Swift
  1. Swift
  2. SWIFT-36187

customer has a problem with the roof, bowing on the roof at the rear end. It doesn’t appear to be affecting anything inside

        Details

        • Type: Roof (8 Weeks) Roof (8 Weeks)
        • Status: Worksheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          26
        • Hire_or_Retail:
          Retail
        • Serial:
          043525h
        • Model:
          torronto lodge
        • Year:
          2023
        • Size:
          40x20
        • ID Number:
          SBH016828
        • Status Colour:
          Worksheet Issued Worksheet Issued
        • Stock_Number:
          40865
        • Times Scheduled:
          0
        • Park_Company:
           Lufflands Caravan Park
        • Park_Postcode:
          EX22 7PJ
        • Park_Phone:
          01409 241426
        • Park_Email:
          maria@lufflands.com
        • Park_Code:
          LUFF01
        • Park_Key_Account:
          No
        • SLA Status:
        1. 1.png
          55 kB
        2. 1.png
          163 kB
        3. 1.png
          89 kB
        4. 40865.1.jpg
          524 kB
        5. 40865.2.jpg
          595 kB
        6. 40865.jpg
          612 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		9m 23s 1 Claire Folland 19/Jan/26 10:24 AM
          Submitted Submitted Acknowledged Acknowledged
          		87d 2h 22m 1 Claire Folland 16/Apr/26 1:47 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		4s 1 Claire Folland 16/Apr/26 1:47 PM
          Claire Folland made changes -
          Attachment 1.png [ 412577 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Claire Folland added a comment -
          swift have rejected claim, after reviewing the photos and claim history we feel this is would have been reported before now as the customer purchased the Holiday Home on the 31/07/24. This looks to be some sort of impact damage etc.

          park have asked if we can attend and have a look to give the customer peace of mind, issued worksheet
          Show
          Claire Folland added a comment - swift have rejected claim, after reviewing the photos and claim history we feel this is would have been reported before now as the customer purchased the Holiday Home on the 31/07/24. This looks to be some sort of impact damage etc. park have asked if we can attend and have a look to give the customer peace of mind, issued worksheet
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, submitted into swift
          Show
          Claire Folland added a comment - received email from park, submitted into swift
          Claire Folland made changes -
          Attachment 1.png [ 411766 ]
          Claire Folland made changes -
          ID Number SBH016828
          Claire Folland made changes -
          Attachment 40865.1.jpg [ 411763 ]
          Attachment 40865.2.jpg [ 411764 ]
          Attachment 40865.jpg [ 411765 ]
          Claire Folland made changes -
          Attachment 1.png [ 411762 ]
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode EX22 7PJ
          Park_Email maria@lufflands.com
          Park_Phone 01409 241426
          Park_Code LUFF01
          Park_Key_Account No
          Park_Address2 Solden Cross
          Park_City Holsworthy
          Park_Address Lufflands Caravan Park
          Claire Folland created issue -

            People

            • Assignee:
              Claire Folland
              Reporter:
              Claire Folland
              Participants:
            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated: