Swift
  1. Swift
  2. SWIFT-36083

customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static

    Details

    • Type: Floor (8 Weeks) Floor (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      Paddocks no 20
    • Hire_or_Retail:
      Retail
    • Serial:
      047146h
    • Model:
      margaux
    • Year:
      2025
    • Size:
      38x12
    • ID Number:
      SBH016706
    • Status Colour:
      Complete Complete
    • Stock_Number:
      42504
    • Times Scheduled:
      1
    • Park_Company:
       Northam Farm
    • Park_Postcode:
      TA8 2SE
    • Park_Contact:
      Phil Scott 07770747185
    • Park_Phone:
      01278 751244
    • Park_Email:
      Hannah [Sales@NorthamFarm.Co.UK]
    • Park_Code:
      NORT05
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      Good morning Claire,

      Apologies, it's this one again 😬

      Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
      He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

      I have attached the photos that he's provided to us.

      Could you please arrange for an engineer to attend and investigate.

      Many thanks,

      Lisa Paul
      Northam Farm Caravan Sales Ltd

      1. 42504 lino.1.jpg
        172 kB
      2. 42504 shower.jpg
        75 kB
      3. Screenshot 2025-11-25 104644.png
        97 kB
      4. Screenshot 2025-11-25 113013.png
        167 kB
      5. Screenshot 2025-12-05 110738.png
        60 kB

        Activity

        Claire Folland created issue -
        Claire Folland made changes -
        Field Original Value New Value
        Park_Contact Phil Scott 07770747185
        Park_Postcode TA8 2SE
        Park_Email Hannah [Sales@NorthamFarm.Co.UK]
        Park_Phone 01278 751244
        Park_Code NORT05
        Park_Key_Account Yes
        Park_Address2 Coast Road, Brean,
        Park_City Burnham on Sea
        Park_Address Northam Farm
        Claire Folland made changes -
        Attachment Screenshot 2025-11-25 104644.png [ 410692 ]
        Claire Folland made changes -
        Description He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        Good morning Claire,

        Apologies, it's this one again 😬

        Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
        He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
        He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

        I have attached the photos that he's provided to us.

        Could you please arrange for an engineer to attend and investigate.

        Many thanks,

        Lisa Paul
        Northam Farm Caravan Sales Ltd

        Claire Folland made changes -
        Attachment 42504 lino.1.jpg [ 410696 ]
        Attachment 42504 shower.jpg [ 410697 ]
        Claire Folland made changes -
        ID Number SBH016706
        Claire Folland made changes -
        Attachment Screenshot 2025-11-25 113013.png [ 410698 ]
        Hide
        Claire Folland added a comment -
        received email from park, submitted into swift. will get Duncan to call in tomorrow
        Show
        Claire Folland added a comment - received email from park, submitted into swift. will get Duncan to call in tomorrow
        Claire Folland made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        Claire Folland made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Claire Folland made changes -
        Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
        Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
        Claire Folland made changes -
        Attachment Screenshot 2025-12-05 110738.png [ 411022 ]
        Hide
        Claire Folland added a comment -
        complete by Duncan, no date on worksheet, met customer at van, no fault found, updated park
        Show
        Claire Folland added a comment - complete by Duncan, no date on worksheet, met customer at van, no fault found, updated park
        Claire Folland made changes -
        Times Scheduled 0 1
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Plot
        Claire Folland made changes -
        Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
        Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
        Hide
        Melanie Woolacott added a comment -
        493250
        Show
        Melanie Woolacott added a comment - 493250
        Melanie Woolacott made changes -
        Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
        Invoice Number 493250
        Melanie Woolacott made changes -
        Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
        Assignee Ellie W [ temp ] Claire Folland [ claire ]
        Resolution Completed [ 1 ]
        Melanie Woolacott made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Submitted Submitted
        1h 43m 1 Claire Folland 25/Nov/25 12:30 PM
        Submitted Submitted Acknowledged Acknowledged
        9d 22h 36m 1 Claire Folland 05/Dec/25 11:06 AM
        Acknowledged Acknowledged Worksheet Issued Worksheet Issued
        1s 1 Claire Folland 05/Dec/25 11:06 AM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        51d 3h 35m 1 Claire Folland 25/Jan/26 2:42 PM
        Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
        2s 1 Claire Folland 25/Jan/26 2:42 PM
        Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
        73d 22h 40m 1 Melanie Woolacott 09/Apr/26 2:22 PM
        Awaiting Payment Awaiting Payment Resolved Resolved
        3s 1 Melanie Woolacott 09/Apr/26 2:22 PM
        Resolved Resolved Complete Complete
        3s 1 Melanie Woolacott 09/Apr/26 2:22 PM

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            Dates

            • Due:
              Created:
              Updated:
              Resolved: