Details
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Type:
Upholstery (8 weeks)
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Status: Parts ordered
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:SA018
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Hire_or_Retail:Retail
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Serial:043394h
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Model:moselle
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Year:2024
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Size:38x12
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ID Number:SBH016610
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Status Colour:
Parts ordered
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Stock_Number:40827
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Times Scheduled:0
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Park_Company:Waxham Sands Holiday Park
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Park_Postcode:NR29 4EJ
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Park_Code:WAXH01
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Park_Key_Account:No
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SLA Status:
Description
If we turn it around it fits correctly. The smaller cushion is supplied in the picture on your brochure.
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 48s | 1 | Claire Folland | 23/Sep/25 12:51 PM | |||||
|
113d 59m | 1 | James Eginton | 14/Jan/26 12:51 PM | |||||
|
6s | 1 | James Eginton | 14/Jan/26 12:51 PM |
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James Eginton
added a comment -
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This has arrived at Winkleigh, even though on the claim it was clear to be delivered direct to park. Have let rachael know as cannot raise a return.
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James Eginton
added a comment - This has arrived at Winkleigh, even though on the claim it was clear to be delivered direct to park. Have let rachael know as cannot raise a return.
| Attachment | screenshot-4.png [ 411716 ] |
ETA to park end of Feb/start of March.
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James Eginton
added a comment - ETA to park end of Feb/start of March.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Claire Folland [ claire ] | James Eginton [ james ] |
Claim accepted by Swift, part is now on order.
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James Eginton
added a comment - Claim accepted by Swift, part is now on order.
| Attachment | screenshot-3.png [ 411679 ] |
| Attachment | screenshot-2.png [ 411566 ] |
Have added the part to the claim, awaiting acceptance from Swift.
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James Eginton
added a comment - Have added the part to the claim, awaiting acceptance from Swift.
This was rejected by the supplier in September as an 'installation issue', have submitted through as a normal enquiry to Swift.
Show
James Eginton
added a comment - This was rejected by the supplier in September as an 'installation issue', have submitted through as a normal enquiry to Swift.
| Attachment | screenshot-1.png [ 411563 ] |
received email from park, this customer has written to swift who advised him to go to the dealer, this customer took over in 2024, not sure if it will go through, submitted claim
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Claire Folland
added a comment - received email from park, this customer has written to swift who advised him to go to the dealer, this customer took over in 2024, not sure if it will go through, submitted claim
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Screenshot 2025-09-23 125135.png [ 408164 ] |
| ID Number | SBH016610 |
| Attachment | 40827.1.png [ 408162 ] | |
| Attachment | 40827.png [ 408163 ] |
| Attachment | Screenshot 2025-09-23 123910.png [ 408161 ] |
| Attachment | Screenshot 2025-09-23 123752.png [ 408160 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | NR29 4EJ | |
| Park_Code | WAXH01 | |
| Park_Key_Account | No | |
| Park_Address2 | Warren Farm | |
| Park_City | Great Yarmouth | |
| Park_Address | Waxham Sands Holiday Park |