Swift
  1. Swift
  2. SWIFT-34124

customer has noticed paint is bubbling on exterior panels

    Details

    • Type: Exterior Panels (8 Weeks) Exterior Panels (8 Weeks)
    • Status: Worksheet Issued
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      J2
    • Hire_or_Retail:
      Retail
    • Serial:
      028582H
    • Model:
      burgundy
    • Year:
      2018
    • Size:
      35X12
    • ID Number:
      SBH015684
    • Status Colour:
      Worksheet Issued Worksheet Issued
    • Stock_Number:
      34718
    • Times Scheduled:
      0
    • Park_Company:
       Treyarnon Bay Caravan Park Ltd
    • Park_Postcode:
      PL28 8JP
    • Park_Phone:
      01841 520681 // 01841 520653
    • Park_Email:
      admin@treyarnonbayholidays.co.uk
    • Park_Code:
      TREY01
    • Park_Key_Account:
      Yes
    • SLA Status:
    1. Capture.PNG
      153 kB
    2. Capture.PNG
      693 kB
    3. J2.1.PNG
      1.46 MB
    4. J2.PNG
      1.53 MB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode PL28 8JP
      Park_Email admin@treyarnonbayholidays.co.uk
      Park_Phone  01841 520681 // 01841 520653
      Park_Code TREY01
      Park_Key_Account Yes
      Park_Address2 St Merryn
      Park_City Padstow
      Park_Address JB Old Ltd, t/a Treyarnon Bay Caravan Park
      Claire Folland made changes -
      Attachment Capture.PNG [ 387840 ]
      Claire Folland made changes -
      Attachment J2.1.PNG [ 387841 ]
      Attachment J2.PNG [ 387842 ]
      Claire Folland made changes -
      ID Number SBH015684
      Claire Folland made changes -
      Attachment Capture.PNG [ 387843 ]
      Hide
      Claire Folland added a comment -
      Received email from customer, submitted into swift
      Show
      Claire Folland added a comment - Received email from customer, submitted into swift
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Hide
      Claire Folland added a comment -
      Sarah (Holiday Homes)
      21 Aug 2024, 08:45 BST
      Thank you for your claim regarding the pitting panels on this van, we have identified this with the supplier and are currently working with them to determine the root cause of the panels pitting, unfortunately, we are unable to carry out any work on these panels until the end of the season, with this in mind we will be putting the assessment on hold until nearer the time we can undertake the work in case any further panels go in the meantime.
       
      Rest assured this issue is purely cosmetic and will not cause any detrimental effect to any of the structures of the van.
       
      We will be in touch at a later date to arrange an assessment.
       
      Thanks,
      Show
      Claire Folland added a comment - Sarah (Holiday Homes) 21 Aug 2024, 08:45 BST Thank you for your claim regarding the pitting panels on this van, we have identified this with the supplier and are currently working with them to determine the root cause of the panels pitting, unfortunately, we are unable to carry out any work on these panels until the end of the season, with this in mind we will be putting the assessment on hold until nearer the time we can undertake the work in case any further panels go in the meantime.   Rest assured this issue is purely cosmetic and will not cause any detrimental effect to any of the structures of the van.   We will be in touch at a later date to arrange an assessment.   Thanks,
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Hide
      Claire Folland added a comment -
      swift attending, no date given to us for any panel jobs at the moment
      Show
      Claire Folland added a comment - swift attending, no date given to us for any panel jobs at the moment
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      8m 45s 1 Claire Folland 20/Aug/24 8:37 PM
      Submitted Submitted Acknowledged Acknowledged
      1d 12m 1 Claire Folland 21/Aug/24 8:50 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      273d 13h 55m 1 22/May/25 10:46 AM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
        • Watchers:
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          Dates

          • Due:
            Created:
            Updated: