Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:A137
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Hire_or_Retail:Retail
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Serial:018687H
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Manufacturer:Swift
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Model:Loire
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Year:2015
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Size:35 x 12
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ID Number:SBH004883
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Status Colour:
Complete
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Stock_Number:30948
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Times Scheduled:0
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Park_Company:Highlands End Caravan Park Ltd
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Park_Postcode:DT6 6AR
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Park_Contact:m cox
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Park_Phone:01308 422139
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Park_Email:Sales@wdlh.co.uk
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Park_Code:HIGH03
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Oven (2 Weeks) [ 5 ] |
| Due Date | 17/Sep/15 | 15/Oct/15 |
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Nikki Milling (Inactive)
added a comment -
Permalink
Reported via Val at park and have submitted to Swift. Have asked them to deal with this as they are already attending
Show
Nikki Milling (Inactive)
added a comment - Reported via Val at park and have submitted to Swift. Have asked them to deal with this as they are already attending
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Val has emailed as below -
I have spoken with the owners today and they have advised that the caravan will be free from next Monday 7th September 2015 and apart from weekends and half term Swift should be able to get into the caravan.
The owners have added the following to the list:-
The Oven knob came off in the owners hand!
The En-suite toilet seat loose
Also could Surf Bay please quote for:-
Heated Towel Rail in the en-suite
Have sent email to Lorraine ref towel rail and loaded additional items on Jira.
Also raised a worksheet for an engineer to attend and take photos of all needed for this claim.
I have spoken with the owners today and they have advised that the caravan will be free from next Monday 7th September 2015 and apart from weekends and half term Swift should be able to get into the caravan.
The owners have added the following to the list:-
The Oven knob came off in the owners hand!
The En-suite toilet seat loose
Also could Surf Bay please quote for:-
Heated Towel Rail in the en-suite
Have sent email to Lorraine ref towel rail and loaded additional items on Jira.
Also raised a worksheet for an engineer to attend and take photos of all needed for this claim.
Show
Nikki Milling (Inactive)
added a comment - Val has emailed as below -
I have spoken with the owners today and they have advised that the caravan will be free from next Monday 7th September 2015 and apart from weekends and half term Swift should be able to get into the caravan.
The owners have added the following to the list:-
The Oven knob came off in the owners hand!
The En-suite toilet seat loose
Also could Surf Bay please quote for:-
Heated Towel Rail in the en-suite
Have sent email to Lorraine ref towel rail and loaded additional items on Jira.
Also raised a worksheet for an engineer to attend and take photos of all needed for this claim.
Swift have queried asking for the oven serial number that should start with an 'E' - called Steve who is going there tomorrow and left message asking him to get the serial number.
Show
Karen Watson (Inactive)
added a comment - Swift have queried asking for the oven serial number that should start with an 'E' - called Steve who is going there tomorrow and left message asking him to get the serial number.
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| ID Number | SBH004708 | SBH004883 |
Steve didn't get message to get oven number so called park and spoke to Mike - asked him if he could possibly pop over and get the number for me? He replied customer was in it, so explained that I'm sure the customer won't mind if he wants his oven knob! He said he would call me back.
Show
Karen Watson (Inactive)
added a comment - Steve didn't get message to get oven number so called park and spoke to Mike - asked him if he could possibly pop over and get the number for me? He replied customer was in it, so explained that I'm sure the customer won't mind if he wants his oven knob! He said he would call me back.
Mike called back and provided s/n. E075S6000122. Added number to claim and resubmitted to Swift.
Show
Karen Watson (Inactive)
added a comment - Mike called back and provided s/n. E075S6000122. Added number to claim and resubmitted to Swift.
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | Query to Swift.jpg [ 101169 ] |
Claim seems to have been cancelled in Connect - email to Swift.
Show
Karen Watson (Inactive)
added a comment - Claim seems to have been cancelled in Connect - email to Swift.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
made changes -
| Park_Email |
| Attachment | Email to Swift.jpg [ 101566 ] |
I have checked the Swift System and this is now showing as being referred to the supplier
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the Swift System and this is now showing as being referred to the supplier
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Called Rea about this, claim shows issue referred to supplier however she doesn't think the actual referral has been sent to them. She will chase this up with Sarah Lowe but confirmed a replacement knob will be sent directly to the park.
Show
Karen Watson (Inactive)
added a comment - Called Rea about this, claim shows issue referred to supplier however she doesn't think the actual referral has been sent to them. She will chase this up with Sarah Lowe but confirmed a replacement knob will be sent directly to the park.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 17s | 1 | Nikki Milling (Inactive) | 02/Sep/15 5:05 PM | |||||
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5d 22h 27m | 1 | Karen Watson (Inactive) | 08/Sep/15 3:32 PM | |||||
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3d 23h 59m | 1 | Karen Watson (Inactive) | 12/Sep/15 3:32 PM | |||||
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2d 21h 54m | 1 | Karen Watson (Inactive) | 15/Sep/15 1:27 PM | |||||
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21d 21h 5m | 1 | Karen Watson (Inactive) | 07/Oct/15 10:32 AM | |||||
|
118d 3h 46m | 1 | Adrienne Barwell (Inactive) | 02/Feb/16 1:19 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 02/Feb/16 1:19 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 02/Feb/16 1:19 PM |
