Swift
  1. Swift
  2. SWIFT-36083

customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static

    Details

    • Type: Floor (8 Weeks) Floor (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      Paddocks no 20
    • Hire_or_Retail:
      Retail
    • Serial:
      047146h
    • Model:
      margaux
    • Year:
      2025
    • Size:
      38x12
    • ID Number:
      SBH016706
    • Status Colour:
      Complete Complete
    • Stock_Number:
      42504
    • Times Scheduled:
      1
    • Park_Company:
       Northam Farm
    • Park_Postcode:
      TA8 2SE
    • Park_Contact:
      Phil Scott 07770747185
    • Park_Phone:
      01278 751244
    • Park_Email:
      Hannah [Sales@NorthamFarm.Co.UK]
    • Park_Code:
      NORT05
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      Good morning Claire,

      Apologies, it's this one again 😬

      Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
      He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

      I have attached the photos that he's provided to us.

      Could you please arrange for an engineer to attend and investigate.

      Many thanks,

      Lisa Paul
      Northam Farm Caravan Sales Ltd

      1. Screenshot 2025-12-05 110738.png
        60 kB
      2. Screenshot 2025-11-25 113013.png
        167 kB
      3. Screenshot 2025-11-25 104644.png
        97 kB
      4. 42504 shower.jpg
        75 kB
      5. 42504 lino.1.jpg
        172 kB

        Activity

        09/Apr/26 2:22 PM
        Resolved
        Status Change
        Complete
        3 seconds
        09/Apr/26 2:22 PM
        Awaiting Payment
        Status Change
        Resolved
        3 seconds
        09/Apr/26 2:22 PM
        Issue Invoice
        Status Change
        Awaiting Payment
        2 months and 2 weeks and 23 hours and 40 minutes and 23 seconds
        25/Jan/26 2:42 PM
        Engineer Scheduled
        Status Change
        Issue Invoice
        2 seconds
        25/Jan/26 2:42 PM
        Worksheet Issued
        Status Change
        Engineer Scheduled
        1 month and 2 weeks and 6 days and 3 hours and 35 minutes and 49 seconds
        05/Dec/25 11:06 AM
        Acknowledged
        Status Change
        Worksheet Issued
        1 second
        05/Dec/25 11:06 AM
        Submitted
        Status Change
        Acknowledged
        1 week and 2 days and 22 hours and 36 minutes and 22 seconds
        Transition Owner Before Transition Transition After Transition Response Time
        25/Nov/25 12:30 PM
        Status Change
        Submitted
        1 hour and 43 minutes and 35 seconds

          People

          • Watchers:
            0 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved: