Details
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Type:
Lampshades/lights (2 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Serial:016751h
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Model:Moselle
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Year:2015
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Size:40x12
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ID Number:SBH004879
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Status Colour:
Complete
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Stock_Number:30328
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Times Scheduled:1
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Park_Company:Angela Pooley Private Land
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Park_Postcode:PL32 9TU
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Park_Phone:01840 213206
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Park_Email:angelaruthpooley@gmail.com
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Park_Code:0000
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Park_Key_Account:No
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SLA Status:
Description
Van is at -
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19m 16s | 1 | Nikki Milling (Inactive) | 01/Sep/15 10:45 AM | |||||
|
9d 4h 10m | 1 | Nikki Milling (Inactive) | 10/Sep/15 2:55 PM | |||||
|
83d 1h 27m | 1 | temp | 02/Dec/15 3:23 PM | |||||
|
4s | 1 | temp | 02/Dec/15 3:23 PM | |||||
|
2s | 1 | temp | 02/Dec/15 3:23 PM | |||||
|
7s | 1 | temp | 02/Dec/15 3:23 PM | |||||
|
49d 21h 18m | 1 | temp | 21/Jan/16 12:42 PM | |||||
|
5s | 1 | temp | 21/Jan/16 12:42 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Credit note received from swift
Show
Ellie W (Inactive)
added a comment - Credit note received from swift
Swift have agreed to pay £50 of this - Invoiced Swift and requested payment - 464952
Show
Ellie W (Inactive)
added a comment - Swift have agreed to pay £50 of this - Invoiced Swift and requested payment - 464952
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Still waiting for credit from swift
Show
Ellie W (Inactive)
added a comment - Still waiting for credit from swift
Still waiting on a credit from swift for this
I have checked the swift system it has advised that they will pay £50.00 towards this, they have also asked for a copy of the customer's invoice to be added to the claim.
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the swift system it has advised that they will pay £50.00 towards this, they have also asked for a copy of the customer's invoice to be added to the claim.
I have forwarded this to Ellie, so that she can keep an eye out for the invoice
| ID Number | SBH004877 | SBH004879 |
| Assignee | Karen Watson [ karenw ] | Ellie W [ temp ] |
| Attachment | screenshot-1.jpg [ 102002 ] |
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
Natalie called back and says she has sought advise from their engineer who has advised damage most likely occured during transport but they are willing to meet us half way and offered to pay £50 towards vbill. Advised aerials, guttering etc is removed for transport and would not have been erected whilst at show or on our showground, so doubtful damaged then. Requested she send full engineer report and offer to us.
Show
Karen Watson (Inactive)
added a comment - - edited Natalie called back and says she has sought advise from their engineer who has advised damage most likely occured during transport but they are willing to meet us half way and offered to pay £50 towards vbill. Advised aerials, guttering etc is removed for transport and would not have been erected whilst at show or on our showground, so doubtful damaged then. Requested she send full engineer report and offer to us.
Natalie at Swift called and initially queried when the van was sold. Advised her van was at Beaulie show then transported to SB showground at Winkleigh in October and finally sold and transported to new owner Mr Ochard in August 2015, PDI completed soon after.
Show
Karen Watson (Inactive)
added a comment - Natalie at Swift called and initially queried when the van was sold. Advised her van was at Beaulie show then transported to SB showground at Winkleigh in October and finally sold and transported to new owner Mr Ochard in August 2015, PDI completed soon after.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
This has been ack'd by swift.
Show
Nikki Milling (Inactive)
added a comment - This has been ack'd by swift.
| ID Number | SBH004877 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Reported by customer via phone and submitted to swift.
Show
Nikki Milling (Inactive)
added a comment - Reported by customer via phone and submitted to swift.
| Description |
Van is at -
Green Acres, Honiton Road, Cullompton, EX13 1NZ |
| Park_Email | asales@surfbay.co.uk | |
| Park_Phone | 01837 680100 | |
| Park_Code | SURF99 | |
| Park_Key_Account | No | |
| Park_Address | Surf Bay Leisure (Winkleigh) |
| Field | Original Value | New Value |
|---|---|---|
| Park_Company | Surf Bay Leisure (Winkleigh) | private land |