Swift
  1. Swift
  2. SWIFT-36083

customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static

    Details

    • Type: Floor (8 Weeks) Floor (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      Paddocks no 20
    • Hire_or_Retail:
      Retail
    • Serial:
      047146h
    • Model:
      margaux
    • Year:
      2025
    • Size:
      38x12
    • ID Number:
      SBH016706
    • Status Colour:
      Complete Complete
    • Stock_Number:
      42504
    • Times Scheduled:
      1
    • Park_Company:
       Northam Farm
    • Park_Postcode:
      TA8 2SE
    • Park_Contact:
      Phil Scott 07770747185
    • Park_Phone:
      01278 751244
    • Park_Email:
      Hannah [Sales@NorthamFarm.Co.UK]
    • Park_Code:
      NORT05
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      Good morning Claire,

      Apologies, it's this one again 😬

      Our customer has been into the office over the weekend reporting that he has a damp issue in the van.
      He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static.
      He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.

      He also has an issue with some of the window frames/clips. He says that they won't just clip back into position.

      I have attached the photos that he's provided to us.

      Could you please arrange for an engineer to attend and investigate.

      Many thanks,

      Lisa Paul
      Northam Farm Caravan Sales Ltd

      1. 42504 lino.1.jpg
        172 kB
      2. 42504 shower.jpg
        75 kB
      3. Screenshot 2025-11-25 104644.png
        97 kB
      4. Screenshot 2025-11-25 113013.png
        167 kB
      5. Screenshot 2025-12-05 110738.png
        60 kB

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Submitted Submitted
        1h 43m 1 Claire Folland 25/Nov/25 12:30 PM
        Submitted Submitted Acknowledged Acknowledged
        9d 22h 36m 1 Claire Folland 05/Dec/25 11:06 AM
        Acknowledged Acknowledged Worksheet Issued Worksheet Issued
        1s 1 Claire Folland 05/Dec/25 11:06 AM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        51d 3h 35m 1 Claire Folland 25/Jan/26 2:42 PM
        Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
        2s 1 Claire Folland 25/Jan/26 2:42 PM
        Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
        73d 22h 40m 1 Melanie Woolacott 09/Apr/26 2:22 PM
        Awaiting Payment Awaiting Payment Resolved Resolved
        3s 1 Melanie Woolacott 09/Apr/26 2:22 PM
        Resolved Resolved Complete Complete
        3s 1 Melanie Woolacott 09/Apr/26 2:22 PM

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            Dates

            • Due:
              Created:
              Updated:
              Resolved: