Swift
  1. Swift
  2. SWIFT-9152

Vinyl floor in kitchen has imprint

        Details

        • Type: Carpets and vinyls (8 weeks) Carpets and vinyls (8 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          018659H
        • Manufacturer:
          Swift
        • Model:
          Moselle
        • Year:
          2015
        • Size:
          35x12
        • ID Number:
          SBH004914
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31228
        • Times Scheduled:
          1
        • Park_Company:
           Sand le Mere holiday Village
        • Park_Postcode:
          HU12 0JN
        • Park_Phone:
          01964 676313
        • Park_Email:
          sales@sand-le-mere.co.uk
        • Park_Code:
          SAND21
        • Additional Contact Details:
          Mr kevin Postill
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. 9152 Vinyl.jpg
          25 kB
        2. Completion by Swift.png
          260 kB
        3. Completion by Swift.png
          100 kB
        4. Lino.jpg
          593 kB
        5. screenshot-1.jpg
          212 kB
        6. screenshot-2.jpg
          157 kB
        7. screenshot-3.jpg
          164 kB
        8. screenshot-4.jpg
          152 kB
        9. Update to park.jpg
          252 kB

          Activity

          Ascending order - Click to sort in descending order
          Adrienne Barwell (Inactive) created issue -
          Adrienne Barwell (Inactive) made changes -
          Field Original Value New Value
          Issue Type Toilet/Shower (8 Weeks) [ 41 ] Carpets and vinyls (8 weeks) [ 13 ]
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked the site to provide their full address
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked the site to provide their full address
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Karen Watson [ karenw ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 101109 ]
          Adrienne Barwell (Inactive) made changes -
          Park_Company Trevella Caravan Park Sand le Mere holiday Village
          Adrienne Barwell (Inactive) made changes -
          Park_Postcode TR8 5EW HU12 0JN
          Park_Email rob.lomas@trevella.co.uk Fran.Midgley@sand-le-mere.co.uk
          Park_Phone 01637 830308 01964 676313
          Park_Code TREV06 SAND21
          Park_Address2 Crantock Southfield lane
          Park_City Newquay Tunstall
          Park_Address Trevella Caravan Park Sand le Mere holiday Village (Trevella)
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          The customer has confirmed this unit is at Sand le Mere holiday Village
          Show
          Adrienne Barwell (Inactive) added a comment - The customer has confirmed this unit is at Sand le Mere holiday Village
          Adrienne Barwell (Inactive) made changes -
          Additional Contact Details Fran Midgley <Fran.Midgley@sand-le-mere.co.uk Mr kevin Postill
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Fran for photos
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Fran for photos
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-2.jpg [ 101151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          ID Number SBH004914
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Submitted to Swift awaiting processing
          Show
          Adrienne Barwell (Inactive) added a comment - Submitted to Swift awaiting processing
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Updated the site
          Show
          Adrienne Barwell (Inactive) added a comment - Updated the site
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-3.jpg [ 101164 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Photographs requested from the site
          Show
          Adrienne Barwell (Inactive) added a comment - Photographs requested from the site
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-4.jpg [ 101695 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment Lino.jpg [ 102269 ]
          Karen Watson (Inactive) made changes -
          Attachment Update to park.jpg [ 103527 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Updated park
          Show
          Karen Watson (Inactive) added a comment - Updated park
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
          Show
          Karen Watson (Inactive) added a comment - Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
          Karen Watson (Inactive) made changes -
          Attachment 9152 Vinyl.jpg [ 103876 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
          Show
          Karen Watson (Inactive) added a comment - Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
          Hide
          Permalink
          Claire Folland added a comment -
          Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
          Show
          Claire Folland added a comment - Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
          Hide
          Permalink
          Claire Folland added a comment -
          spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
          Show
          Claire Folland added a comment - spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
          Claire Folland made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 16/Nov/15
          Plot
          Adrienne Barwell (Inactive) made changes -
          Assignee Karen Watson [ karenw ] Adrienne Barwell [ adrienne ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
          Adrienne Barwell (Inactive) made changes -
          Attachment Completion by Swift.png [ 106843 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment Completion by Swift.png [ 107839 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Attachment Completion by Swift.png [ 107840 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment Completion by Swift.png [ 107840 ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		15s 1 Adrienne Barwell (Inactive) 14/Sep/15 4:27 PM
          Submitted Submitted Awaiting Customer Info Awaiting Customer Info
          		6d 23h 26m 1 Adrienne Barwell (Inactive) 22/Sep/15 11:36 AM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		45d 23h 15m 2 Claire Folland 06/Nov/15 2:09 PM
          Submitted Submitted Acknowledged Acknowledged
          		3s 1 Claire Folland 06/Nov/15 2:09 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		8s 1 Claire Folland 06/Nov/15 2:10 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		6s 1 Claire Folland 06/Nov/15 2:10 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		32d 19h 2m 1 Adrienne Barwell (Inactive) 09/Dec/15 9:12 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		32s 1 Adrienne Barwell (Inactive) 09/Dec/15 9:13 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		3s 1 Adrienne Barwell (Inactive) 09/Dec/15 9:13 AM
          Resolved Resolved Complete Complete
          		3s 1 Adrienne Barwell (Inactive) 09/Dec/15 9:13 AM

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: