Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Hire_or_Retail:Retail
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Serial:018516H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:40 x 13
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ID Number:SBH004884
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Status Colour:
Complete
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Stock_Number:30754
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Times Scheduled:4
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Park_Company:Trewince Farm Holiday Park
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Park_Postcode:PL27 7RL
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Park_Phone:01208 812830
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Park_Email:enquiries@trewincefarm-holidaypark.co.uk
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Park_Code:TREW02
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Park_Key_Account:Yes
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SLA Status:
1. |
CLONE - Update Customer |  |
Complete | Nikki Milling (Inactive) | |
2. |
Update Customer | |
Complete | Karen Watson (Inactive) |
Activity
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Karen Watson (Inactive)
added a comment -
Permalink
It seems the missing docking station owner originally reported on has not be recorded in Jira or submitted to Swift.
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Karen Watson (Inactive)
added a comment - It seems the missing docking station owner originally reported on has not be recorded in Jira or submitted to Swift.
| Field | Original Value | New Value |
|---|---|---|
| Attachment | List of issues from owner.jpg [ 103890 ] |
As far as I am aware there is no physical docking station in the later models so I have advised owner the remote control is used to connect via bluetooth to the ipod speakers in the ceiling. I will await to see what they come back to us with before taking matter further.
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Karen Watson (Inactive)
added a comment - As far as I am aware there is no physical docking station in the later models so I have advised owner the remote control is used to connect via bluetooth to the ipod speakers in the ceiling. I will await to see what they come back to us with before taking matter further.
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | Email to owner.jpg [ 103891 ] |
I have emailed the Park to find out if the end users are happy with Karen's above explanation and if this issue can be closed?
Show
Ella Simmonds (Inactive)
added a comment - I have emailed the Park to find out if the end users are happy with Karen's above explanation and if this issue can be closed?
| Attachment | email to the Park 20 nov 2015.png [ 106633 ] |
re emailed Park as email failed - so used an email address in Outlook instead
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Ella Simmonds (Inactive)
added a comment - re emailed Park as email failed - so used an email address in Outlook instead
| Attachment | second email to Park.png [ 106638 ] |
Park emailed me back and suggested I email the end users directly.. screen shot of email from the Park attached.
Show
Ella Simmonds (Inactive)
added a comment - Park emailed me back and suggested I email the end users directly.. screen shot of email from the Park attached.
| Attachment | email back from Park 20 nov 2015.png [ 106664 ] |
I have now emailed "Karren and Terry" (end users) to ask them if they are happy for us to close this issue. Email attached.
Show
Ella Simmonds (Inactive)
added a comment - I have now emailed "Karren and Terry" (end users) to ask them if they are happy for us to close this issue. Email attached.
| Attachment | email to end users 20 nov 2015.png [ 106665 ] |
I have now updated the customer with a summary of works completed and 1 outstanding issue. I have also confirmed about the docking stn and this issue can now be closed - email attached.
Show
Ella Simmonds (Inactive)
added a comment - I have now updated the customer with a summary of works completed and 1 outstanding issue. I have also confirmed about the docking stn and this issue can now be closed - email attached.
| Attachment | summary email to customer.png [ 106853 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Manufacturer Attending [ 10045 ] |
| Assignee | Karen Watson [ karenw ] | Ella Simmonds [ ellas ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Times Scheduled | 3 | 4 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Ella Simmonds [ ellas ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Ella Simmonds [ ellas ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12m 28s | 1 | Karen Watson (Inactive) | 17/Oct/15 11:44 AM | |||||
|
37d 4h 11m | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:55 PM | |||||
|
13s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:55 PM | |||||
|
2m 15s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:57 PM | |||||
|
7s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:57 PM | |||||
|
5s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:57 PM | |||||
|
11s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:58 PM | |||||
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5s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:58 PM | |||||
|
3s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:58 PM | |||||
|
4s | 1 | Ella Simmonds (Inactive) | 23/Nov/15 2:58 PM |
