Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:79
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Hire_or_Retail:Retail
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Serial:043087H
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Model:Moselle lodge
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Year:2025
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Size:40x13
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ID Number:SBH016619 SBH016647
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Status Colour:
Complete
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Stock_Number:40835
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Times Scheduled:1
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Park_Company:Merrybee Caravan Park
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Park_Postcode:TA8 2RD
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Park_Contact:Mr Trevor Hicks
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Park_Phone:01278 751263
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Park_Code:MERR01
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Park_Key_Account:No
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19m 10s | 1 | Claire Folland | 01/Oct/25 10:23 AM | |||||
|
2d 1h 12m | 1 | James Eginton | 03/Oct/25 11:35 AM | |||||
|
33d 19h 12m | 1 | 06/Nov/25 5:47 AM | ||||||
|
5h 42m | 1 | Claire Folland | 06/Nov/25 11:30 AM | |||||
|
4s | 1 | Claire Folland | 06/Nov/25 11:30 AM | |||||
|
8s | 1 | Claire Folland | 06/Nov/25 11:30 AM | |||||
|
8s | 1 | Claire Folland | 06/Nov/25 11:30 AM | |||||
|
9s | 1 | Claire Folland | 06/Nov/25 11:30 AM |
Hide
Duncan Thomson
added a comment -
Permalink
reissued worksheet to arrange collection of our spare fridge/freezer
Show
Duncan Thomson
added a comment - reissued worksheet to arrange collection of our spare fridge/freezer
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
This fault has been marked as COMPL by the supplier.
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 06/11/2025 10:40:09
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 06/11/2025 10:40:09
Show
Claire Folland
added a comment - This fault has been marked as COMPL by the supplier.
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 06/11/2025 10:40:09
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Hello, please can you confirm the delivery address to send the replacement to and we exchange the appliance
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 24/10/2025 10:31:32
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 24/10/2025 10:31:32
Show
Claire Folland
added a comment - Hello, please can you confirm the delivery address to send the replacement to and we exchange the appliance
N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 24/10/2025 10:31:32
| Attachment | Screenshot 2025-10-21 112357.png [ 409090 ] |
| ID Number | SBH016619 | SBH016619 SBH016647 |
Hi,
Sorry to say that an engineer has visited this one and changed a control panel, but it has not resolved the issue
Fridge still showing 11degrees. Can we escalate again please
Kind Regards
Ryan Kirk
Area Sales Manager
Somerset & Dorset
07831 719540
spoke to Rachael, she advised to put a new claim in as the suppliers do not always see the comments on the portal, submitted claim
Sorry to say that an engineer has visited this one and changed a control panel, but it has not resolved the issue
Fridge still showing 11degrees. Can we escalate again please
Kind Regards
Ryan Kirk
Area Sales Manager
Somerset & Dorset
07831 719540
spoke to Rachael, she advised to put a new claim in as the suppliers do not always see the comments on the portal, submitted claim
Show
Claire Folland
added a comment - Hi,
Sorry to say that an engineer has visited this one and changed a control panel, but it has not resolved the issue
Fridge still showing 11degrees. Can we escalate again please
Kind Regards
Ryan Kirk
Area Sales Manager
Somerset & Dorset
07831 719540
spoke to Rachael, she advised to put a new claim in as the suppliers do not always see the comments on the portal, submitted claim
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Spoke to Ryan to get the customer's contact number, to arrange the engineer visit.
Ryan is loaning the customer a fridge in the meantime.
Ryan is loaning the customer a fridge in the meantime.
Show
James Eginton
added a comment - Spoke to Ryan to get the customer's contact number, to arrange the engineer visit.
Ryan is loaning the customer a fridge in the meantime.
| Attachment | screenshot-1.png [ 408459 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
received email from Ryan, submitted into swift
Show
Claire Folland
added a comment - received email from Ryan, submitted into swift
| Attachment | Screenshot 2025-10-01 102202.png [ 408323 ] |
| ID Number | SBH016619 |
| Attachment | 40835.4.png [ 408316 ] |
| Attachment | 40835.png [ 408317 ] |
| Attachment | 40835.2.png [ 408314 ] |
| Attachment | 40835.1.png [ 408313 ] |
| Attachment | 40835.1.png [ 408313 ] | |
| Attachment | 40835.2.png [ 408314 ] | |
| Attachment | 40835.3.png [ 408315 ] | |
| Attachment | 40835.4.png [ 408316 ] | |
| Attachment | 40835.png [ 408317 ] |
| Serial | 032656h | 043087H |
| Year | 2020 | 2025 |
| Size | 28x12 | 40x13 |
| Model | Ardenne | Moselle lodge |
| Stock_Number | 36773 | 40835 |
| Attachment | Screenshot 2025-10-01 100404.png [ 408312 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr Trevor Hicks | |
| Park_Postcode | TA8 2RD | |
| Park_Phone | 01278 751263 | |
| Park_Code | MERR01 | |
| Park_Key_Account | No | |
| Park_Address2 | South Road | |
| Park_City | Brean | |
| Park_Address | Merrybee Caravan Park |