Swift
  1. Swift
  2. SWIFT-35922

We noticed that one of the cushions in the dining area is an incorrect size (see pictures attached). It hangs over the end and falls off

        Details

        • Type: Upholstery (8 weeks) Upholstery (8 weeks)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          SA018
        • Hire_or_Retail:
          Retail
        • Serial:
          043394h
        • Model:
          moselle
        • Year:
          2024
        • Size:
          38x12
        • ID Number:
          SBH016610
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          40827
        • Times Scheduled:
          0
        • Park_Company:
           Waxham Sands Holiday Park
        • Park_Postcode:
          NR29 4EJ
        • Park_Code:
          WAXH01
        • Park_Key_Account:
          No
        • SLA Status:

          Description

           If we turn it around it fits correctly. The smaller cushion is supplied in the picture on your brochure.
          1. screenshot-4.png
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          2. screenshot-3.png
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          3. Screenshot 2025-09-23 125135.png
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          4. Screenshot 2025-09-23 123910.png
            176 kB
          5. Screenshot 2025-09-23 123752.png
            66 kB
          6. screenshot-2.png
            70 kB
          7. screenshot-1.png
            97 kB
          8. 40827.png
            1.47 MB
          9. 40827.1.png
            1.43 MB

            Activity

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            James Eginton added a comment -
            This has arrived at Winkleigh, even though on the claim it was clear to be delivered direct to park. Have let rachael know as cannot raise a return.
            Show
            James Eginton added a comment - This has arrived at Winkleigh, even though on the claim it was clear to be delivered direct to park. Have let rachael know as cannot raise a return.
            Hide
            Permalink
            James Eginton added a comment -
            ETA to park end of Feb/start of March.
            Show
            James Eginton added a comment - ETA to park end of Feb/start of March.
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            Permalink
            James Eginton added a comment -
            Claim accepted by Swift, part is now on order.
            Show
            James Eginton added a comment - Claim accepted by Swift, part is now on order.
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            James Eginton added a comment -
            Have added the part to the claim, awaiting acceptance from Swift.
            Show
            James Eginton added a comment - Have added the part to the claim, awaiting acceptance from Swift.
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            James Eginton added a comment -
            This was rejected by the supplier in September as an 'installation issue', have submitted through as a normal enquiry to Swift.
            Show
            James Eginton added a comment - This was rejected by the supplier in September as an 'installation issue', have submitted through as a normal enquiry to Swift.
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            Claire Folland added a comment -
            received email from park, this customer has written to swift who advised him to go to the dealer, this customer took over in 2024, not sure if it will go through, submitted claim
            Show
            Claire Folland added a comment - received email from park, this customer has written to swift who advised him to go to the dealer, this customer took over in 2024, not sure if it will go through, submitted claim

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                Dates

                • Due:
                  Created:
                  Updated: