Details
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Type:
Boiler (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:PR25
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Hire_or_Retail:Retail
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Serial:043280H
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Model:moselle lodge
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Year:2023
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Size:42x14
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ID Number:SBH016015
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Status Colour:
Worksheet Issued
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Stock_Number:40840
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Times Scheduled:0
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Park_Company:Edithmead Caravan Park
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Park_Postcode:TA9 4HE
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Park_Contact:Mr J Bareham
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Park_Phone:01278783475 // Martin Rowe: 07860 581030
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Park_Email:caroline@westcountryparks.co.uk
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Park_Code:EDIT02
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Park_Key_Account:No
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SLA Status:
Description
Hi Guys
The owner of the above static has popped into the office today to report his boiler is making on off squealing noises.
After speaking to my Gas engineer he said Morcco boilers have a regular problem with either the gas valve or gas burner so one or both of these need replacing.
Both the gas engineer and the owner have said we need to report this through to the manufacturer (ie Swift).
Can you please contact swift about this and book it in, or give my gas engineer (Olympic Plumbing and heating) permission to complete the works and bill either yourselves or Swift.
Many thanks
The owner of the above static has popped into the office today to report his boiler is making on off squealing noises.
After speaking to my Gas engineer he said Morcco boilers have a regular problem with either the gas valve or gas burner so one or both of these need replacing.
Both the gas engineer and the owner have said we need to report this through to the manufacturer (ie Swift).
Can you please contact swift about this and book it in, or give my gas engineer (Olympic Plumbing and heating) permission to complete the works and bill either yourselves or Swift.
Many thanks
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr J Bareham | |
| Park_Postcode | TA9 4HE | |
| Park_Email | caroline@westcountryparks.co.uk | |
| Park_Phone | 01278783475 // Martin Rowe: 07860 581030 | |
| Park_Code | EDIT02 | |
| Park_Key_Account | No | |
| Park_Address2 | Edithmead, Near Highbridge | |
| Park_City | Burnham on Sea | |
| Park_Address | Edithmead Leisure |
| Attachment | Capture.JPG [ 394401 ] |
| ID Number | SBH016015 |
| Attachment | Capture.JPG [ 394402 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into swift
Show
Claire Folland
added a comment - received email from park, submitted into swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Morco have asked for a recording of the noise, emailed Martin asking if he can send one over to me
Show
Claire Folland
added a comment - Morco have asked for a recording of the noise, emailed Martin asking if he can send one over to me
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
emailed video to Morco
Show
Claire Folland
added a comment - emailed video to Morco
Hello, the parts have been delivered to the site for their engineer to fit so I will close this referral. Kind Regards Tracy
SALES@MORCOPRODUCTS.CO.UK - MORCO - 31/01/2025 13:30:51
SALES@MORCOPRODUCTS.CO.UK - MORCO - 31/01/2025 13:30:51
Show
Claire Folland
added a comment - Hello, the parts have been delivered to the site for their engineer to fit so I will close this referral. Kind Regards Tracy
SALES@MORCOPRODUCTS.CO.UK - MORCO - 31/01/2025 13:30:51
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 34s | 1 | Claire Folland | 13/Jan/25 12:39 PM | |||||
|
23h 59m | 1 | Claire Folland | 14/Jan/25 12:38 PM | |||||
|
14d 21h 14m | 1 | Claire Folland | 29/Jan/25 9:53 AM | |||||
|
5d 1h 31m | 1 | Claire Folland | 03/Feb/25 11:24 AM | |||||
|
111d 6h 5m | 1 | 25/May/25 6:29 PM |
