Swift
  1. Swift
  2. SWIFT-36083

customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static

    Details

    • Type: Floor (8 Weeks) Floor (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      Paddocks no 20
    • Hire_or_Retail:
      Retail
    • Serial:
      047146h
    • Model:
      margaux
    • Year:
      2025
    • Size:
      38x12
    • ID Number:
      SBH016706
    • Status Colour:
      Complete Complete
    • Stock_Number:
      42504
    • Times Scheduled:
      1
    • Park_Company:
       Northam Farm
    • Park_Postcode:
      TA8 2SE
    • Park_Contact:
      Phil Scott 07770747185
    • Park_Phone:
      01278 751244
    • Park_Email:
      Hannah [Sales@NorthamFarm.Co.UK]
    • Park_Code:
      NORT05
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      Good morning Claire,

      Apologies, it's this one again 😬

      Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
      He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

      I have attached the photos that he's provided to us.

      Could you please arrange for an engineer to attend and investigate.

      Many thanks,

      Lisa Paul
      Northam Farm Caravan Sales Ltd

      1. 42504 lino.1.jpg
        172 kB
      2. 42504 shower.jpg
        75 kB
      3. Screenshot 2025-11-25 104644.png
        97 kB
      4. Screenshot 2025-11-25 113013.png
        167 kB
      5. Screenshot 2025-12-05 110738.png
        60 kB

        Activity

        Claire Folland created issue -
        Claire Folland made changes -
        Field Original Value New Value
        Park_Contact Phil Scott 07770747185
        Park_Postcode TA8 2SE
        Park_Email Hannah [Sales@NorthamFarm.Co.UK]
        Park_Phone 01278 751244
        Park_Code NORT05
        Park_Key_Account Yes
        Park_Address2 Coast Road, Brean,
        Park_City Burnham on Sea
        Park_Address Northam Farm
        Claire Folland made changes -
        Attachment Screenshot 2025-11-25 104644.png [ 410692 ]
        Claire Folland made changes -
        Description He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        Good morning Claire,

        Apologies, it's this one again 😬

        Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
        He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
        He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

        He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

        I have attached the photos that he's provided to us.

        Could you please arrange for an engineer to attend and investigate.

        Many thanks,

        Lisa Paul
        Northam Farm Caravan Sales Ltd

        Claire Folland made changes -
        Attachment 42504 lino.1.jpg [ 410696 ]
        Attachment 42504 shower.jpg [ 410697 ]
        Claire Folland made changes -
        ID Number SBH016706
        Claire Folland made changes -
        Attachment Screenshot 2025-11-25 113013.png [ 410698 ]
        Claire Folland made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        Claire Folland made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Claire Folland made changes -
        Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
        Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
        Claire Folland made changes -
        Attachment Screenshot 2025-12-05 110738.png [ 411022 ]
        Claire Folland made changes -
        Times Scheduled 0 1
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Plot
        Claire Folland made changes -
        Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
        Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
        Melanie Woolacott made changes -
        Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
        Invoice Number 493250
        Melanie Woolacott made changes -
        Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
        Assignee Ellie W [ temp ] Claire Folland [ claire ]
        Resolution Completed [ 1 ]
        Melanie Woolacott made changes -
        Status Resolved [ 5 ] Complete [ 6 ]

          People

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            Dates

            • Due:
              Created:
              Updated:
              Resolved: