Swift
  1. Swift
  2. SWIFT-35666

swift engineer advised the customers that the curtains were not fitted or hung properly resulting in the curtain de- threading and dragging on the carpet

        Details

        • Type: Curtains (8 Weeks) Curtains (8 Weeks)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          68
        • Hire_or_Retail:
          Retail
        • Serial:
          042950h
        • Model:
          torronto
        • Year:
          2024
        • Size:
          43x20
        • ID Number:
          SBH016462 SBH016590
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          41597
        • Times Scheduled:
          0
        • Park_Company:
           Llanrhidian Holiday Park
        • Park_Postcode:
          SA3 1EU
        • Park_Phone:
          01792 966998
        • Park_Email:
          Linda MacNamara | Llanrhidian Holiday Park
        • Park_Code:
          LLAN01
        • Park_Key_Account:
          No
        • SLA Status:

          Description

          In terms of the carpets and the curtain poles, as I mentioned in a previous email, this lodge came to us from a Surfbay showground where it would have been sited for viewings. As a result, the lodge arrived here with its carpets already having been cut and the curtain poles having already been hung, so these issues would have been the result of the first siting on the Surfbay showground.
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          4. Screenshot 2025-07-15 122529.png
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          5. Screenshot 2025-09-11 161049.png
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            Activity

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            Claire Folland added a comment -
            spoke to Sarah about this one as swift set this unit up for our show, she has advised to submit a claim and she will have a look as they are already going to replace the carpets
            Show
            Claire Folland added a comment - spoke to Sarah about this one as swift set this unit up for our show, she has advised to submit a claim and she will have a look as they are already going to replace the carpets
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            Claire Folland added a comment -
            checked the swift portal, they referred this over to Belfield who rejected the claim, i have had to resubmit as Helen agreed to cover this
            Show
            Claire Folland added a comment - checked the swift portal, they referred this over to Belfield who rejected the claim, i have had to resubmit as Helen agreed to cover this
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            Claire Folland added a comment -
            for some reason the claim has been changed to dealer instead of swift, i do not want these coming to us, emailed Rachael
            Show
            Claire Folland added a comment - for some reason the claim has been changed to dealer instead of swift, i do not want these coming to us, emailed Rachael
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            Claire Folland added a comment -
             
            Rachael (Holiday Homes)
            16 Sept 2025, 15:14 BST
            Hi Claire,
             
            This is coming direct to park.
             
            Thanks
             
            Rachael
            Show
            Claire Folland added a comment -   Rachael (Holiday Homes) 16 Sept 2025, 15:14 BST Hi Claire,   This is coming direct to park.   Thanks   Rachael

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated: