Details

    • Type: Oven (2 Weeks) Oven (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      RTM
    • Plot:
      A137
    • Hire_or_Retail:
      Retail
    • Serial:
      018687H
    • Manufacturer:
      Swift
    • Model:
      Loire
    • Year:
      2015
    • Size:
      35 x 12
    • ID Number:
      SBH004883
    • Status Colour:
      Complete Complete
    • Stock_Number:
      30948
    • Times Scheduled:
      0
    • Park_Company:
       Highlands End Caravan Park Ltd
    • Park_Postcode:
      DT6 6AR
    • Park_Contact:
      m cox
    • Park_Phone:
      01308 422139
    • Park_Email:
      Sales@wdlh.co.uk
    • Park_Code:
      HIGH03
    • Park_Key_Account:
      Yes
    • SLA Status:
    • SLA: Open Jobs Overdue Status:

      Activity

      Nikki Milling (Inactive) created issue -
      Nikki Milling (Inactive) made changes -
      Field Original Value New Value
      Issue Type Internal Doors (8 Weeks) [ 29 ] Oven (2 Weeks) [ 5 ]
      Nikki Milling (Inactive) made changes -
      Due Date 17/Sep/15 15/Oct/15
      Hide
      Nikki Milling (Inactive) added a comment -
      Reported via Val at park and have submitted to Swift. Have asked them to deal with this as they are already attending
      Show
      Nikki Milling (Inactive) added a comment - Reported via Val at park and have submitted to Swift. Have asked them to deal with this as they are already attending
      Nikki Milling (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Hide
      Nikki Milling (Inactive) added a comment -
      Val has emailed as below -

      I have spoken with the owners today and they have advised that the caravan will be free from next Monday 7th September 2015 and apart from weekends and half term Swift should be able to get into the caravan.

      The owners have added the following to the list:-

      The Oven knob came off in the owners hand!
      The En-suite toilet seat loose

      Also could Surf Bay please quote for:-

      Heated Towel Rail in the en-suite



      Have sent email to Lorraine ref towel rail and loaded additional items on Jira.
      Also raised a worksheet for an engineer to attend and take photos of all needed for this claim.
      Show
      Nikki Milling (Inactive) added a comment - Val has emailed as below - I have spoken with the owners today and they have advised that the caravan will be free from next Monday 7th September 2015 and apart from weekends and half term Swift should be able to get into the caravan. The owners have added the following to the list:- The Oven knob came off in the owners hand! The En-suite toilet seat loose Also could Surf Bay please quote for:- Heated Towel Rail in the en-suite Have sent email to Lorraine ref towel rail and loaded additional items on Jira. Also raised a worksheet for an engineer to attend and take photos of all needed for this claim.
      Hide
      Karen Watson (Inactive) added a comment -
      Swift have queried asking for the oven serial number that should start with an 'E' - called Steve who is going there tomorrow and left message asking him to get the serial number.
      Show
      Karen Watson (Inactive) added a comment - Swift have queried asking for the oven serial number that should start with an 'E' - called Steve who is going there tomorrow and left message asking him to get the serial number.
      Karen Watson (Inactive) made changes -
      Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
      Karen Watson (Inactive) made changes -
      ID Number SBH004708 SBH004883
      Hide
      Karen Watson (Inactive) added a comment -
      Steve didn't get message to get oven number so called park and spoke to Mike - asked him if he could possibly pop over and get the number for me? He replied customer was in it, so explained that I'm sure the customer won't mind if he wants his oven knob! He said he would call me back.
      Show
      Karen Watson (Inactive) added a comment - Steve didn't get message to get oven number so called park and spoke to Mike - asked him if he could possibly pop over and get the number for me? He replied customer was in it, so explained that I'm sure the customer won't mind if he wants his oven knob! He said he would call me back.
      Hide
      Karen Watson (Inactive) added a comment -
      Mike called back and provided s/n. E075S6000122. Added number to claim and resubmitted to Swift.
      Show
      Karen Watson (Inactive) added a comment - Mike called back and provided s/n. E075S6000122. Added number to claim and resubmitted to Swift.
      Karen Watson (Inactive) made changes -
      Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
      Karen Watson (Inactive) made changes -
      Attachment Query to Swift.jpg [ 101169 ]
      Hide
      Karen Watson (Inactive) added a comment -
      Claim seems to have been cancelled in Connect - email to Swift.
      Show
      Karen Watson (Inactive) added a comment - Claim seems to have been cancelled in Connect - email to Swift.
      Karen Watson (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Karen Watson (Inactive) made changes -
      Responsibility Undecided [ 10040 ] RTM [ 10043 ]
      made changes -
      Park_Email
      Karen Watson (Inactive) made changes -
      Attachment Email to Swift.jpg [ 101566 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have checked the Swift System and this is now showing as being referred to the supplier
      Show
      Adrienne Barwell (Inactive) added a comment - I have checked the Swift System and this is now showing as being referred to the supplier
      Adrienne Barwell (Inactive) made changes -
      Assignee Nikki Milling [ nikkim ] Karen Watson [ karenw ]
      Karen Watson (Inactive) made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Hide
      Karen Watson (Inactive) added a comment -
      Called Rea about this, claim shows issue referred to supplier however she doesn't think the actual referral has been sent to them. She will chase this up with Sarah Lowe but confirmed a replacement knob will be sent directly to the park.
      Show
      Karen Watson (Inactive) added a comment - Called Rea about this, claim shows issue referred to supplier however she doesn't think the actual referral has been sent to them. She will chase this up with Sarah Lowe but confirmed a replacement knob will be sent directly to the park.
      Adrienne Barwell (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Adrienne Barwell (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Resolved [ 5 ]
      Assignee Karen Watson [ karenw ] Adrienne Barwell [ adrienne ]
      Resolution Completed [ 1 ]
      Adrienne Barwell (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      5m 17s 1 Nikki Milling (Inactive) 02/Sep/15 5:05 PM
      Submitted Submitted Awaiting Customer Info Awaiting Customer Info
      5d 22h 27m 1 Karen Watson (Inactive) 08/Sep/15 3:32 PM
      Awaiting Customer Info Awaiting Customer Info Submitted Submitted
      3d 23h 59m 1 Karen Watson (Inactive) 12/Sep/15 3:32 PM
      Submitted Submitted Acknowledged Acknowledged
      2d 21h 54m 1 Karen Watson (Inactive) 15/Sep/15 1:27 PM
      Acknowledged Acknowledged Parts ordered Parts ordered
      21d 21h 5m 1 Karen Watson (Inactive) 07/Oct/15 10:32 AM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      118d 3h 46m 1 Adrienne Barwell (Inactive) 02/Feb/16 1:19 PM
      Parts Recieved Parts Recieved Resolved Resolved
      4s 1 Adrienne Barwell (Inactive) 02/Feb/16 1:19 PM
      Resolved Resolved Complete Complete
      4s 1 Adrienne Barwell (Inactive) 02/Feb/16 1:19 PM

        People

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: