Swift
  1. Swift
  2. SWIFT-35383

park have concerns about oven

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Open
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          D17
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          045929H
        • Model:
          ardenne
        • Year:
          2025
        • Size:
          36x12
        • Status Colour:
          Open Open
        • Stock_Number:
          42082
        • Times Scheduled:
          0
        • Park_Company:
           Woolacombe Bay Holiday Village
        • Park_Postcode:
          EX34 7AH
        • Park_Phone:
          01271870221
        • Park_Code:
          WOOL03
        • Park_Key_Account:
          Yes
        • SLA: Open Jobs Time to:
        • SLA Status:

          Description

          Please see attached video from our maintenance team had to copy link as too large to send as attachment , he has informed me that the oven keeps cutting out and his words the safety features are doing as it should (although he has not witnessed it cutting out this is many reports from guests).

          But his concerns are about the oven when it is on (you have come out to ovens doing the same) we had been informed all the oven were checked and all were sorted.

          our same maintenance team raised concerns that the male that came to park openly said he doesn't know what's wrong but it's not right and he is just going mess with it and hopefully sort it.

          As you can imagine most if not all our units are full from Friday 23rd May for the bank holiday weekend, so need someone out before then to sort please.

            Activity

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            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Postcode EX34 7AH
            Park_Phone 01271870221
            Park_Code WOOL03
            Park_Key_Account Yes
            Park_Address2 Sandy Lane
            Park_City Woolacombe
            Park_Address Woolacombe Bay Holiday Village
            Claire Folland made changes -
            Attachment Screenshot 2025-05-20 205048.png [ 403006 ]
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            Claire Folland added a comment -
            received email from park, spoke to Steve, he will look at the email when he stops and will call me back
            Steve has now read the email and spoke to the gas man at the park, he is really concerned about the ovens, arranged for Steve to go down tomorrow, also sent parks email to Helen at swift
            Show
            Claire Folland added a comment - received email from park, spoke to Steve, he will look at the email when he stops and will call me back Steve has now read the email and spoke to the gas man at the park, he is really concerned about the ovens, arranged for Steve to go down tomorrow, also sent parks email to Helen at swift
            Hide
            Permalink
            Claire Folland added a comment -
            Hi Claire,

            I have forwarded this to Bonus for their urgent attention, will keep you updated.

            Thanks,
            Helen


            Helen Crofts
            Holiday Home Aftersales Manager
            Show
            Claire Folland added a comment - Hi Claire, I have forwarded this to Bonus for their urgent attention, will keep you updated. Thanks, Helen Helen Crofts Holiday Home Aftersales Manager
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            Claire Folland added a comment -
            Hi Claire,

            Brad @ Woolacombe has supplied Bonus with the oven info they required and Bonus are going to arrange for an engineer to attend.

            Thanks,
            Helen


            Helen Crofts
            Holiday Home Aftersales Manager
            updated claire at the park
            Show
            Claire Folland added a comment - Hi Claire, Brad @ Woolacombe has supplied Bonus with the oven info they required and Bonus are going to arrange for an engineer to attend. Thanks, Helen Helen Crofts Holiday Home Aftersales Manager updated claire at the park
            Claire Folland made changes -
            Attachment Screenshot 2025-05-20 205602.png [ 403008 ]
            Claire Folland made changes -
            Attachment Screenshot 2025-05-20 205719.png [ 403009 ]

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated: