Details
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Type:
Upholstery (8 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:82
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Hire_or_Retail:Retail
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Serial:016965h
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Model:Burgundy
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Year:2015
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Size:32x12
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ID Number:sbh004909
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Status Colour:
Complete
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Stock_Number:30419
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Times Scheduled:2
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Park_Company:Gorselands Caravan Park
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Park_Postcode:DT2 9DJ
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Park_Phone:01308897232
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Park_Email:info@gorselands.co.uk
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Park_Code:GORS01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Update Customer | |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | DT2 9DJ | |
| Park_Phone | 1308897232 | |
| Park_Code | GORS01 | |
| Park_Key_Account | No | |
| Park_Address2 | West Bexingham on Sea | |
| Park_City | Near Dorchester |
| Attachment | screenshot-1.jpg [ 101123 ] |
| Attachment | IMG_0124.JPG [ 101124 ] |
| ID Number | sbh004909 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
Permalink
submitted into Swift, emailed Brenda
Show
Claire Folland
added a comment - submitted into Swift, emailed Brenda
| Attachment | screenshot-2.jpg [ 101580 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have referred this onto the supplier, emailed Brenda
Show
Claire Folland
added a comment - Swift have referred this onto the supplier, emailed Brenda
| Attachment | screenshot-3.jpg [ 101581 ] |
| Attachment | screenshot-4.jpg [ 101582 ] |
Sarah from the park has advised the engineer attended yesterday and spoke to the customer, she is not sure what the engineer did
Show
Claire Folland
added a comment - Sarah from the park has advised the engineer attended yesterday and spoke to the customer, she is not sure what the engineer did
the swift system is showing this has been completed by Belfield, will check with the park
Show
Claire Folland
added a comment - the swift system is showing this has been completed by Belfield, will check with the park
emailed Sarah to see if she can check her customers are happy with the repairs
Show
Claire Folland
added a comment - emailed Sarah to see if she can check her customers are happy with the repairs
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 14/Oct/15 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
no invoice required, Belfield attended
Show
Claire Folland
added a comment - no invoice required, Belfield attended
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | . |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Sarah has emailed back to advise he could re-stuff the cushions but the customer rejected this, phoned swift and spoke to Sarah, she has spoken to Belfield who have this down as a re-visit, they need to replace the foam but are trying to contact the suppliers, have emailed Sarah back at the park
Show
Claire Folland
added a comment - Sarah has emailed back to advise he could re-stuff the cushions but the customer rejected this, phoned swift and spoke to Sarah, she has spoken to Belfield who have this down as a re-visit, they need to replace the foam but are trying to contact the suppliers, have emailed Sarah back at the park
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Assignee | Claire Folland [ claire ] | Ella Simmonds [ ellas ] |
| Attachment | 19 nov 2015.png [ 106592 ] |
emailed the park to ask whether Bellfield have revisited
Show
Ella Simmonds (Inactive)
added a comment - emailed the park to ask whether Bellfield have revisited
park have replied - job not finished. i have contacted swift again and they are going to contact Bellfields again and get this job finished. pls see attached.
Show
Ella Simmonds (Inactive)
added a comment - park have replied - job not finished. i have contacted swift again and they are going to contact Bellfields again and get this job finished. pls see attached.
| Attachment | email park .png [ 106930 ] |
| Attachment | Swift confirming visit .png [ 107668 ] |
Swift have confirmed:
Our Ref: **/016965H
2015 HHOME Burgundy 35x12/2b 016965H
Hi Ellie,
Just to keep you informed Belfield have contacted me to say they have a engineer booked in to visit site on 9th of December for the sofa issue.
Kind Regards
Reece Morton
Holiday Homes Services Advisor
Our Ref: **/016965H
2015 HHOME Burgundy 35x12/2b 016965H
Hi Ellie,
Just to keep you informed Belfield have contacted me to say they have a engineer booked in to visit site on 9th of December for the sofa issue.
Kind Regards
Reece Morton
Holiday Homes Services Advisor
Show
Ella Simmonds (Inactive)
added a comment - - edited Swift have confirmed:
Our Ref: **/016965H
2015 HHOME Burgundy 35x12/2b 016965H
Hi Ellie,
Just to keep you informed Belfield have contacted me to say they have a engineer booked in to visit site on 9th of December for the sofa issue.
Kind Regards
Reece Morton
Holiday Homes Services Advisor
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
Swift advise this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise this is complete
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 14/Oct/15 | 14/Dec/15 |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 31s | 1 | Claire Folland | 15/Sep/15 9:36 AM | |||||
|
19h 26m | 1 | Claire Folland | 21/Oct/15 10:01 AM | |||||
|
4m 22s | 1 | Claire Folland | 21/Oct/15 10:06 AM | |||||
|
53d 2h 57m | 2 | Ella Simmonds (Inactive) | 07/Dec/15 11:41 AM | |||||
|
81d 3h 19m | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:24 AM | |||||
|
27s | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:25 AM | |||||
|
7s | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:25 AM | |||||
|
21s | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:25 AM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:25 AM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 28/Jan/16 10:25 AM |
