Swift
  1. Swift
  2. SWIFT-35666

swift engineer advised the customers that the curtains were not fitted or hung properly resulting in the curtain de- threading and dragging on the carpet

    Details

    • Type: Curtains (8 Weeks) Curtains (8 Weeks)
    • Status: Parts ordered
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      68
    • Hire_or_Retail:
      Retail
    • Serial:
      042950h
    • Model:
      torronto
    • Year:
      2024
    • Size:
      43x20
    • ID Number:
      SBH016462 SBH016590
    • Status Colour:
      Parts ordered Parts ordered
    • Stock_Number:
      41597
    • Times Scheduled:
      0
    • Park_Company:
       Llanrhidian Holiday Park
    • Park_Postcode:
      SA3 1EU
    • Park_Phone:
      01792 966998
    • Park_Email:
      Linda MacNamara | Llanrhidian Holiday Park
    • Park_Code:
      LLAN01
    • Park_Key_Account:
      No
    • SLA Status:

      Description

      In terms of the carpets and the curtain poles, as I mentioned in a previous email, this lodge came to us from a Surfbay showground where it would have been sited for viewings. As a result, the lodge arrived here with its carpets already having been cut and the curtain poles having already been hung, so these issues would have been the result of the first siting on the Surfbay showground.
      1. 41597 curtains.png
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      2. screenshot-1.png
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      3. Screenshot 2025-07-15 121030.png
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      4. Screenshot 2025-07-15 122529.png
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      5. Screenshot 2025-09-11 161049.png
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        Activity

        Claire Folland created issue -
        Claire Folland made changes -
        Field Original Value New Value
        Summary CLONE - customer has reported to swift engineer that the lodge floor was creaking when walked on swift engineer advised the customers that the curtains were not fitted or hung properly resulting in the curtain de- threading and dragging on the carpet
        Issue Type Floor (8 Weeks) [ 24 ] Curtains (8 Weeks) [ 27 ]
        Description In terms of the creaking floor, the engineer stated to the owners that the floor creaking could be a sign that something is wrong underneath the lodge. He informed them that the underneath of the lodge should/needs to be checked In terms of the carpets and the curtain poles, as I mentioned in a previous email, this lodge came to us from a Surfbay showground where it would have been sited for viewings. As a result, the lodge arrived here with its carpets already having been cut and the curtain poles having already been hung, so these issues would have been the result of the first siting on the Surfbay showground.
        Claire Folland made changes -
        Attachment 41597 curtains.png [ 405916 ]
        Claire Folland made changes -
        ID Number SBH016462
        Claire Folland made changes -
        Attachment Screenshot 2025-07-15 122529.png [ 405917 ]
        Hide
        Claire Folland added a comment -
        spoke to Sarah about this one as swift set this unit up for our show, she has advised to submit a claim and she will have a look as they are already going to replace the carpets
        Show
        Claire Folland added a comment - spoke to Sarah about this one as swift set this unit up for our show, she has advised to submit a claim and she will have a look as they are already going to replace the carpets
        Claire Folland made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        James Eginton made changes -
        Attachment screenshot-1.png [ 407044 ]
        Claire Folland made changes -
        ID Number SBH016462 SBH016462 SBH016590
        Claire Folland made changes -
        Attachment Screenshot 2025-09-11 161049.png [ 407890 ]
        Hide
        Claire Folland added a comment -
        checked the swift portal, they referred this over to Belfield who rejected the claim, i have had to resubmit as Helen agreed to cover this
        Show
        Claire Folland added a comment - checked the swift portal, they referred this over to Belfield who rejected the claim, i have had to resubmit as Helen agreed to cover this
        Claire Folland made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Claire Folland made changes -
        Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
        Hide
        Claire Folland added a comment -
        for some reason the claim has been changed to dealer instead of swift, i do not want these coming to us, emailed Rachael
        Show
        Claire Folland added a comment - for some reason the claim has been changed to dealer instead of swift, i do not want these coming to us, emailed Rachael
        Hide
        Claire Folland added a comment -
         
        Rachael (Holiday Homes)
        16 Sept 2025, 15:14 BST
        Hi Claire,
         
        This is coming direct to park.
         
        Thanks
         
        Rachael
        Show
        Claire Folland added a comment -   Rachael (Holiday Homes) 16 Sept 2025, 15:14 BST Hi Claire,   This is coming direct to park.   Thanks   Rachael
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Submitted Submitted
        9m 58s 1 Claire Folland 15/Jul/25 12:26 PM
        Submitted Submitted Acknowledged Acknowledged
        63d 1h 2m 1 Claire Folland 16/Sep/25 1:29 PM
        Acknowledged Acknowledged Parts ordered Parts ordered
        2s 1 Claire Folland 16/Sep/25 1:29 PM

          People

          • Assignee:
            Claire Folland
            Reporter:
            Claire Folland
            Participants:
          • Watchers:
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            Dates

            • Due:
              Created:
              Updated: