Details
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Type:
Lampshades/lights (2 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Serial:016751h
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Model:Moselle
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Year:2015
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Size:40x12
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ID Number:SBH004879
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Status Colour:
Complete
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Stock_Number:30328
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Times Scheduled:1
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Park_Company:Angela Pooley Private Land
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Park_Postcode:PL32 9TU
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Park_Phone:01840 213206
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Park_Email:angelaruthpooley@gmail.com
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Park_Code:0000
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Park_Key_Account:No
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SLA Status:
Description
Van is at -
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
Activity
- All
- Comments
- History
- Activity
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- Stateoscope
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Nikki Milling (Inactive)
added a comment -
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Reported by customer via phone and submitted to swift.
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Nikki Milling (Inactive)
added a comment - Reported by customer via phone and submitted to swift.
This has been ack'd by swift.
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Nikki Milling (Inactive)
added a comment - This has been ack'd by swift.
Natalie at Swift called and initially queried when the van was sold. Advised her van was at Beaulie show then transported to SB showground at Winkleigh in October and finally sold and transported to new owner Mr Ochard in August 2015, PDI completed soon after.
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Karen Watson (Inactive)
added a comment - Natalie at Swift called and initially queried when the van was sold. Advised her van was at Beaulie show then transported to SB showground at Winkleigh in October and finally sold and transported to new owner Mr Ochard in August 2015, PDI completed soon after.
Natalie called back and says she has sought advise from their engineer who has advised damage most likely occured during transport but they are willing to meet us half way and offered to pay £50 towards vbill. Advised aerials, guttering etc is removed for transport and would not have been erected whilst at show or on our showground, so doubtful damaged then. Requested she send full engineer report and offer to us.
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Karen Watson (Inactive)
added a comment - - edited Natalie called back and says she has sought advise from their engineer who has advised damage most likely occured during transport but they are willing to meet us half way and offered to pay £50 towards vbill. Advised aerials, guttering etc is removed for transport and would not have been erected whilst at show or on our showground, so doubtful damaged then. Requested she send full engineer report and offer to us.
I have checked the swift system it has advised that they will pay £50.00 towards this, they have also asked for a copy of the customer's invoice to be added to the claim.
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
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Adrienne Barwell (Inactive)
added a comment - I have checked the swift system it has advised that they will pay £50.00 towards this, they have also asked for a copy of the customer's invoice to be added to the claim.
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
Still waiting on a credit from swift for this
Still waiting for credit from swift
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Ellie W (Inactive)
added a comment - Still waiting for credit from swift
Swift have agreed to pay £50 of this - Invoiced Swift and requested payment - 464952
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Ellie W (Inactive)
added a comment - Swift have agreed to pay £50 of this - Invoiced Swift and requested payment - 464952
Credit note received from swift
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Ellie W (Inactive)
added a comment - Credit note received from swift