Swift
  1. Swift
  2. SWIFT-36066

The main side door is like a banana with gaps at the top and bottom of the door and you can clearly see by eye the main door panel bowing

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          E43
        • Hire_or_Retail:
          Retail
        • Serial:
          040789H
        • Model:
          Moselle lodge
        • Year:
          2022
        • Size:
          40x13
        • ID Number:
          SBH016695
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40402
        • Times Scheduled:
          1
        • Park_Company:
           Edithmead Caravan Park
        • Park_Postcode:
          TA9 4HE
        • Park_Contact:
          Mr J Bareham
        • Park_Phone:
          01278783475 // Martin Rowe: 07860 581030
        • Park_Email:
          caroline@westcountryparks.co.uk
        • Park_Code:
          EDIT02
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Screenshot 2025-11-17 143032.png
          191 kB
        2. 40402.1.png
          377 kB
        3. 40402.2.png
          439 kB
        4. 40402.png
          546 kB
        5. Screenshot 2025-11-20 094140.png
          168 kB

          Activity

          Ascending order - Click to sort in descending order
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          Claire Folland added a comment -
          Received email from park, submitted into swift
          Show
          Claire Folland added a comment - Received email from park, submitted into swift
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          Claire Folland added a comment -
          Martin has phoned asking for an update, this door is now getting really bad and requires a replacement, he really needs someone out before Christmas, emailed Rachael for an update
          Show
          Claire Folland added a comment - Martin has phoned asking for an update, this door is now getting really bad and requires a replacement, he really needs someone out before Christmas, emailed Rachael for an update
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          Claire Folland added a comment -
          Hi Claire.
           
          Etherington's has advised (This was attended to last week, the glass was replaced on one claim, the door was inspected by the engineers, and we will order a full glass panel to rectify this issue which we have done for other vans on the Moselle lodge)
           
          Please note this will not be attended to before Christmas, The Supplier will look at dates for the new year and update you once they have penciled dates in.
           
          Kind Regards
          Rachael
          updated Martin
          Show
          Claire Folland added a comment - Hi Claire.   Etherington's has advised (This was attended to last week, the glass was replaced on one claim, the door was inspected by the engineers, and we will order a full glass panel to rectify this issue which we have done for other vans on the Moselle lodge)   Please note this will not be attended to before Christmas, The Supplier will look at dates for the new year and update you once they have penciled dates in.   Kind Regards Rachael updated Martin
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          Claire Folland added a comment -
          Hi Claire
          Many thanks for the update , but can you please request a whole new door, we believe the door is to far gone to just have the panel replaced, and we have had to fit temporary handles on the inside of the door so the door can be closed. Even when this can be shut the owner is reporting water coming in from the top, so this is urgent.

          Many thanks

          Martin

          passed Martins comments over to the supplier
          Show
          Claire Folland added a comment - Hi Claire Many thanks for the update , but can you please request a whole new door, we believe the door is to far gone to just have the panel replaced, and we have had to fit temporary handles on the inside of the door so the door can be closed. Even when this can be shut the owner is reporting water coming in from the top, so this is urgent. Many thanks Martin passed Martins comments over to the supplier
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          James Eginton added a comment -
          Have chased the supplier on the swift portal.
          Show
          James Eginton added a comment - Have chased the supplier on the swift portal.
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          Claire Folland added a comment -
          This fault has been marked as COMPL by the supplier.
          EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 26/01/2026 13:09:03
          Show
          Claire Folland added a comment - This fault has been marked as COMPL by the supplier. EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 26/01/2026 13:09:03

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: