ignition Lockout, I have also attached the service certificate for you.
Many thanks
Sacha
| Attachment | lm56.pdf [ 383978 ] |
| ID Number | SBH015526 |
| Attachment | Capture.JPG [ 383981 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
Submitted into swift
Show
Claire Folland
added a comment - Submitted into swift
Good afternoon, it looks like this boiler is overdue a service. Looking at the paperwork attached the boiler had a gas safety check done on 06/07/2023 but this has not been serviced. Could you please ask the customer to have the boiler serviced in full as this should clear the L2 fault. Kind Regards Tracy
emailed park
emailed park
Show
Claire Folland
added a comment - Good afternoon, it looks like this boiler is overdue a service. Looking at the paperwork attached the boiler had a gas safety check done on 06/07/2023 but this has not been serviced. Could you please ask the customer to have the boiler serviced in full as this should clear the L2 fault. Kind Regards Tracy
emailed park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
48s | 1 | Claire Folland | 17/Jun/24 10:39 AM | |||||
|
1h 59m | 1 | Claire Folland | 17/Jun/24 12:39 PM | |||||
|
2h 34m | 1 | Claire Folland | 17/Jun/24 3:14 PM | |||||
|
2s | 1 | Claire Folland | 17/Jun/24 3:14 PM | |||||
|
430d 1h 4m | 1 | Claire Folland | 21/Aug/25 4:18 PM |
