Swift
  1. Swift
  2. SWIFT-36083

customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static

    Details

    • Type: Floor (8 Weeks) Floor (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      Paddocks no 20
    • Hire_or_Retail:
      Retail
    • Serial:
      047146h
    • Model:
      margaux
    • Year:
      2025
    • Size:
      38x12
    • ID Number:
      SBH016706
    • Status Colour:
      Complete Complete
    • Stock_Number:
      42504
    • Times Scheduled:
      1
    • Park_Company:
       Northam Farm
    • Park_Postcode:
      TA8 2SE
    • Park_Contact:
      Phil Scott 07770747185
    • Park_Phone:
      01278 751244
    • Park_Email:
      Hannah [Sales@NorthamFarm.Co.UK]
    • Park_Code:
      NORT05
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      Good morning Claire,

      Apologies, it's this one again 😬

      Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
      He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

      I have attached the photos that he's provided to us.

      Could you please arrange for an engineer to attend and investigate.

      Many thanks,

      Lisa Paul
      Northam Farm Caravan Sales Ltd

      1. 42504 lino.1.jpg
        172 kB
      2. 42504 shower.jpg
        75 kB
      3. Screenshot 2025-11-25 104644.png
        97 kB
      4. Screenshot 2025-11-25 113013.png
        167 kB
      5. Screenshot 2025-12-05 110738.png
        60 kB

        Activity

        Hide
        Claire Folland added a comment -
        received email from park, submitted into swift. will get Duncan to call in tomorrow
        Show
        Claire Folland added a comment - received email from park, submitted into swift. will get Duncan to call in tomorrow
        Hide
        Claire Folland added a comment -
        complete by Duncan, no date on worksheet, met customer at van, no fault found, updated park
        Show
        Claire Folland added a comment - complete by Duncan, no date on worksheet, met customer at van, no fault found, updated park
        Hide
        Melanie Woolacott added a comment -
        493250
        Show
        Melanie Woolacott added a comment - 493250

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            Dates

            • Due:
              Created:
              Updated:
              Resolved: